DFW CUSTOM WOOD FLOORS

If you are planning on hiring this company, please think twice.  This company does nothing but sell the services of another sub-contractor.  You would be better off calling the installer which is sub-contracted by this company:  Corner Stone Hardwood Floors in Mesquite, TX.

The owner of DFW Custom Wood Floors apparently has multiple small businesses on the side and does not have any time to devote to individual customer relationships.  He puts on a good show during the bidding process and until he gets your order.  After that, he never shows up again, and the job is passed along to the sub-contractor above.  If you have questions or problems during the installation, you are continuously referred to the sub-contractor.  In fact, the owner of DFW Custom Wood Floors never re-appeared at my job site for a proper walk-through after the work was done.  However, he did re-surface when it was time to pay.

At the end of my project, I had a number of open items to be cleaned up like caulking, rough areas on the scraped hardwood and a missing third coat of polyurethane - yes, a missing coat.  When I captured these items in a list of open items and sent the list to Mr. Snell, he acted totally insulted and less than professional.  He stated that he had never received an open-item list like this one in his career and that I must be very displeased with the job.  Also, he asked me if I stood there and counted the number of coats of polyurethane which were applied to the stairs and upper landing – well, I did actually count the number of coats because I could not use my upstairs bedroom each time the polyurethane was applied and had to dry overnight.

Ricardo, the owner of the installing company (Corner Stone Hardwood), did not have any problems with the open-items list and took care of all items to my satisfaction.  He even took time to walk through each of the punch-list items and also came back several weeks later on a warranty issue without hassle.

The payment terms were 40% on order, 60% on completion.  The day the work was completed but before the punch list was addressed, I had a text message from Mr. Snell requesting payment.  When I generated my open-items list and sent it out, he began sending me daily text messages harassing me for final payment.  I agreed to pay him another 50% but withhold 10% until the open items were completed.  I felt this was more than fair on my part because I was overall satisfied with the work and knew that his installer was coming back to fix the open items.  Nevertheless, Mr. Snell continued to harass me via text messaging and email for the remaining 10% even before the open items had been resolved.  I eventually had to send him an email demanding that he stop texting me or else I would report him to the BBB.  I further said that I would pay the 10% once the job was complete, but not a minute sooner.  This email stopped the text messages for maybe two days, and they began again. 

Getting an invoice was another story.  When I asked him to submit an invoice via email, Mr. Snell literally cut-and-pasted a text message that he sent me at the beginning of our relationship.  The text message had a brief description of the work and a price – that’s it.  I emailed him back and said that this was excellent information, but asked if I could have a proper invoice on his company’s letterhead.  He then said that the text message was the invoice and again became insulted to the point that he was using expletives and bold, capitalized text in his email response to me.

In any case, all open items were resolved in 3-4 days, and I finally paid this guy without getting an invoice just to shut him up and move on.  I certainly believe that he has other, more deeply-rooted problems, especially after reviewing the other negative review on Angie's List published shortly after my work with him began.

Potential customers should steer clear of DFW Custom Wood Floors and just contact Corner Stone.  They do excellent work.

Removed existing carpeting, padding, then placed heavy plastic on slab,
nailed plywood down and secured wood planks to plywood.  The wood was
sanded multiple times, stain applied, checked for rough spots, and
sealed with polyurethane.  The crew was very organized and efficient. 
The floors look and feel awesome! 

So first of all, the first question I asked David when he was giving a bid was, "Do the installers work directly for you?"  His reply was "Yes".  In providing pricing, he kept saying he needed to check in with Ricardo.  If David was the owner, why do you need to check with your flooring guy to confirm pricing?  Well it was apparent when the crew showed up with a van parked out front plastered with "Cornerstone Hard Wood Floors", clearly not DFW Custom Wood Floors.  I chose David b/c he asked all the right questions on-site, and submitted his bid promptly.  He was not the cheapest, and he charged a flat square footage rate including overage.  So if your floor is 250 sq/ft, and he adds 20 square feet for overage....you will pay $10.25 for overage as well.  This did not include an additional $300 I paid a separate guy to trim doors to accommodate the thickness of wood floors. 

That aside, the installation went smoothly, Ricardo's crew was very quick, and they finished on-time. 

Where things went down hill is David sending me an insulting email accusing me of shorting him $50 and being unethical.  Can you imagine sending an email to a customer accusing them of being cheap, and intentionally shorting you of $50?  Even if I had shorted him, any sane person would just eat that cost and maintain good customer relations.  Not David....

After sending him final payment in full (including the $50 he's whining about totaling $2971.25), he wrongly accuses me of shorting him $50 and feels the need to insult me by sending the email below.  Most contractors would say Thank you for your business.  This guy basically told me to go to h***, when he just couldn't correctly add up the total of 2 checks received:

Subject: thanks hope the extra $50 helps you guys really wondered if you



would actually leave it off!



From: "David Snell" <[email protected]>



Date: Tue, April 15, 2014 1:51 pm



To: "Me">

I received the check but seriously so I did not add in the $50 bucks defined as "turn key"  which was flooring cost but clearly had it marked as additional cost for the trim in my bid!   I know that was not missed when reading was it?   I hope you enjoy the floors and the additional $50 you did not pay helps you both out!

It was material cost.........not like I was making a dime on it!

Sorry but really?  Flooring turnkey was $2921.25,   285 sq ft by $10.25 a sq ft.  Molding was $50 material cost.

It's not about the money Todd it's just the simple principle!

Thanks...........

David Snell

David did a great job pricing, communicating, and installing wood floors in the living room and master bedroom.  Everything happened as scheduled and there were no issues at all.  The new wood floors are so much better than the existing floors that we will have to replace the existing soon to match.

I recently bought and moved into a new house in West Plano.   I asked Dave to bid on the renovation but before I even had a chance to respond I was talked into using my realestate agent's floor guy.  Big mistake.  I should have used Dave.  The other floor company provided minimal communication.  There was one screw up after another.  They didn't acclimate the wood properly.  They claimed that they were using a higher grade wood than they really did.  They never told me that they would lock my dishwasher in among many other major issues.  Amazingly Dave called me to check on me and when I told him I wound up going with the realestate agent's friend, he continued to check on me to make sure that the project was going well.  This was quite amazing.   Did you all hear what I just said.  Let me say it again.  I went with another company by mistake and Dave continued to call me and check on me.  He made himself totally available to me to help me deal with this other incompetent company and tell me what questions to ask and how to resolve the problems.  He walked me through the rest of my installation with solutions for all of the other companies problems.   I can't tell you how important proper communication is during this process and Dave will provide this completely.   He also offered me the opportunity to see other houses where he had replaced floors.  He is obviously extremely competent and will do you right.  Please watch his video on his website as I did and it will all be quite obvious.  Dave earned this review even though he didn't do my floors.  If I ever did this again I would call him immediately.  I owe this man and thus the review.

Before we purchased a house in Plano, we knew that we were getting into a lot of work as the house needed repair in many areas.

We knew that we were capable of accomplishing most of the work, however, the flooring was a total mess. There was carpeting which was dirty beyond cleaning, frayed and stained. The wood laminate flooring was worn and scratched and there was tile flooring that needed to be replaced.

This was one area which really needed to be handled by a professional.

We searched Angie's List comparing the quality of workmanship as identified in their very informative consumer reviews along with the companies web sites which further elucidated their offerings.

After reviewing several companies we decided on, as far as we are concerned, the best of the best - that being DFW Custom Wood Floors. All I can say, David Snell and his Quality team of installers proved to us that we could not have made a better choice.

To begin with, this was a larger job for David, as we needed about 90% of our flooring replaced. This required the removal of carpet, tile and laminate flooring. The work was extensive.

Their workmanship was excellent - they used high-quality hardwood boards which were perfectly fitted, finished and sealed. We had several options for color as well as degree of the hand-scrapped finish we wanted. David was very helpful in making our decision by providing actual stained and scraped finishes for us to choose from.

I encourage you to visit their web site where you will find videos and in-depth information explaining the extensive preparation and installation process they employ.

Best of all --- their pricing was very reasonable for a true hand-scrapped, hardwood floor!

A big Thank You to David and his team!

Alan & Ann

m

Pleased with the finished product. The floors are beautiful and hold up well to our dogs.