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Cool Pool People
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Swimming pool services company focused on providing the client with a complete service. Cool Pool People began serving Frisco, TX in 2008. We take special pride in providing excellent customer service to our clients with the utmost detail and care. You can rest assured that we have the right portfolio of products, services and the necessary know-how to address all of your swimming pool related concerns.
Business highlights
Emergency services offered
17 years of experience
Services we offer
Pool Cleaning & Maintenance. Weekly Pool Care.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.933 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 33 reviews
Rhonda K.
Jul 2017
Fantastic!
Scott M.
Jun 2016
AWESOME job, as usual. Todd's crew is really good at everything they do. They completely cleaned the tile and it looks fantastic. We tried for months to do this ourselves but could never have achieved the kind of results that Taylor got. We use them for "everything pool".
Patrick F.
Oct 2015
Todd and his crew are the best pool service we have ever used. Not only is he "cool" but he's ultra responsive, thorough, and keeps our pool in great working order, taking care of things we would never think of that need to be done to keep it in good condition. My favorite thing is how easy it is to contact him. He texts with me back and forth and services are done almost immediately. I highly recommend Todd!
Jennifer A.
Sep 2015
.
Brett A.
Jul 2015
We are very happy. Customer service is very important to them!
Brett A.
Jul 2015
unknown
Response from Cool Pool People
"[member name removed], Thank you for taking the leap and selecting our company!!! I appreciate you taking the time to share the experience you are having with our organization. Sincerely, Todd Gustafson Cool Pool People"
Dawn-Marie N.
Jul 2015
Todd is awesome. He answers questions, explains everything, and if
there's a problem, comes right back himself to correct it. We're very
happy with his service.
He has done the weekly maintenance, we well as filter cleaning and a few other minor repair jobs. He's on time, direct and easy to work with. We're very pleased!
there's a problem, comes right back himself to correct it. We're very
happy with his service.
He has done the weekly maintenance, we well as filter cleaning and a few other minor repair jobs. He's on time, direct and easy to work with. We're very pleased!
Response from Cool Pool People
"Thank you {member name removed}!!! I am always excited to see when people take time to share their experiences with our company. We look forward to continuing helping you care for your beautiful backyard swimming pool. Sincerely, Todd Gustafson Cool Pool People"
Sherry J.
May 2015
unknown
Response from Cool Pool People
"Wow! Thank you for taking time to post that comment. We enjoy working with you and we always appreciate reading and hearing how we are doing. Thank you!"
Scott M.
Mar 2015
We've been really happy with this company. One of their people shows up every Wednesday and handles all the chemicals, maintenance and clean-outs. if they notice an issue (or impending issue) with the equipment they let us know on the written report they leave on the door every time. We can either have them schedule the work or have it done elsewhere.
They did a great job of getting our pool balanced, and keeping it balanced, even with all the crazy rain and freeze prevention run times. We have an automatic chlorinator so this is tough because the more the pool runs, the more chlorine it pumps in
Always on time, fast, friendly and efficient. Highly recommended.
Response from Cool Pool People
"[member name removed], Thank you for taking time to post a review of our company. I am always excited to read that our philosophy and our actions are appreciated and on track. We look forward to continuing to care for your pool. Sincerely, Todd Gustafson Owner - Cool Pool People"
Ann B.
Dec 2014
Todd goes above and beyond when taking care of a pool. He is meticulous in maintaining it. Balances chemicals perfectly and doesnt over chlorinate. I got to so many homes where you are hit with the smell of chlorine as soon as you open the back door. We never had a issue with chemicals not being perfect. There are other things he does that not all pool compiles do too - like adding things to make the water look even more clear etc. things a lot of other low cost providers wont ever do. But our pool always looked fantastic. And he is always accessible if you have a question. If something breaks he knows who to call to fix it. He generally just makes owning a pool VERY easy. Which is how it should be when you hire a pool company.
Response from Cool Pool People
"[Member name removed], Thank you for taking time to fill out this glowing review here on Angie's List. As in all things, it really is nice to read that what we do is actually getting noticed. We hear quite often that we are doing a great job, but, it is really really really exciting to see it in black and white. We loved helping you care for your old pool and we look forward to helping you care for your new pool!!!"
Rhonda E.
Jun 2014
Todd and team are great. He has taken care of my pool from the day it opened 3 years ago. Todd will text me if he sees issues or has concerns which has helped prevent small things causing big problems. Todd always gets back to me within the hour if i have a question. I was originally going to do the chemical work myself, but quickly realized i spent too much on putting the pool in to have a novice like me ruin it. I'm confident my pool is fun ready everyday with Todd's help. Thanks Todd!
Response from Cool Pool People
"accepted sp response to RHONDA ENGLAND, Thank you!! We love helping you enjoy your pool. Thank you for taking time to voice your opinion here on Angie's List. We look forward to continuing to care for you and your pool. Sincerely, Todd Gustafson"
Christine K.
Jul 2013
We contacted Todd in late April to begin weekly pool maintenance. Since he (and his crew) began keeping our pool, we must say our pool is a pleasure to spend time in. It never has too many chemicals in it and feels clean and refreshing! We are so glad we found him.
Todd also referred us to an individual that repairs pool equipment - unfortunately we didn't write his name down. Our pool heater was on the fritz and the person he referred us to was fantastic, too!
Overall, we are pleased with the work and will absolutely continue receiving service from Todd and his crew at the Cool Pool People.
Todd also referred us to an individual that repairs pool equipment - unfortunately we didn't write his name down. Our pool heater was on the fritz and the person he referred us to was fantastic, too!
Overall, we are pleased with the work and will absolutely continue receiving service from Todd and his crew at the Cool Pool People.
Response from Cool Pool People
"[member name removed], Thank you for taking time to post a review. It is VERY exciting to read that our work has an impact like that!!! We really believe that a well balanced pool should be ultra comfortable for kids and adults alike, and your experience brings that to life. Thank you again and let us know if there is anything else we can do to help you ENJOY YOUR POOL."
Jennifer M.
Jan 2013
Because Oncor trespassed on our property despite our prior written objections and replaced our working meter w/an unwanted "smart" meter, we've experienced numerous electrical problems including our pool pump not working. We discovered the problem on Sat 12/22 and called Jim Bussing intending to leave a vmail. To our surprise, he answered his phone and said he could come fix it on Mon 12/24. We so very much appreciated him working on Christmas Eve to fix our pool pump especially since the forecast indicated snow and ice for Christmas. We've hired Jim numerous times for pool repairs and equipment replacements, and we're delighted to find such a professional contractor.
Jennifer M.
Jan 2013
Very well. This is the 2nd time we've hired Todd & his crew to perform weekly pool maintenance while on vacation. They performed well again. Very pleased w/his professionalism.
Cindi K.
Aug 2012
See Above
Response from Cool Pool People
"Member, Thank you for taking time to post your experience thus far with our organization. We will try to resolve those issues that existed prior to our caring for your pool. We look forward to working with you these next 12 months. Sincerely, Todd Gustafson, Owner Cool Pool People"
Jennifer M.
Jun 2012
Both Jim and Todd are not only nice guys, but also professional. Todd originally referred us to Jim for repairs b/c we do the regular maintenance ourselves. We've hired Jim ~8x from April 2011 - June 2012 for various repairs of the filter, check valves, lights, leak. We've also had him replace our controller, PDA, and sweep. Jim's very efficient and gets the job done. We hired Todd during a 3 week vacation last Nov 2011 - Dec 2011 for maintenance. He updated us weekly on pool/spa status.
Response from Cool Pool People
"Thank you for your kind words and for taking the time to share your experience. We look forward to continue helping you enjoy your pool!!! Sincerely, Todd Gustafson, Owner Cool Pool People"
Cheryl W.
Jun 2012
I cannot say enough great things about Todd and his staff! They are amazing! they make us feel like we are their only clients even though we know that they are very busy! They are very prompt, courteous, professional and reasonably priced. Their name suits them, they are very cool pool people! People on the west side of McKinney should check them out. We are on the edge of their territory and they would love to have more business over here. You will NOT be disappointed!
Response from Cool Pool People
"Member, Thank you, we greatly appreciate your business and your kind words!!! It is great to know that we are still on the right track, especially as we expand from a one-man show into a small business. Mentioning our geography is also a great idea. You may be interested to know that we are also narrowing whom we select to serve. We have found that this selective service has allowed us to expand the quality of our pool services exponentially. We really do care and we find that we best serve those clients that truly enjoy their pool. Sincerely, Todd Gustafson, Owner Cool Pool People 214-724-4307 - - - - - - - - - - - 5 questions for prospective new clients: 1. Are you looking for a quality weekly pool service company? (We have also helped Angie's List members looking for just pool repair services) 2. Do you truly enjoy your Pool? 3. Do you live in or near Frisco, TX? 4. Do you own a well-built pool? 5. Is it a family priority to properly maintain your pool? If you answered a resounding "YES" to all 5, we would love to help you care for your pool. Please call or text me directly at 214-724-4307."
Michael S.
Feb 2012
They do a great job. I will use them again in the future.
Cheryl W.
Nov 2011
Before we moved from Wisconsin to Texas I found the Cool Pool People and left a message on Todd's phone. Todd called me back within an hour and we talked about what we wanted done which was to convert the pool from chlorine back to salt and that the cell needed to be tested to see if it actually worked. Todd asked why we wanted salt and explained to me the pros and cons with both salt and chlorine and in the end told me that they would do whatever we wanted. Todd said that he would have Jim call us and set up a time to come and look at our pool. Todd was very knowledgeable and curteous and I enjoyed our conversation. Jim called that evening to schedule a time and he arrived exactly when he said he was going to. We have never owned a pool before and Jim was more than willing to show and explain to my husband how to care for our pool. Supposedly, a pool person came out to check it after the inspector said it was not working properly and they said it was fine. Jim had to replace a bad accuator and performed other maintainence on the pool equipment as well as cleaning the skimmer buckets, the sweeper, he tested the pool water, he was very thorough, knowledgeable and friendly. We had a GREAT experience with the Cool Pool People and would ABSOLUTELY use them again! Thanks Todd and Jim!
Response from Cool Pool People
"Thank you for posting your Cool Pool People experience. We strive to provide COOL SERVICE (friendly, professional, knowledgeable and honest) and are always glad to be of assistance. Welcome to Texas! Stay Cool, Todd"
Nikki L.
Jul 2011
I can't say enough great things about Cool Pool People. My salt system crashed and our pool didn't have chlorine for over a week. It was the Monday before July 4th and my regular service provider was booked until AFTER the 4th! On Thursday (before 4th of July weekend!), realizing I could not control the algae I got on Angie's List, read through the reviews and sent an email to Cool Pool People. Todd called me later that evening, within only a few hours of when I sent my email. After explaining my pool problem he said he could stop by Saturday morning. Todd arrived at the time we agreed on and did exactly what he said he would do. He came by again the morning of July 4th to treat the pool again. I was so impressed Cool Pool People is now cleaning our pool on a regular basis. Todd is very friendly and personable. Thank you Angie!!
Response from Cool Pool People
"Member, Thank you for finding us and hiring us! We are always looking for COOL pool people that enjoy their pool and appreciate great service. Sincerely, Todd Gustafson"
AJ A.
Jun 2011
I have a feeling this company makes money by constantly finding problems with your pool. In a period of two months since they started working for us, we had to replace parts of our filter, then we had to purchase a new pool sweeper. Then we were told chloride dispenser was leaking water and were asked to pay couple hundred dollars to replace it. Our home warranty company used an $15 part to fix the leak.
Response from Cool Pool People
"We truly enjoyed meeting you and we thank you for taking time to share your comments. Not every company is for every person. The level of service that we provide is obviously not what you were looking for. Your comments will help to clarify and position our services for future Angie's List clients. What we strive to provide every day for our clients is the best services, products, awareness and advice. For example the Polaris 280 cleaner that we provided you is the best, not even close to the most expensive but by far the best, most effective, most reliable cleaner on the market. In addition, we provided you that 280 cleaner at our wholesale cost, and we installed it for free. Your feeling that our company makes money by constantly finding problems is interesting because that is quite the opposite of our unique business model. Our focus is on cleaning and customer service. We outsource repairs to trusted partners, so our clients receive the best possible repair service (not band-aid type repairs that end up costing more in the long run) and it also clearly proves that "constantly finding problems" are not a source of revenue for our company. Quite the opposite, "constantly finding problems" it is a heads-up proactive value-added service that our clients appreciate. On the subject of parts, we are excited about our unique choice to leverage our wholesale buying power to provide misc parts to our clients instead of marking them up 100% as is typical in our industry. So again, this is not a source of revenue for our company, instead we see it as yet another chance for us to add value for our clients. Our revenue is from our cleaning services. We strive to provide the best to pool owners in Frisco and nearby suburbs that enjoy and prioritize their pool and appreciate the best in quality and service. Sincerely, Todd Gustafson Cool Pool People, LLC"
Bryan S.
Jun 2011
A large amount of leaves and debris had settled in my pool after a recent storm. I cleaned the debris myself and balanced the chemicals in the pool to the best of my ability. However, I was having consistent trouble with algae growth on the pool surfaces even with daily brushing. I spoke with Todd Gustafson with Cool Pool People and decided that the filter likely had caught much of the small storm debris and needed to be cleaned.
Todd was very responsive and scheduled me for the filter clean promptly. He called me the day before to confirm his arrival time in case I wanted to be there for any questions or concerns. He was punctual, cordial and professional as I repeatedly bothered him with numerous questions while he and his assistant (Joey) continued working. The filter cartridges were very dirty and contributed to my algae problem.
Todd and Joey were very professional. Todd discussed products and options for keeping my pool sparkling and the algae under control. He did not try to pressure sell me into anything I didn't need.
Todd was very responsive and scheduled me for the filter clean promptly. He called me the day before to confirm his arrival time in case I wanted to be there for any questions or concerns. He was punctual, cordial and professional as I repeatedly bothered him with numerous questions while he and his assistant (Joey) continued working. The filter cartridges were very dirty and contributed to my algae problem.
Todd and Joey were very professional. Todd discussed products and options for keeping my pool sparkling and the algae under control. He did not try to pressure sell me into anything I didn't need.
Response from Cool Pool People
"Thank you member! We hope the pool starts to sparkle again! Questions - questions are never a bother to us, we are the experts and we are here to answer your questions."
Bob J.
Apr 2011
First my spa was emptying itself so I had them come out to take a look. They replaced a broken diverter valve, but also found a leak in the heater. The header for the heater was on backorder so it took several weeks to complete the service. They showed up when they said they were going to show up and made follow up phone calls to let me know what was going on. I wasn't there when the heater part was replaced but he left the part for me so that I could see where the crack was. While we were waiting for the heater part, I asked Todd to come out and clean my pool filter. Again, I couldn't be there but my wife was home. He called when he was on the way and showed up on time. The last time I cleaned the filter, I cleaned it myself and know what is involved. After talking to my wife, I realized that he did a better job than I would have done and he also cleaned (in acid) my chlorinator. I do most of my own pool work but I'll definitely use Cool Pool People again when major work is needed.
Response from Cool Pool People
"Thank you for taking the time to express your experience with our organization. We strive to provide quality service, and it is great to get to read that we are actually accomplishing this goal. We look forward to helping you in the future."
Joseph G.
Aug 2010
I was desperate. Our pool was completed three days before we were headed out of town for two weeks. We needed someone to take care of it while we were gone. We found Todd/Cool Pool People on Angie's List. We spoke with Todd before we left town and gave him a key to our gate. He was going to brush the pool and backwash the filter while we were out of town. Not only did he do that, he also texted me every time he did it, told me the chemical levels in the pool and what chemicals he added. He told me about a leak he discovered and some rocks that had come loose around the pool. He did a fabulous job. We actually just had him over to the house to walk us through everything about our pool: cleaning, chemicals, backwashing, best practices, etc. We want to take care of our own pool, but Todd will definitely being doing more work for us in the future.
Response from Cool Pool People
"Member, Thank you for taking time to post your thoughts and experiences working with our company. We try as hard as we can to make sure the customer experience is fantastic, and it is always exciting to read that we are accomplishing that goal. We enjoyed working with you as well. We tend to work best with pool owners like yourself that love their pool and trust us to do the best possible job in caring for that pool."
Terance E.
May 2010
I have nothing but good things to say about Cool Pool People. Todd is very personable, extremely responsive and dedicated to making sure you are happy. I have been using Cool Pool People for approximately 3 months now, and it's great!
Response from Cool Pool People
"Member - thank you for taking time to post your experience with our company. I started Cool Pool People to provide a "PEOPLE" focus in an industry that I am often told is usually "POOL" focused. So I am very glad to read that it is coming across that we are dedicated to making you happy! Again thank you!"
Licensing
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FAQ
Cool Pool People is currently rated 4.9 overall out of 5.
Cool Pool People accepts the following forms of payment: CreditCard
Yes, Cool Pool People offers free project estimates.
No, Cool Pool People does not offer eco-friendly accreditations.
No, Cool Pool People does not offer a senior discount.
Yes, Cool Pool People offers emergency services.
No, Cool Pool People does not offer warranties.