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Backyard Creations LLC

Founded 2001 • With Angi since February 2010

4.8

(46) Verified Reviews

Business Details

Phone Number

Address

5999 Custer Rd. 110170

Frisco, TX 75035

Description

We are a full service landscaping company that offers landscape design, installation, maintenance and consulting. We also do custom stonework, fences, automatic gates, drainage, landscape lighting, concrete work We can maintain your property after we are finished installing it. We have the vision

Verified Reviews

A few reviews for this pro...
5.0

03/29/2017


Brian M.

They used pavers to do our front yard landscaping. They were very good. The pricing was good. They were recommended by a friend to me. They gave us great advice, they listen to us and do what we want.

Description of Work
They did landscaping for our front yard.

Category hardscaping

1.0

07/28/2015


REBECCA S.

After communicating with Rich Collings by phone, I could never get an estimated date as to when drawings would be provided even though I have paid my deposit on March 30th. In mid-July I argued with him over the phone as to the deadline, with him saying ?summer? when in fact he said July. I was surprised by the owner?s lack of communication, follow-up, shear denial and unapologetic handling of it all. I finally asked for my money back, which I did receive two days later in the mail. Here is the final email I sent: Sent July 14, 2015 ?Rich: To confirm our conversation 14 July (Tuesday), we want a $725 refund. You indicated you would mail me the check, so please make sure it's in the mail today considering you've held on to it for four months. I expect the check in hand this week. You're vagueness in communication does not mean you can leave things open ended with your potential clients, especially when you have money on hand. I do not want to argue about what you think you said or what was communicated to us, but the bottom line is leaving things open ended between summer, fall, July, September, October is absolutely unreasonable. You don't appear to take any accountability for your part.? I do not recommend this company.

Description of Work
Nothing.

Category landscaping

Service Provider Response

This is very unfortunate that our communication was misunderstood. When her husband contacted me in Spring time, I told him we could not do a design for them until Summer with install in Fall. Then when I went to their house to discuss their project I again told both of them it would not be completed until Summer. I spent well over an hour there taking photos , getting their plat, taking videos of their property, discussing what their needs were and taking pages of notes. The reason there was no specific date to complete their design was due to how far out we were scheduling work with the record rainfall and typical Spring rush for landscapers. She then started contacting me in late Spring wondering about the design already. I again told her it would not be completed until Summer and she tried to pin me down to a date. Again, she called back in early Summer with her concerns. I ended up just sending her back the complete design fee she paid with no money at all received for all the time spent with her and working on her design.
5.0

10/15/2014


Ardella P.

I have been using them since 2012. I use them for all of my landscaping needs. I have them come out every 6 months to maintain the landscaping. The horticulturalist is very knowledgeable and has great communications skills. They are very efficient as far as getting the job done quickly. There is little disruption around the yard while they are working. I have never had a problem contacting them or scheduling a service. I can text them whenever I need them out.

Description of Work
I hired the company out to enhance the landscaping, add flowers, bushes and trees.

Category landscaping, tree service

Service Provider Response

Thanks so much for your great review. We sincerely appreciate your business!
1.0

07/15/2014


Steve B.

Detail request description provided. No response at all.

Description of Work
Failed to respond to initial request.

Category landscaping

Service Provider Response

We left a message back. Angie's List members please understand no work was done for this customer at all.
3.0

04/12/2014


nathan L.

I called to request an appointment for an estimate to basically remodel the front and backyard; i.e., rock retaining wall, fill dirt, sod, sprinkler system, fence, and rock planters. We were asked for $75 for someone to show up and do the estimate, which is completely within their right; but it was the reason we did not use their service. We have not found another competitor that requests this fee.

Description of Work
Nothing.

Category landscaping

Service Provider Response

It's unfortunate you gave us a C for letting you know we charge to come assess your property and look at your projects. I hope your projects turn out the way you want.
4.0

03/28/2014


Randal B.

I decided not to go with this company because I had a recommendation on another company and they were also cheaper.

Description of Work
I got a preliminary plan from Backyard Creations, LLC to redo a path for a patio, sidewalks and landscaping.

Category landscaping

Service Provider Response

I hope your project turned out the way you wanted.
5.0

11/16/2013


Will P.

After completing a whole-house remodeling project in late June 2013, I contacted Rich Collings at Backyard Creations to submit a comprehensive landscape design. Rich arrived the next day and we discussed the landscaping project as we surveyed the whole property. I was impressed by Rich's attentive listening to my questions, detailed knowledge of the design process, and his thoughtful suggestions about what combination of plants and other landscaping features would work best in specific areas of the property. Within about ten days, Rich submitted a complete, detailed proposal and design which included installing a new St. Augustine lawn in the front and back yards by mid-July and a fall installation for the flower beds, plants, trees, and other landscaping features. After making a few minor design changes, I accepted the proposal and work on the soil preparation and lawn installation began few days later. Rich always called a few days ahead to confirm the work schedule, and he and his crew were consistently on time. Upon arrival he explained the tasks that were to be accomplished for that day and was available to answer questions at any time. At the end of each day, his crew completely cleaned up the working areas and left the property looking great. After finishing each phase of the project (e.g., lawn installation, landscape installation) Rich provided detailed landscape maintenance instructions and recommendations and encouraged me to contact him with any questions or concerns I might have. The entire project was completed in a timely, professional manner, on budget, and with expert workmanship and high quality plants and materials. I am delighted with the project results and intend to use Backyard Creations for any future landscaping needs.

Description of Work
Lawn ------- Removed large bed of Asian Jasmine in front yard Graded entire property and installed soil for low areas Installed St. Augustine sod for entire property Watered and roll soil after installation Checked sprinkler system and adjusted water coverage as needed Landscaping ----------------- Removed old Boxwood hedges from front yard Created five large flower beds Installed plants and trees Covered beds with cedar mulch Installed river rock on side of garage Installed decomposed granite on side of house Installed Oklahoma flagstone steps in selected beds Checked sprinkler system and adjusted water coverage as needed

Category landscaping, lawn service, mulch, pavers, gravel, tree service, hardscaping

5.0

08/20/2013


Zondra E.

I love Backyard Creations. I love Reg. He's wonderful, very educated on soil and what will work and what won't. He has done my house ever since I've been here and I continue yard of the month because my yard is beautiful. I have spiral hedges in my front yard and he trim those impeccably. I have people ring at my doorbell and ask "where did you get these flowers, I've never seen it?" I'm like "uh, I think this is called.."

Description of Work
They changed out my flowers. They check out my backyard every 5 months.

Category hardscaping

5.0

08/08/2013


Simone G.

The small backyard of our house we bought just contained a concrete slab and gras, and a wooden fence that had come to the end of its lifetime. Did a research on Angie's List, and send an email requiring information about backyard alteration for a small space and making it a way that the Texas heat makes it easy to maintain. The only company that actually responded was Backyard Creations. The first meeting went well, and actually our schedule was accomodated as we only had time on the weekends. Rich did an excellent job in getting to know who we are in order to get a design that fits us. And yes, the design plan just hit the spot and was perfect regarding design, plant selection and stone selection (natural stone). Now there was the issue that the HOA had to approve all, and this took time. Until then we didn't have to put a deposit down since we didn't know how the HOA will decide. The HOA took forever and I am very happy that Rich did hang in there with us, patiently waiting until we did get the ok, and still giving us all discounts we had previously agreed on even if the timeframe for that was exceeded. Once we had the approval, everything went very quick and within 2 weeks we now have our dream backyard. The fence and stonework contractors were doing an awesome job, very good craftsmanship, cleaning up after their work, so it wasn't even noticable outside on the common lawn. Long story short, Backyard Creations was the right choice for us. Rich and Backyard Creations are professional, curtious and the contractors do excellent work. I appreciated that Rich kept us uptodate with his schedules, and was always available to discuss questions. As well after every job, he called to make sure everything was done ok and we were content with the work. Yes, we were in good hands.

Description of Work
Alteration of a small backyard including fence and stonework.

Category fencing, landscaping, lawn service, pavers, gravel, hardscaping

3.0

08/05/2013


Tasha W.

They wouldn't provide a quote unless I agree to pay for the service. Their ballpark figure was twice as much as the other 2 companies I got a quote from. So I ended up paying $110 for him to come talk to us for an hour and not give us any information. He probably can demand high prices because he has such good reputation but I felt the price was misleading. He told us $70 just for the consultation then when he came to our house, he said it was $70 for the first 30 minutes and then $70 for the next hour. I'm sure he's a great contractor.

Description of Work
Backyard Creations came out, talked to us about the landscape and gave us a ballpark figure on how much it would cost.

Category landscaping

Service Provider Response

We are sorry to hear she was displeased with our consulting fees. We explained the fees prior to coming out. She actually called back more than once before deciding to go through with the initial consulting. After an hr. of consulting walking her property, answering her questions and making suggestions, we couldn't provide an exact price to do a complete renovation without doing a landscape design first. She didn't want to go that route. Please know that no work was performed on her property.
5.0

07/08/2013


Bradley H.

Very well. I called them at a very busy time so there was about a month of wait time between accepting their bid and the work getting started. Upon completion, the site was clean and the border looked great.

Description of Work
Created a rock border across the front of our house between the planting beds and the lawn. We requested a mixture of new material added to our existing rocks with a cement footing.

Category concrete repair, landscaping, lawn service, pavers, gravel, hardscaping

4.0

05/25/2013


LARRY A.

Okay. he helped modify my sprinkler system which has helped yard somewhat. He is rahter expensive

Description of Work
Planted Shrubs, sodded front yard; modified sprinker system

Category landscaping, lawn service

1.0

03/02/2013


Barbara S.

We did not use the services of this company

Description of Work
We did not use the service of this company

Category outdoor lighting

Service Provider Response

We want Angie's List members to understand we only did an estimate to install landscape lighting at their house. They posted this report well after our estimate. When we left their property or after the fact nothing was said to understand why this customer was displeased. We are very surprised by it all. We can only assume they did not like our price. We know there are cheaper contractors out there and we have never claimed to be the cheapest. There are plenty of ways to cut corners i.e. (cheaper fixtures, transformers, not sealing connections with water proof connections and soldering splices, not using quality cabling, etc.) We regret they felt this way and didn't mention to us about their dissatisfaction before posting this comment.
5.0

02/10/2013


David K.

THE PROJECT WENT VERY WELL AND THE CREWS WERE THERE WHEN WHEN THEY SAID THEY WOULD BE THERE. RAIN AND WEATHER PREVENTED IT FROM BEING DONE ON TIME, BUT WAS UNAVOIDABLE. OVERALL, THE CREWS WERE THERE WHEN PROMISED AND ALL THE SUB-CONTRACTORS DID VERY GOOD WORK, ESPECIALLY MASONARY.

Description of Work
THE NEW PATIO OUTLINE WAS FIRST LAYED OUT, TO INCLUDE A 4 FT.SQ. DIG TO ACCOMODATE A HEAVY FIREPLACE TO BE BUILT ON THE NEW PATIO. RE-BAR WAS LAYED, AND A CONCRETE POUR VIA WHEELBARROWS WAS DONE. THE CONCRETE WAS STAMPED NEXT. A LARGE PRE-CAST CONCRETE AND STONE FIREPLACE WAS THEN BUILT. A 4-POST RED CEDAR ARBOR WAS THEN ERECTED ON THE SPACE, AND THEN A FINISHING CREW COLORIZED THE STAMPED CONCRETE. THE LAST THING WAS TO HAVE THE CEDAR STAINED AND PROTECTED.

Category concrete repair, fireplaces, drain pipe, stamped concrete

1.0

12/01/2012


Laura D.

They took pictures and marked on the pictures where they would make changes, which were very little. There were not many changes and I would definitely not call it a design. We were very disappointed in the results and the lack of concern he showed to our project.

Description of Work
We wanted to change out the landscape in our backyard. A lot of the plants had died and had out grown their area. They were going to come out to do a paid design first.

Category landscaping

Service Provider Response

Backyard Creations was unaware that the member was dissatisfied with the design until 7 months later when we saw this report. It is clear that the lack of communication lead to this unfortunate situation. We pride ourselves in servicing our customers with the best product in the industry, however with little communication this makes our job very difficult. Our designer created a "different type" design due to the pool/yard layout and asked the client if the way we suggested was satisfactory... they said yes. With good communication between us and members your job will be completed and your satisfaction is guaranteed.
4.0

11/13/2012


Margie M.

I ended up not going with him because I felt that his prices were a little high so I ended up doing to work myself. I felt like there was some miscommunication on the work we wanted to have done.

Description of Work
He came out and gave me an estimate.

Category landscaping

Service Provider Response

I'm sorry you felt this way. I hope it turned out the way you wanted! Rich
5.0

10/15/2012


Zondra E.

Every job that Backyard Creations have done for me has been spectacular and professionally managed throughout the project.

Description of Work
I have used Backyard Creations for several years now. Rich is very professional and quite knowledgable in the landscaping field. He is very patient and listens very well to his customers requirements. Rich and his team at Backyard Creations are so thorough and very meticulous about their work. They planted flowers and sprial hedges that were absolutely beautiful, which resulted in my winning the Neighborhood Yard contest for the "Most Beautiful Yard" in the community. Their pricing is extremely reasonable and the quality of work is impeccable. I highly suggest that you consider Backyard Creations for your landscaping needs. You won't be disappointed!

Category landscaping, lighting, tree service, outdoor lighting

5.0

09/24/2012


Teresa L.

Great. Called two days prior to work being done, on time, kept me posted via phone and email as work progressed.. Everything cleaned up at end of job. Sent very detailed instructions on how to care for new plants and grass

Description of Work
Trimmed trees, new sod, cleaned up and planted new shrubs in beds.

Category landscaping, lawn service, tree service, outdoor lighting

5.0

09/15/2012


Trudi H.

There is not too much I can say here, except that it all went extremely well. Rich is has extremely high standards for himself, his crew and for his creative landscaping and lighting designs. He can see beauty when looking at a weed ridden yard. Rich is flexible, always notifies us when he is coming, takes care of every detail, is pleasant, friendly, and treats us as if we were family. Our outside is absolutely beautiful because of Rich and his crew.

Description of Work
We had foundation repair in October 2012. We lost almost all of our landscaping, which was just standard bushes in front of our house and we lost most of our front and back yard. I explained to Rich what my vision was. He and his company provided a detailed drawing of his interpretation of my vision. I had asked for local, environmental and weather friendly plants. Rich provided exactly that. We have a very wide lawn. He took our overgrown bushes and turned them into trees. It had an immediate, calming, breezy effect on our entire yard. Our beds started filling up with assorted colors and plants. To add to the beautiful effect of all the plants, Rich installed lighting and coached us on how to get the best effect from them. The lighting has added an enormous beauty to our front lawn. Rich used professional lights, not the kind you pick up at the big box stores. These are sturdy and really nice looking. Every inch of our yard, front and back looks absolutely beautiful because of Rich's vision and hard work. I could not be happier!

Category landscaping, lawn service, lighting, tree service, drain pipe, outdoor lighting

5.0

09/12/2012


F Janet M.

I am thrilled with the completed work of Backyard Creations! After consulting with owner Rich Collins, he drew up a landscape design for my approval. I had requested an easy to care for landscape and that is what the design provided. After approval, Rich scheduled his stone mason to begin work on the retaining wall. The wall is beautiful and the quality is excellent. The next stage of the project was the construction of the arbor over my patio. Once the wooden structure of the arbor was completed, the stone masons returned and built stone boots around the 4 posts. These boots add the wow-factor to the arbor! Fill dirt and topsoil was brought it to level the yard up to the top of retaining wall and then a 4' wrought iron fence was installed on top of the stone wall. The final phase involved the plantings and construction of stone walkways. The plants include knockout roses, kaleidoscope abelia, dwarf yaupon, Indian hawthorn, cleyera, crape myrtles, and drawf pink muhly grass. Care was taken to level the stepping stones and a concrete fountain. Rich is very knowledgeable and works with customerst o fulfill their vision of the project. All of his workers are friendly and respectful and would answer any questions. At the end of each day, they cleaned the area so the space was never an eyesore. The finished yard is beautiful and will mature into a show place. So many of my neighbors have stopped by to compliment the yard and it makes me so proud. I enthusiastically recommend Rich and his company.

Description of Work
Backyard Creations completely redesigned my side yard which fronts a street. The work began with a landscape design. The yard had a steep slope which I wanted leveled so the company built a stone retaining wall and installed a 4' wrought iron on top of the stone wall. After fill dirt was added, Rich (owner of the company) and his team installed plants for landscaping. The company also built an arbor over my patio.

Category fencing, landscaping, irrigation systems, masonry, mulch, pavers, gravel, hardscaping, driveway gates

5.0

08/02/2012


Lee G.

This company did everything and more than I was looking. Rich, the owner, has by far been one of the best contractors I have had the pleasure of working with. His communication and professionalism are excellent. For example, he always returned my calls same day. One of the things I liked the most is that all the workers were professional, punctual and very detail oriented. They also maintained a clean worksite. I could not be happier with the finished project. It turned out even better than I expected. I highly recommend this company to others and will use them again in the future.

Description of Work
I had a lot of hardscape landscaping completed. This included concrete staining of a patio walkway, new sod, as well as an arbor/pergola built and installed. We had a lot of stone work completed including for flower beds. River rock was also installed to boarder the patio.

Category landscaping, pavers, gravel, hardscaping

5.0

07/06/2012


Kurt S.

We contacted Backyard Creations, and they performed the necessary work.

Description of Work
We have used Backyard Creations to have trees trimmed and weeds pulled several times. Rich (the owner) is usually always here, and his staff are very courteous and do a really nice job! We consider Rich's services to be well worth the money spent!

Category landscaping, tree service

5.0

07/03/2012


Lindsey T.

See above. Whole experience was fantastic. Mark responded quickly to all my questions and concerns; his crew showed up on time and did a beautiful job. I also appreciated the extra time he took in finding certain plants and trees that I really loved. For example, he found me an absolutely beautiful Coral bark Japanese maple and planted a three-limbed river birch because I told him my "number" is 3. It was absolutely the kind of personalized attention I was looking for, and his choices were much more interesting and creative than other landscapers, who recommended the usual mondo grass and nandina builder-grade plants that I do not like. In fact, I am going to use him for my final phase of landscaping this fall--as soon as the heat breaks--to tie the front in with the back. We will rip out all of the old builder-grade plants and replace them with a river birch tree, boulders, a flagstone walkway to the backyard, yuccas, drift roses and some native grasses. I can't wait! The other thing I loved about Creative Boundaries is that they will work within your budget. For the first phase with the patio, my budget was $5,000. They were able to come in at that number and give me more than I had hoped for for my money. Highly recommend them to all of my friends.

Description of Work
I hired Creative Boundaries to pour an extension of my cement patio and then add flagstone to the entire area and then asked for an additional area under the trees to be hardscaped with a load of decomposed granite so I could use it as an additional seating area. Mark Hicks was extremely helpful in the process, provided great ideas, and came out periodically to check on the work. I have never seen a group of guys work harder in my life. They finished the entire project in two days and did a wonderful job. No issues. I liked them so much that I hired them for my Phase 2. For a long time, I have wanted to replace the grass in my backyard--which was getting harder to maintain as the live oaks grew bigger and provided more shade--with a sustainable landscape plan that includes native Texas plants. Mark was the only landscaper out of four that I talked to who immediately understood the look I wanted. In addition to creating the hardscape of decomposed granite with retaining walls, he added flagstones for walking paths and incorporated drift roses, yuccas, and grasses. He also gave me the name of a lighting guy who hooked me up with accent lighting for the trees. My backyard is absolutely stunning and by far my favorite thing we have ever done for the house. Everyone who comes over compliments us on it and tells how beautiful it is. And it's virtually no maintenance other than watering twice a week through the summer heat the first year until everything is established.

Category landscaping, lighting, pavers, gravel, hardscaping, outdoor lighting

5.0

06/22/2012


Marcia L.

Working with Backyard Creations has been a good experience each time. They are professional, friendly, and punctual. They arrived promptly to provide estimates and design ideas. They provided quotes in writing, in advance. The services were exactly as quoted. They leave everything neat and tidy. A very good experience and I will use them again.

Description of Work
Installed flagstone walkways.Installed flagstone seating areas.Removed existing plantings.Prepared garden beds for planting (level and add compost, mulch, and edging)Designed and installed landscaping plantsMoved sprinkler heads as needed. .

Category landscaping, irrigation systems, pavers, gravel, hardscaping

5.0

05/04/2012


Janet M.

Overall, it went great and I would use "Backyard Creations" again, ad well as recommend them to friends.

Description of Work
Mr. Collins was at my neighbors as I was leaving. Our houses are zero lot line homes with gardens along one side. My garden area had been landscaped several years ago, but had not been maintained for over a year and was horribly over grown and had become a burden driven by health. I stopped and asked Mr. Collins if he would provide a quote to clean the area, trim the overgrown trees, growing vines and general cleaning. He said he could write the quote then, and if we agreed on price, do the job. We agreed and I left. When I arrived home my garden area was beyond belief. Mr. Collins and his crew had done almost the impossible job. Where one could hardly walk through to get to the gate, the total area was pristine clean. The four trees were appropriately trimmed up, all of the flower pots were clean, the area clean and all within the negotiated time per hourly rate we agreed!

Category landscaping, lawn service

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    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, PayPal
    Senior Discount
    5%
    Warranties
    Yes

    Services Offered

    Landscaping. Landscape lighting. Landscape design, installation, & maintenance. Outdoor kitchens. Stonework. Fences & automatic gates. Arbors. Drainage. Retaining walls. Outdoor fireplaces. Sod & grass. Trees. Patios & patio covers. Flagstone. Concrete & stained concrete.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Backyard Creations LLC

    How is Backyard Creations LLC overall rated?

    Backyard Creations LLC is currently rated 4.8 overall out of 5.

    What days are Backyard Creations LLC open?

    Backyard Creations LLC is open:

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    What payment options does Backyard Creations LLC provide

    Backyard Creations LLC accepts the following forms of payment: Check, PayPal

    Does Backyard Creations LLC offer free estimates?

    Ask Backyard Creations LLC for details on free project estimates.

    Does Backyard Creations LLC offer eco-friendly accreditations?

    Yes, Backyard Creations LLC offers eco-friendly accreditations.

    Does Backyard Creations LLC offer a senior discount?

    No, Backyard Creations LLC does not offer a senior discount.

    Are warranties offered by Backyard Creations LLC?

    Yes, Backyard Creations LLC offers warranties.

    What services does Backyard Creations LLC offer?

    Backyard Creations LLC offers the following services: Landscaping. Landscape lighting. Landscape design, installation, & maintenance. Outdoor kitchens. Stonework. Fences & automatic gates. Arbors. Drainage. Retaining walls. Outdoor fireplaces. Sod & grass. Trees. Patios & patio covers. Flagstone. Concrete & stained concrete.