Mainline Glass
About us
With over 17 years in business, fast and reliable mobile service, quality craftsmanship and great prices, Mainline Glass is your one stop GLASS shop. Our technicians are friendly, always on time and the most knowledgeable in the glass industry. We offer a huge selection of different types of glass and a glass repair service next to non. So, for quality, price and reliability, call Mainline Glass today at (832) 458-1841 for a free estimate and a list of monthly specials.
Business highlights
Services we offer
Architectural Glass, Bow and Bay Windows, Curved Glass, Custom Windows, Frameless Glass, Glass Shelves, Glass Shower & Tub Enclosures, Glass Table Tops, Insulated Glass, Mirror Glass, Skylights and Roof Windows, Storefront Glass, Window Screens
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 3% | ||
| 5% | ||
| 0% |
"Thank you for your review."
"thank you so much for your kind review. We appreciate our customers and look forward to serving you again. GET YOUR GLASS ON!!"
"Hi, this is Leeann. I'm so sorry. We do our best to take care of our customers and take pride in the work that we do. I know the time period you are speaking and I have to take responsibility for this experience. I am the heart of our office and had to leave on family emergency for a little more than a week. Our team did a pretty good job considering, but it is nice to know I'm needed even though this isn't the point of your review. Please don't let this stop you from coming back to us. I know this doesn't help the past experience, but value you as our customer. Our new shop will be opening soon in Friendswood at the corner of 528 & Bay Area Blvd. Come by and see me there and I will make sure you get a good discount on something of your choosing. Give me a call and will see what we can do for you. 832.892.0211"
"Thank you so much for your review. I saw the after pictures. You did so good, it looks beautiful."
"Thank you so much for your review and look forward to serving you again."
"GET YOUR GLASS ON! Thank you for your review and look forward to serving you again. 832-892-0211"
"GET YOUR GLASS ON! Thank you for your review and look forward to serving you again. 832-892-0211"
"GET YOUR GLASS ON! Thank you for your review and look forward to serving you again. 832-892-0211"
"So sorry for any miscommunications. Quotes are typically done thru over the phone and with pictures. There are variables that may not have been known or realized that can change the quote. We usually discuss these possibilities when we give the quote. I'm sorry if we weren't clear, but just so you know... the quotes also go down in a lot of cases using the same variables. Please consider using us again and I will make sure you get a discount. GET YOUR GLASS ON! Thank you for your review and look forward to serving you again. 832-892-0211"
This is when things started going awry. The technician told me at first that it would take about 7 business days to get the new one in. I waited 10 before calling them the first time, all the while with a temporary glass pane in my front door?held in only by tape. The woman on the phone said someone would call me back?no one did. I called again the next day, rather frustrated and again she said someone would call me back. This time, someone did. They said that they had somehow lost the mold they took and would have to come out to take a new one, which they couldn't do for a few days. So now we're over 2 weeks deep and they still haven't fixed the third panel. They came back and took another mold. It was at this time that I pressed them that they were going to front the money to have the panel rush ordered?at first they hesitated but then finally said that they would. However, I think that was bull because I again waited 7 business days and called them, they said they were expecting it any day now. Once they finally got the peice in they scheduled a time to come back out and put it in. They apologized profusely for the service, which they should! It took over SIX WEEKS to get 3 panels replaced. They offered a partial refund and said the check would be in the mail soon.
Well, I wait 2 weeks and a check hasn't arrived. I call, asking where it is, and the lady says no one has even written the check. She said she'll take care of it, and that it would go out that day. I got it a few days later. So now we're talking over 8 weeks from the initial service appointment and I finally get the check?for a measly $45. It amounts to a 12% discount, which is a little low considering that 1/3 of the project was held up for over 6 weeks. They should have at least given me that panel for free?which would have been over $100.
All in all, while the technicians are kind and knowledgeable, the front office is highly disorganized and extremely unprofessional. I would avoid.
"Thank you for the kind review. We look forward to serving you again in the future. Means a lot to us."
In regards to cost, Mainline Glass' price actually seems competitive; it's simply unfortunate that a small replacement part is such an expensive job.
"Thank you for your review. This shows people what we're all about. People helping people. Very kind."
"Thank you for your kind review. We look forward to serving you again in the future. Sincerely, Mike Glass."
"Thank you for your review. We look forward to serving you again in the future."
"thank you for taking the time to write the review. Sorry there was glass left behind that is not our usual practice. We will take this though and make sure that there's nothing left behind in the future. Thank you again."
"Thank you for your review."
"Thank you for your review."
"Thank you for your review."
"Thank you for your review."
Licensing
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