Eagle Transmission Houston

"[Member Name Removed], thank you for taking the time to give us a review and for putting your trust in us. We take our responsibilities very seriously and are glad to hear you had a pleasant experience (other than having a transmission problem in the first place!). Thank you, Jeffrey J Klima"

"[Member Name Removed], Thank you for sharing your experience with us and I'm sorry you weren't as pleased with the price. I don't have the details of your invoice in front of me so I can't give the specific details but I can say we pride ourselves on sticking to our word which includes prices we quote. Unless there is a general automotive item we discover as part of our process, we always stick with the quote we give our customers. We don't do stand alone general auto repairs but do take care of mounts, rear main seals and even brake pads or rotors sometimes because we already have most of the labor covered when removing or servicing your transmission. It wouldn't make sense for us to put it all back together and then tell you to go down the street and pay to have it all done again and have more down time for your car. I'm assuming the $300 was for something like that. In either case, I again appreciate you taking the time to share your experience and I'm glad your overall experience was positive. Thanks again, Jeffrey J Klima"

"[Member Name Removed], Thank you for the positive review. It means a lot when our customers take the time to share their experience. We are truly trying to do things differently here and it helps when customers like you let others know how you felt about your experience. Thanks and take care, Jeffrey J Klima"

"[Member Name Removed], WOW! Thank you for such a great review and I am glad to hear things are still going well with your truck (not that I would think otherwise, of course!!). :) Thank you again for taking the time to give us such a positive review and, more so, for putting your trust in us in the first place. Take care, Jeffrey J Klima"

"[Member Name Removed], I really appreciate you taking the time to give us such a nice review. Also, I am glad we were able to work together in the end and come up with this solution that got you a dependable repair at a price that fit your budget. I know the breakdown is not what you planned or wanted but we didn't want to see you go with a patch job that would cost you more time and money in the long run. Thanks again and I hope all is well, Jeffrey J Klima"

"[Member Name Removed], Thank you so much for taking the time to rate your experience with us. It is important for people to know that we do things VERY differently here and your review helps us get that message out. Thank you again and God Bless! Jeffrey J Klima"

"Mr. [Member Name Removed], Thank you for the review and great comments. We pride ourselves on taking care of the relationship first and then backing it up with the highest quality possible. It appears we were successful with you and I am glad to hear that. Thanks again! Jeffrey J Klima"

"[Member Name Removed], Thank you for sharing your positive experience with Eagle. Although I didn't own the business at the time of your repairs, I appreciate the positive feedback on the location. And, I assure you the same honesty and integrity exists today and is the hallmark of what we do. Thanks again, Jeffrey J Klima"

"[Member Name Removed], I did not own the facility at the time of your repairs but am sorry to hear your overall experience wasn't as positive as it could have been. In this industry it is critical that we first, and foremost, earn the trust of the customer first and that we end it the same way. Some think I over communicate but I want to be an open book to my customers and let them know exactly what they're getting. I spend considerable time in the beginning to show them the process and even show them current customer transmissions to help them understand. I walk many through their own transmissions during the repairs if they are able and interested and save their old parts to show them when they come to pick up the car. Again, I am sorry you didn't get this level of service during your visit and hope, at least, that the repairs lasted a long time for you. Thanks again, Jeffrey J Klima"