Bradwell Cleaning Services

I found this service on Craigslist, where they were running a special. This is why the price was only $80; they actually charge $40/hour. I scheduled a cleaning. The day of the cleaning I had to reschedule because I was very sick. I didn't think they would want to be here while I was so ill and possibly contagious. She said she was glad I rescheduled, so I didn't feel so bad. We rescheduled for a week and a half later. They arrived on time for this cleaning, and the cleaning was good. Before she left I asked to schedule another cleaning 2 weeks later and said I wanted to be on a regular schedule. She said she would call me the next day when she had her calendar. She did't call. So after a couple days I texted her. They weren't available until 3 weeks after my initial cleaning. I assumed it was because of the Craigslist special and that this would slow down. I did ask the owner if she would be able to fit me into a 2 week schedule, and she said she would.

The day of the 2nd cleaning I got a text stating that her electricity was out and wanted to know if she could reschedule for the next day. I understand that things happen that are beyond our control, so of course I agreed. She confirmed the appointment late that night by text. The next day I got another text, just an hour and a half before they were supposed to arrive. She stated that the construction job that they were working on was going to take 3 hours longer than expected. She said we got off to a bad start, so she didn't think we should reschedule. I was shocked! My house is dusty, but not cluttered. It could not have been that my house was difficult to clean. Besides, they are charging by the hour, so the longer it takes for them to clean, the more money they make. I was not unreasonable either, so I don't understand how they could leave me high and dry. I feel like I've been blown off!!

This is completely unprofessional!! Reliability is important. This company is NOT reliable!!