72 Degrees Air Conditioning & Heating
About us
From winter's chill through the hot Texas summer, our primary goal at Schneider's - 72 Degrees Air Conditioning & Heating is to keep your home comfortable for you and your family. But, that's just the beginning. We also offer you peace of mind , ensuring your equipment operates safely. We help you save money on your utility bills. And, we help deliver relief to those with allergies and many others concerned with the quality of the air they breathe.
Business highlights
Services we offer
Air conditioning, air duct cleaning & indoor air quality., heating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 14% | ||
| 0% | ||
| 14% |
"Dear Member, We are not happy you were dissatisfied with the service you received. I show we were there in March 2010. We did point out to you during your requested maintenance that the motor was going out and I have your initials that you chose NOT to repair at that time and wanted to wait for it to stop completely. We stand behind our work 100% and have a money back guarantee, in fact we did not charge you the 2nd time to come out, as promised."
So...they do arrive a half an hour late with no apologies, tried to sell me an insurance plan and a new unit, but I wasnt going for it. Their repair guy and quot;Billand quot; said that I needed a new housing unit, wheel, brackets and capacitor. The price quote for the capacitor was $132 , the capacitor was another $132 and the housing was to be $383. I got on my computer while he was there and saw that the capacitor alone would cost ten bucks max so I said that I would buy the parts myself. He agreed to give me a list of the parts numbers and he wrote that he would install for the $89 an hour. After several calls and emails and him not responding, the owner called me and said that he didnt know the parts numbers and of course would not go to the trouble of getting them and that they would not install the parts that I ordered because ....well in his words ...they couldn't guarantee them. I figured it was probably because i wasn't willing to pay over 500% mark up. I ordered the parts for $150.00. I then called another service which was local and paid him a lower hourly wage to install. It turned out that the housing was fine as was the capacitor that Bill swore to me that he checked.I had him go head and install the new housing that I didn't really need, as I wasn't sure if I could return it and the cost to ship and all. I see now that 72 degrees attempted to take advantage of a single woman who they figured would never know....There attempt to charge me over $700 for a repair that cost me $280 should give you an idea of what they are about....
Response to response 1/6/2012
National Service Company of the Year? LMAO. Please I implore anyone that falls for this gimmick to investigate just who and what this pay-for-an-award company is about. You can fool some of the people some of the time, but ....you can't fool anyone with an IQ of over 75 with that one. Did I mention to you that I was voted Customer of the Year in 2012? Also Most Honest Reviewer of 2011?
I was told he would be here at one oclock not between one and three. He was, therefore a half an hour late as I stated.
Yes, he DID put on parts that I didnt need..but that is because YOUR company stated that they WERE needed...and so I purchased them...Not sure why anyone would HAVE to have a second opinion for parts as you suggest. Are your people not knowledgeable enough to make the diagnosis that you suggest that your customers pay ANOTHER $100 for a second opinion? You must be kidding...that is just plain crazy.
Incidentally, i did not hire a fly by night company as you suggest here...it was a very honest licensed LOCAL company that has been in business here longer than you. I understand that the current owner is not the original owner of 72 degrees...rather his son. Quite often a son or daughter taking over a successful company from a parent can have downfalls...
In ending, yes I did find the right company ...and it definitely was NOT yours...
"We are sorry you were not satisfied with the service you received from 72 Degrees. It is a business policy of 72 Degrees not to put parts on clients home comfort systems that they have purchased themselves, especially over the internet. We are confident in the factory provided parts we use and are comfortable in knowing they will perform the way they are designed and not ruin your unit. At 72 Degrees, we look out for our clients best interests, while we are not the cheapest service provider, we are focused on quality not quantity provided and short term gains."
"Member, thank you for the positive response regarding the services you received from 72 Degrees. We are happy to know you are pleased with your system and know that you will always be professionally responded to and taken care of from day 1."
He was a consumate professional and all his technicians are likewise they showed up promptly told us what they were doing along the way. The city inspector showed up 2 days later and remarked upon how professional the installation was.
Seriously, I would recommend them to anyone based upon Mr Schneiders business practices as he gives written guarentees of what his company will do if not satisfied. We are extremely impressed and will remain a loyal customer recommending him to all our friends for A/C or heating.
"Thank you for your kind words. We pride our business on our professionalism and guarantees provided by our entire team. Because of them we are able to offer 100% customer satisfaction, like no other in the Hill Country. Thank you for posting. We rely on referrals, so please spread the word."
"Member, thank you for your response. It displeases us that you were not satisfied with your service over 6 months ago, however, we cannot please everyone. According to our records, we were out at your home at your request twice previously. On this 3rd visit, there was no mention of the home warranty when you requested service (nor was it mentioned on your 2 previous visits, with repairs). We choose NOT to work with the home warranty companies, as there are other a/c companies that specialize in their service. While the technician was at your home, he in fact did find a crack in the heat exchanger of your furnace, which leaks carbon monoxide. While you do have a detector. OSHA standards require that a reading of 8 parts per million (PPM) is hazardous. Most typical, $50 detectors, only will sound an alarm at 80 PPM, which at that point you will be expired in 1 hour. The higher priced detectors ($500) will alarm at 20 PPM. To assist our technician, in ensuring the upmost safety for our clients, we invest in specialized cameras, where less than1% of the a/c contractors use, to enable us to see directly INSIDE of the heater, where the typical technician will use a mirror and flashlight. Again, we apolgize your were not satisfied. As we noted we are conserned with our clients safety and will point out any areas of concern."
"Member, Thank you for you response and we apologize you were not 100% satisfied with the service you requested. Our technicians are trained weekly and due to growth, we have hired new technicians. I assure you they are not trained to hard sale anything. And they have a flow of work they go through. We offer the club membership as a service to our clients to enable them the opportunity of priority service, discounts and twice yearly check ups. Only our senior technicians have access to pricing and are trained to present to clients. Maintenance technicians are to set a free estimate for clients with our comfort advisors, obvidiously, we have a training failure with the particular technician that came to your home. We do hope you will tret to use us again and we will be sending you a coupon for future service."
This is a small tonage unit and the actual cost of installing a complete new unit would around $2,500. With the total cost of servicing and fixing this unit at around $1,500, it makes little sense to repair stuff and the warranties are of little value without labor included. After talking with the company that installed this Trane Seer 13 unit in October 2007, I had it repaired by them.
I found that their pricing was taken from some kind of unit pricing system similar to what is used by Auto Collision and Repair shops where each job is assessed a fixed price regardless if it take 2 hrs or 5 hrs. I had another company, Hill Country Refrigeration, do the repairs and was assured that they would charge for the time it actually takes to do the work and that it would be a lot less than I was quoted by Scheiner's Refrigeration dba 72 Degrees. They have yet to send me a bill and the work was done 2 weeks ago. Heck they may have done it all under warranty.
When dealing with any business that is on a unit price system, a 2nd estimate needs to be obtained from a company that charges for actual time spent on the job.
"Member, Thank you for your response. To begin, we did attempt to contact you regarding your inital complaint in writing to our business. I assure you that we have been operating in business for over 25 years and strive for 100% customer satisfaction. Had you returned our calls, you would have had your questions answered. To address your concern regarding the $49 offer. Yes, as you mentioned it had expired, but you agreed to the $72 price to do a complete, thorough examination of your system. During the 50 point check up, it was determined your system needed a part, which included the price of the labor to install. Which was all approved by you prior to installing the part. Secondly, we do present ALL of our customers with what is called Straight Forward Pricing. This pricing includes the cost of the labor (based on industry averages) and the cost of the parts, plus sales tax. This allows the customer to know exactly how much their repairs will cost THAT DAY, regardless if a new technician or a well trained one repairs their unit. This way of pricing is now the industry standard, the days of time and material are gone, which benefits the customers. Also, this allows the office to work more efficiently and keep overhead costs down, as compared to having to invoice customers, which is a result of your not receiving a bill yet from the other company. Unless, they did in fact cheat the system and run the entire cost under warranty. We do not practice this type of unetical business. We aplogize if you were not happy with your experience with 72 Degrees, but we cannot make every customer happy and welcome them to try other companies. In addition, we were honored last year to be named National Service Company of the Year and are very pleased with this accomplishment. We do hope you continue to be pleased with your current ac company, but should you need service after hours, on the weekends, or immediately, please do not hesitate to call us."
"Member, thank you for the positive comments. We pride our business and technicians on being on time and courteous."
"Member, Thank you for the positive comments based on your recent service with 72 Degrees. We strive to be the best in the Hill Country."
"Thank you for you kind words. Our technicians enjoy receiving positive feedback on a job well done. We take pride in always being on time and as you mentioned, calling when running late. Thank you for your business and the great review."
"Thank you for the good report. We always welcome feedback to share with our team members."
"Thanks for the positive response. Happy customers are always the best source of referrals. We appreciate your business."
Licensing
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