The Maids of Ft. Worth
About us
The Maids of Ft. Worth offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.
Services we offer
Capet Cleaning Maintenance, Cleaning Services, Fall Cleaning Services, House Cleaning, Maid Service, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Window Cleaning
Accepted Payment Methods
- CreditCard
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Aneta N.
Aug 2016
unknown
Donna B.
Jun 2012
I told them I was an Angie's List customer and I used the $50 off coupon recently sent in the June Angie's List magazine. With the coupon they ended up charging me $248.37. When I initially called Mart and Ashley both quoted me a much lower price if they had even mentioned anything over $200 I would never have had them come at all. With my coupon I was expecting to pay no more than $100.00. I have a less than 900 sq. ft. house and there were 3 women, and they said it took 2 hours and 40 minutes to clean my house which is ridiculous. I can clean my own home top to bottom in 2 hours and if I was 3 people I could have cleaned it 3 times. They only had to clean one bedroom, two small baths, a kitchen, living, and dining room. In their ad what they advertised I did not receive. When I called to request some of my money back Mart said "no". But he did say "satisfaction guaranteed" and that he would send someone to touch up the areas missed. Wonder how much THAT would cost?? I'm sure there would be another hiddedn fee. I feel totally ripped off!!!!!!
Response from The Maids of Ft. Worth
"All customers that use The Maids for the first time are charged the same hourly rate of $147 + tax for a first time clean for ateam of four people. This customer was informed of this by two separate people at The Maids prior to scheduling service. She was initially informed by Mart Ratliff of the estimated time and costs ($147/hr +tax, for 1.5 to 2.5 hours) and subsequently called back to schedule a clean and spoke with Alicia at that time. Alicia verified with her the estimate and again informed her of the hourly rate and estimated time, at which time the customer scheduled a clean for The Maids to come out and service her home. On the day of the clean, staff was short handed, so only 3 maids went out and the hourly rate was reduced from $147/hr to $110.25/hr. The team completed the clean in 2 hours and 30 minutes and the customer was charged $275.63 + tax for a grand total of $298.37. Once the fifty dollar off coupon was applied, the total was reduced to $248.37. The customer called and stated that she believed that the price was going to be lower and she felt that she should not have to pay as much as was charged. After reviewing the case, Mart Ratliff made the determination that no refund was due and that the customer had been charged properly. Since there were only 3 maids on this particular day, the time spent in the home was longer, but when the reduced hourly rate is taken into consideration, the charge was well within the estimated charge. When speaking with the customer, the customer was upset and stated that she felt that she had not received value for her money. At that time, Mart advised her of the terms of the 100% satisfaction guarantee which states that we would return to correct any issues missed at no charge to the customer. The customer advised at that time that there was nothing for them to come back out and correct, so no one was returned to the home. While it is understandable that this customer was upset by seeing another customer being charged less for a larger home, that misunderstanding is due to the fact that the previous poster is a regular customer and was posting the price for her regular service. If this customer had chosen to sign up for regular service, her pricing for the cleans after the first time would have been approximately half of the posted price on which she based her expectations."
Rhody G.
Aug 2011
I really like them. They are good; they have been really good to me. They do a good job. They come in with a crew and with all their equipment. I do not have to provide anything. They hate spots. Regularly they will do certain things like my window shields, baseboards, fans cleaning and oven. I am very happy with them. I would absolutely use their services again in the future.
Licensing
State Contractor License Requirements
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FAQ
The Maids of Ft. Worth is currently rated 3.7 overall out of 5.
The Maids of Ft. Worth accepts the following forms of payment: CreditCard
No, The Maids of Ft. Worth does not offer free project estimates.
No, The Maids of Ft. Worth does not offer eco-friendly accreditations.
No, The Maids of Ft. Worth does not offer a senior discount.
No, The Maids of Ft. Worth does not offer emergency services.
No, The Maids of Ft. Worth does not offer warranties.