The Cleaning Authority - Fort Worth

I don’t normally post bad reviews but I have never in my life been talked to like I was talked to by the manager of The Cleaning Authority Fort Worth. This company is terribly run. I have been using them for almost a year and had several issues/poor service. When talking to the manager he is incredibly rude, makes snarky comments and generally just treats the customer terrible. I was requesting to try a different crew since I had been unhappy with my current crews work. He just wanted to blame my dogs for their poor lazy service. I did not appreciate the way I was treated and the lack of responsibility he took for the service I received. Steer clear of the cleaning authority if you value being treated with any kind of respect.

They make grand promises of a deep cleaning but dont even get the basics done. They list everything they do on every clean and then list the main focus for that day but they dont actually do them. They also claim that a manager sometimes goes in behind them to check the work. We have a ring doorbell so we see when anyone goes into the house and not once in the over one year we have used them did a manager go behind and check. Well we started having issues with things not getting done, I waited without calling and tried to give them the benefit of the doubt that it was just a one time mistake but it kept happening so I called Jack to talk to him. I mentioned that they kept leaving a white cleaning powder all over the shower and it was not cleaned at all. They also would often miss a whole room or not clean the floor well, or not do the detail cleaning for that day. My concern here was not that they just missed it, it was that it was obvious no one was even giving it a second glance and doing a walk through to make sure the work was done before leaving. SO I just asked if he could make sure that someone is going behind and checking to make sure everything was done. All the cleaners said the next time they came was " make sure you rinse the shower out good". So I gave them a few more times to see if they were going to heed what I asked. This was just a waste of my money. The next few times they didn't even do the basics such as cleaning the toilet or dusting the mantle. I called to let them know I would like to cancel my clean for the week and when Jack asked if I want to reschedule for tomorrow I told him no I am currently looking for another cleaner and mentioned the issues I found with the last clean and his response was " well if you think you can find someone better than Leticia then I think we need to part ways". I told him I really think it would benefit him if he would go in behind them sometime and check because they are not doing as good a job as he thinks they are and he responded with more attitude and telling me to go find someone better and pretty much hung up on me. It was the most unprofessional encounter I have had with someone who is supposed to be a manger. Its like he didn't even care if he keeps business. I just hope my review can help keep someone else from wasting their money and giving it to this con artist.

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They seem to have been really organized. For the most part, they were very thorough about what they were doing, I just noticed some things that they skipped.

Initially went well and Jack was responsive to concerns when there were any. Lately things have gone spiraling downhill..In October of this year, I was robbed twice. The first time was my mom's wedding rings and 50th anniversary band -- both irreplaceable. I actually waited to report them, thinking I had misplaced them, but the next time they cleaned, I lost a diamond necklace and a tennis bracelet that my husband gave me. When I called Jack, he was not very sympathetic and all he really had to say was to call the police. The last straw was this week when they broke one of my Christmas candle holders. Needless to say, I was not happy when I spoke with the supervisor and when I spoke with Jack, but I certainly was not yelling or cursing. The supervisor was somewhat sympathetic, but Jack was rude and completely unprofessional and tried to make me feel bad about calling to complain. He wouldn't answer basic questions and when asked who his supervisor is , he replied "God" I have given this company the benefit of the doubt for the last time. This is a deplorable way to treat a paying, long-time customer. Would never use them again and strongly advise others to look elsewhere.

The owner, Jack Reynolds, inspected my home himself, and set a cleaning price. However, he left a bathroom, two bedrooms and a sunroom off of the list he gave his crew, so it was a struggle with non-English speakers to get the to clean the whole house each time. After the last clean, I sent Jack a detailed list of the specific shelves, floors, etc., from their cleaning list that had not been touched. He replied only that he would go over the list with the crew. I then asked about a re-clean or partial refund (the website offers a re-clean), and he responded with an offer of $25 and added simply, "We are not interested in cleaning your house again." The crew was professional, as far as I could tell, because they mostly did not speak English. I downgraded a bit for punctuality, because a couple of times they arrived hours early when no one was home.

My bathroom countertop is marble, which is very prone to etching. I made a big deal about this when Jack Reynolds, the franchisee, came to my house during the quote process. I told him I have specific products that should be used in my bathroom and that I would provide them and train the maids. He said that would be fine, though they prefer to use their own products. We have very hard water, so their cleaner would not get the spots off our shower glass. So I gave them CLR to use INSIDE THE SHOWER ONLY. But instead they cleaned the shower door and set the can down on the countertop, thus etching it and causing damage due to the chemicals dripping off the spray can. I walked in when the maid was doing this and explained that was incorrect, but seeing has she didn't speak English she probably didn't understand. I was promised at least one English speaker with each team of two, but that was not always the case.

In addition, they pushed the shower door INTO the shower, when it was made to open to the OUTSIDE, which caused the shower door glass to splinter off, the plastic between the tile and glass to get messed up and broken, and lastly to cause a chunk of marble tile to break off where the door went into it. The glass and tile were all cleaned up and the damage was never mentioned to me, as I'm sure they'd hope we wouldn't notice.

I took photos of the damage and texted them to Jack Reynolds. The maid called her English-speaking supervisor to come over, and she also took pictures and sent them to Jack. Though she spoke to the mail in Spanish in front of me and I have no idea what they were talking about. The supervisor got very agitated and said I had NEVER trained them on my bathroom cleaning requirements. I very nicely told her she was wrong, that I told them EACH TIME how to clean it and laid out the products where they should be used. So the first sign of trouble....

I waited a week or so and followed up with the franchisee, Jack Reynolds, who then gave me a call. I have to stop right now and tell you I've been in Customer Service at work for almost 40 yrs and have dealt with a plethora of irate customers and rude folks. This guy takes the cake as being one of the rudest people I've ever spoken to. He out and out called me a liar and said I was "a piece of work", and was just trying to get money out of them. I have had only 2 housekeepers in 14 yrs before hiring The Cleaning Authority, so I'm not exactly hard to please. I just don't want damage done to materials I've spent a lot of money on, have someone scream at me on the phone, interrupting me at all times, then hanging up on me. And don't think you'll get any help from anyone at Corporate HQ. There's no phone number listed, and when I finally found someone to talk to they promised the CEO's assistant would contact me. Of course that has not happened. If you do ANYTHINH online it goes directly to the franchisee, so you basically have absolutely no recourse other than small claims court if you choose to do so.

By all means steer clear of this company. They will promise you the moon and then verbally abuse you if you complain about anything. Please see other reviews on Yelp and Google - I blame myself for not looking at them before hiring them. Jack Reynolds may have an anger management issue as he has verbally abused others as well from what I've read .  

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I liked that they left a letter detailing what they worked on during this visit. And things were clean, that is the main thing. I've had no issues with them.

Jack Reynolds explained to me fairly well how things will go and has called me the day prior for the expected arrival time, which was adhered to. There is a roving supervisor that arrives while the ladies clean and checks their performance and then leaves. I doubt the supervisor will continue to show up after she feels the ladies are doing the job on this particular home satisfactorily. Oh, I should mention that I am at home most of the time; I think that this service works best for homeowners that can have a few hours every two weeks at home, that would be a question for Jack for day workers. Note that the cleaning folks would most likely be green-carded Hispanics because I asked that question to ensure there wouldn't be undocumented workers involved. Consequently I did have one tiny instance of a language barrier. That is I had to correct one worker's use of a disinfectant as a cleaning agent-small issue. Overall I am happy to be a client and The Cleaning Authority is a more affordable alternative to some of the "Maid" franchises that I checked out a few years back.

They show when and they do a good job.

Terrible.  They were afraid of my dogs so I always had to be there when they cleaned.  At one time I had a standing appointment for cleaning at 8 in the morning on Fridays.  The owners do the scheduling and had no qualms about randomly putting someone else ahead of me on Fridays and worse, they never let me know.  I would just end up sitting there on Friday waiting for them to show and would finally call the office only to be told they had to change the schedule at the last minute to cover a request from another customer.  Becaase of their fear of the dogs I arranged my entire week so I could be there when they came to clean so on the days they didn't show I'd just be sitting there for no reason.  Or else I'd have to spend the entire day at home so I could be there when they finally got around to showing up.  It became as time consuming waiting for them show as it would have been had I just did it myself.  I used the Mansfield office.

I am really pleased with their services. I have never had any problems with them, and I have had them for almost a year.

They are very thorough and when they clean the house it smells clean when I come in.  I don’t have to tell them every time what to do. I can be comfortable going off and I know when I come back it would be done.  I pay $100 every two weeks and I have a four bedroom house.  I think they are reasonable but not cheap. 

They are very professional and as thorough as they can be give how much time they have. They are very open to suggestions and criticism. They are very concerned about maintaining high quality. Almost every week they send a supervisor to come check the quality of the work.

I think they do a pretty good job. They are detailed and have to follow a company check list. Sometimes they don't show up quite at the time assigned but when they come, they do a good job.

I have given this company several chances to redeem themselves. They continually need reminded of what needs done. The last straw was when my husband asked what they cleaned the shower door with. Her response was that it looked cleaned and didn't need cleaned. We were recently updated that they are given a certain about of time to clean a home. Two people are to have a home clean in one hour an eleven minutes.

Jack Reynolds - independent owner could not keep his employees for whatever reason. I requested same crew and I was given someone different every other month. We are no longer using his service because an expensive watch went missing. I supplied Jack with a police report and he was supposed to file with his insurance. He said he couldn't take my word and would have the employee take a polygraph test. After several attempts and requests for a call back with no response from Jack, I called the HQ office and asked that someone call me to discuss. Jack called me shortly after that call and informed me that he was not going to file because he didn't believe me. I asked about the results of the polygraph and he said the employee quit and no polygraph was take. I told him she quit because she would fail the test and I wanted him to replace the watch. He said he would not and hung up on me.

SLOW, LAZY TEAM, BAD JOB, SKIPPED MANY AREAS, DID NOT CLEAN WELL WHAT WAS TOUCHED, DID NOT WASH THE FLOORS UNDER THE FURNITURE, ETC. THEY CALLED IT "INITIAL CLEANING" A MORE EXPENSIVE AND THOROUGH JOB. THE HOUSE DID NOT LOOK CLEAN AT ALL. THE SUPERVISOR HAD TO COME, SPEND SEVERAL HOURS AND HAVE THEIR JOB RE-DONE! FOR THIS KIND OF JOB THEIR PRICE SEEMS RIDICULOUS!

FRIENDLY, RELIABLE STAFF. FULL HOUSE CLEANING SERVICES, BUT THEY DON'T MOVE AND CLEAN BEHIND BIG FURNITURE.