SMITH'S LAWNAGE INCENTIVES

"Thank you [Member Name Removed] for your honesty.Relationships work when both parties are good people.Trust and respect is truly missing at times in todays culture.We are blessed to acquire great relationships.They still work today, but only when both are good people.We sincerely appreciate all opportunities given, and do continue to do the right thing.A pleasure, thank you for truth."

"Thank you [Member Name Removed] ! Its always a pleasure doing Business with down to earth, honest people.Its customers like you guys that keep us honest hard working guys like us happy.We are here as you say to do good and we do that. We are blessed to have customers like you that express the truth and are raised right by parents and peers.With customers like you, we will continue to rise above those that are hurtful and untruthful.Life has its ups and downs, but with great customers, it keeps love flowing.Bless you guys, thank you kindly for the review!"

"This past customer was indeed asked to sign and pay up front.Those who know me , know Im very fair and can count on me. Ever so often, you inherit a customer as such. Upon her at her very scheduled time upon signing, she had intentionally invited me in her home and sat on the couch, while she wore very loose clothing,ETC. I was not impressed, front that get go.She not only called 3 times for yes what she called routine care was simply her staging her messes for us to pick up, as I told her we were not at her beckoning call.Many more times she texted in the middle of the night, disturbing my family.She informed me she would call at any time even if normal hours were 8-5.It gets old when she does this and asked why we don't pick up her messes.Angry I do not get, frustrated on being called names, we suck cause we don't pick up her messes, which is not in contract, and mother natures falling leafs in November is sad.By not obeying her and going way beyond business duties is not chauvinistic nor demeaning.If you looked at text she has sent,Hmm.Shrubs were always trimmed to spec, lawn never uneven .I won't ,I can't apologize for breaking her gate, like it had been cut with a saw?We all know we as landscapers don't go that extra mile to cut a 1 minute backyard, etc.Come On! Breaking 3 lights,pots,ext,Come On! Telling her she is Stupid,come on! Telling her she could cause death to a child ,Come On.She has built this up beyond.Why would I tell her about a women without a husband..?I really don't care , but realize why she probably don't have one now.If you have a dog, you, pick up all your dog waste, nasty.Date in question. We serviced 11-19-19 from 1030am to 1115am.This yard was near perfect, Even before servicing.This lady own Mother came and went into backyard and unlocked the gate, which she seen the yard was near leaf free then.In 12 hours time, leafs fell. Its November,Its what it does!.Maybe her own Mother can give us a character witness for the home owner!"

"In our defense, Mrs and Mr [Member Name Removed] has had 6 lawn companies in 3 years. In regards to the trust company in charge, they have knowledge from outside sources that this property has never looked better. Mrs [Member Name Removed] and [Member Name Removed] are very nice people andThe vast knowledge and competence of our company was overwhelming for them in their defense. They are used to the so called lawn care people who operate out of the trunk of there car.We are certified in over 20 topics , licensed,and have been in business for 29 years so with that said, it really takes a lot to be perfect,which we are not. They did terminate early due to the fact we would not give free additional services,out of contract and agreement. We wish them well with there unlicensed new weed control company."

"The Woerlys are a very good customer. They know they can call me at any time and I will respond. Customers like them make our jobs in the trenches a little easier. We met by just being a good samaritan and doing the right thing, and we both have been better since that day. Thank you Woerlys!"

"In our defenses, we both know there was no anger here. We who work outside do have to abide with mother nature, wether the [Removed Member Name] of the world like it or not.This is why on our agreements we print in layman terms that is weather permitted. Yes, we don't want to look foolish mowing if its pouring rain.We did not have a big job and skip services here, thats not what we do.We also in print provide days not showing up if its a holiday that just maybe all could enjoy.If we were this inconsistent over a few months then we shouldn't had gone that long. I have never dealt with [Member Name Removed] , don't know who you are. Dealing with [Removed Member Name] though,who then worked for St. Judes Hospitals, was good. I also let him know Ihave donated thousands to The St Judes Cancer Research as well."

"Wow, in our defense we verbally agreed on the trimming of the out of control red tip photenias, which I only charged $70 and previously you paid $85.The property was in denial .We explained our rate and an estimated time frame and cost, and was in that range. [Member Name Removed] wanted us to use her mower and all her stocked up insecticides and fertilizers. We walked the common property and horse pasture a bit and agreed on exactly would would transpire. I think [Member Name Removed] you wanted a professional job at a live in gardener rate. Then not took forever to get paid after a couple of inquiries for payment, yes, I become a bill collector.In all, [Member Name Removed] was very excited about where the place was and how well it looked after services.Mainly,being paid was the issue here."