We are driven by a simple but powerful vision: to revolutionize the landscaping and lawn care industry. Purple Care has been committed to enhancing the biodiversity of our community since 1993. With a deep understanding of the local environment and a passion for creating stunning landscapes, regenerative lawn treatments, tree services and pest control, we take pride in providing high-quality services to our clients. Our team of experts works diligently to ensure that every project we undertake meets the highest standards of excellence. We take a holistic, sustainable approach that delivers vibrant transformations to even the most neglected properties. We specialize in horticulture, plant sciences and agronomics to ensure that our clients receive the highest quality results while utilizing sustainable solutions. Purple Care is equipped with technologies and resources tailored to meet the unique needs of both residential and commercial properties in the DFW area. We don’t just promise great service, we deliver lasting results.
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
9% | ||
3% | ||
3% | ||
7% |
"Seller Beware. If you want a client who has a beautiful lawn but still complains all the time…. this is your guy. He claims he has “video” but he won’t send any to us. No worries, we back up our statements and you can check out the before and after pictures we have of his lawn on our google page. We track all our complaints, and he has literally complained after most of our stops and yet his lawn looks amazing. If you want to do your job well and then have a customer complain about how fast you walk…again, this is your guy. Not sure why someone would stay with a company for two years if they were doing a bad job…..oh yes, that’s right, some people are happiest when they complain….sad but true."
"We regret to hear that you are unhappy and feel this way. We do want to confirm that our service agreements are not a scam. They are straight forward and very descriptive. Because it is an agreement between two parties for service, we send you a purchase confirmation and copy of your service agreement when you sign up. This agreement has a chart that displays the months that services are performed and the price of each service. We review this with you and state the terms of service for receiving an initial discount. "When you receive your first service at a discounted price and cancel before your 3rd service, you will be charged the full initial service price listed on your agreement." This is a term to ensure that we are not being taken advantage of and the same for you. You signed this documentation in agreement with prices and terms. We do appreciate your feedback. However, we feel that this is more of a financial concern for you since you mentioned that you are happy with the actual service. If you have any issues with the services being performed, please let us know and we are more than happy to assist you."
"Glad the Stickers are gone! We truly appreciate the A review."
"We are very happy you love your lawn and your house is pest free. Many thanks for the A review."
"Thanks for the kind words and thank for the loyalty. We appreciate your feedback and you business."
"Thanks for the kind words and the review. We are glad we made your renter happy!"
"As he states we have done a good job and he has been happy with our service for a couple of years. You would think this would be an excellent way to build trust as his lawn looks good and to date, he has never (not once) made a complaint of any kind. Why not trust us now with a perfect service record over a couple of years? Why our technician would leave a "leave behind" and not treat the lawn is absurd. There are even notes in our system that the technician wrote that he could only write if he was in the yard. Our technicians know we will do retreats if needed and it is more work for them to drive all the way back and do it again, so they do their best to do it correctly the first time. We have tested 10 different doorbell cameras, thanks to some of our great clients and guess what.... they sometimes fail or don't pick up everything. The proof is in the pudding as they say... if the lawn looks good, we must be doing something to it. It's sad this customer believed a $40 piece of equipment over a human being who has gone flawless for the past few years on this property."
"Thanks for taking the time to let us know. We appreciate your business and your trust!"
"We appreciate the kind words. We look forward to working with you again."
"Our customer service department has not changed since this client signed up for services. What did change was her sales rep, who left at the beginning of the year on good terms. This client is trying to manipulate her way to receive free services. We installed a section of fence this past April and the client had no complaints or concerns with this work. In June there was a bad storm that rolled through the area and many fences, trees, and roofs in the neighborhood had received storm damage. Damage was done to the fence that was installed in April. Client called in and asked for us to come out and repair the damage. We gave her a bid for repair and she had also asked for a bid to remodel the back yard around her pool to include stonework and bringing in additional soil. She got upset because the storm damage was not "warranted". She threatened us stating that she was going to leave this review if we did not do the work for free. We do not negotiate with threats, we were okay with no longer doing business with this client."
"Thanks for taking the time to give us a review. We appreciate the kind words!"
"This is simple logic. Why anyone with a reasonable amount of common sense would walk into McDonalds restaurant, order a 12 ounce Filet mignon and then get mad when they say "I'm sorry sir we don't offer that", is beyond me. This individual called (we have the entire phone call recorded) and asked for biweekly mowing, we politely told him we do not do biweekly mowing only and he then ordered weekly service. We made a business decision to not mow biweekly only years ago. We start and end each season biweekly and them mow weekly during the growing season. He then agrees to our mowing schedule and calls in and is less than honest to our receptionist and says he ordered biweekly mowing only, even though we don't offer that. We offered to either keep him on our schedule or cancel services so he could find another company. He then took the time to write this review. There are hundreds of lawn care companies in DFW, why not just call the next company on the list that is happy to accommodate your request. Some people just love to complain....as a man I would be embarrassed to write this review."
"What is great about this review is we really don't have to respond as anyone who reads this will quickly come to the conclusion that this person lacks decency, kindness and the aptitude to understand any kind of work you perform on her property. Trying to rationalize with someone who is immediately belligerent , has no clue how to perform the work and verbally ugly is impossible. Seller beware on this one."
"We love seeing repeat customers. Thanks for all the kind words and thanks for your loyalty."
"Who doesn't love repeat customers. Thanks for having the continued faith in our services and the kind review."
"Thank you very much for taking the time to leave us a review. We appreciate the kind words and we look forward to working with you again."
"WOW!! We love this review. Thanks for the kind words and we really appreciate you spelling out what you liked about the service. As they say......the details make the difference."
"Thank you very much for the kind review. We appreciate your business and we hope we can have the privilege to work for you again in the future."
"Thanks for taking the time to leave us a review and let us know how we did. We appreciate your time and your business!"
"Thanks for the kind words. We appreciate you taking the time to leave us a review."
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