Megabytes PC Repair

Took my HDD in for a data recovery. I have a hard time reconciling the positive reviews with my experience. Are we talking about the same place? Are these family friends giving positive reviews to help build repoire? Pros: They apparently tried hence the 2 stars Neutral: Unsuccessful but sometime that is outside of ones realm of control. Cons: +Main complaint is the lack of professionalism. 1)Three different occasions they did not adhere to their store hours. On one occasion, on the phone earlier that day, I said I was going to pick up the unit after work. They closed an hourly early. They didn't even let me know. My dialogue with Debbie the next day was as follows.. Me: You closed early yesterday. Debbie: Yep Me: I called earlier and said I was going to come in after work. No one told me. Debbie: Me: It was actually an inconvenience Debbie: Is that it? On another occasion she told me that my data had been retrieved and they just needed to transfer it to an external drive. I could come by the next morning at 10am. Next day at 10 am. They were not open. I came by later only to discover they had not actually checked the recovered data. None of it was readable. +Generally felt the need to walk on egg shells. Received atitude when asking general questions. + I was still charged $30 even though they recovered ZERO data. Most places will only charge if they recover something. Granted they did spend time trying but that is the nature of the business and their competition. My recommendation is to choose any of their 100 competitors. They are clearly not interested in retaining existing or making new customers. Another place might actually be able to recover your data too! If not, they wont charge you. I am not sure who was more welcoming, the staff or the barking chihuahua when you come in the store (true story). However, if you are looking an experience reminiscent of a conversation with a middle school teenager...or if standing by the quality of ones work is not important to you, then I can recommend Megabytes