Lowe's Home Improvement

My wife likes it. They are not cheap, but i do not think any of them are cheap. Quality is great. It took a long time to schedule it and then we were out of town when they wanted to schedule it so they gave us a month later so that was not smooth. Very professional. Lowes does not install, they hire a contractor. It was $35 to measure and then they called and said we were refunding the $35 and if you really want us to measure we will charge your card $1200 and then we will refund it. I thought it was stinky doing it that way.

unknown

Everything they did was wonderful.  They took their time and made sure the door was installed correctly.  For up to one year, they will come out and make any adjustments if the door settles or the house settles at no cost.

I went to Lowe's to shop for travertine. I found some that matched my bathroom's tile and placed an order to have someone come over a measure the closet for an estimate. The clerk said they would call me within 48 hours to set up an appointment to come to my house. No one called. I called Lowe's and left a message and someone called me back the next day.
A week later a man came over and took the measurements. He told me that Lowe's would call me back with the cost. No one called. I called them a couple days later and they called me back. An appointment was set up for installation.
I did not know it at the time but, Lowe's hires outside tile companies to install tile. The 2 men arrived 1 1/2 hrs. late. They did not have enough drop clothes. Grout and plaster were throughout bedroom, living room and hallway.
The grout bucket was emptied in my landscaping. The 2 workers left once the tile was laid. The job was not competed. I signed their work sheet stating that.
The day before the job I thought that I had emptied the closet and valuables from any drawers. When I was putting the clothes and other items back in the closet, I realized that a bag of jewelry worth several thousand was missing.
I called the police and submitted a report. The investigating officer told me that the 2 installers, Johnny & Jose, were being investigated for a robbery of a hose in Forney.
I called the store that I had purchased the tile - Lowe's. Their manager said that they could not talk to me. I called the tile company. They told me that Lowe's had asked them not to talk to me. I called Lowe's customer service number on the web. They told me that they would take my report but, I would not hear back from them...

Ended up making buy decision with mobile apps; no store wi-fi for customer use.

I use them frequently. I use them because of price.

Everything was on time. For my needs, the price was best that I found. The survey guy was on time. The estimate was accurate The installation was done on time and correctly. It looks very nice. Especially for low grade carpet. You get what you pay for. The service is great!

They were fine. They did what they said in the time frame that they said they would do it.

They did a real nice job. They laid it perfect and it looks real nice. They worked quickly and cleaned up real good when they were finished. The crew represented the company well and was very professional. I was happy that they disposed of the old carpet because it would have been difficult for me to do. I didn't even have to worry about it. They were polite when we went and picked out the carpet. They were very helpful throughout the entire process.

OVERALL EXPERIENCE WAS GOOD BUT I WAS A LITTLE UPSET THAT WHEN THE GENTLEMEN DELIVERING THE REFRIGERATOR GOT THERE, THEY WOULD NOT HOOK UP THE WATER LINES WITH THE ONES WE HAD. I THINK THAT IF THEY NEEDED SPECIFIC LINES THEY SHOULD TELL THE CUSTOMERS SO THEY COULD HAVE THEM READY FOR WHEN THE APPLIANCE GOT THERE.

OVERALL EXPERIENCE WAS SATISFIED BUT NOT EXCEPTIONAL. HAD TROUBLE WITH THE INSTALLERS FIXING CRACKS IN TILE AND MATCHING THE GROUT COLOR TO WHAT I HAD PICKED. LOWE'S WAS CONTACTED REGARDING TROUBLES, I DIDN'T FEEL LIKE THEY WERE VERY SUPPORTIVE OF ME, THEIR CUSTOMER.

INSTALLERS DID A WONDERFUL JOB AND I LOVE MY NEW CARPET. EMPLOYEES AT LOWE'S WERE VERY KNOWLEDGEABLE ABOUT THE PRODUCT AND I FELT LIKE THEY HELPED ME TO MAKE A MORE INFORMED DECISION.

CARPET INSTALLATION WENT FINE. TILE INSTALLATION HAD SOME PROBLEMS WITH COLOR OF GROUT AND SOME TILES CRACKED. THEY CAME BACK AND FIXED PROBLEMS. I WAS VERY PLEASED.

WE HAVE NEVER HAD A BAD EXPERIENCE WITH THEM. THEY WERE PROFESSIONAL.

THE PRICE WAS VERY COMPETITIVE, VERY PROFESSIONAL, ARRIVED AT AGREED TIME AND COMPLETED INSTALLATION, AND CLEANED-UP VERY QUICKLY. THEY TESTED THE OPENER AND EXPLAINED HOW IT WORKED.

THE SALESMAN WORKED WITH US AS WE COMPARED PRICES AND MODELS AT OTHER STORES. IT WAS DELIVERED AND INSTALLED PROMPTLY. THE SALES PEOPLE WERE NOT PUSHY AND GAVE US OUR SPACE AS WE LOOKED AROUND AT THE DIFFERENT MODELS.

SALESMAN WAS POLITE DID A GOOD JOB.

THEY WERE VERY POLITE AND WERE ALSO, HELPFUL AND COURTEOUS.