LONESTAR STAINED CONCRETE

***DO NOT HIRE*** If I could rate any lower than this I would have. VERY unprofessional. The job was completed prior to us moving in. Everything looked great until about 3-4 months in the shop floors started to bubble and black spots started appearing. They had to completely sand down and re-do that section. When they did this, they did not cover any of our furniture or tape anything off. Our expensive furniture and mounts were COVERED in sand and dust. There were moisture bubbles throughout the entire floor still and black patches are still there. Not to mention the foot print that is in the entry door engraved into the floor. Our garage floor epoxy was chipping (not even a year later. We’ve called to talk to brad (owner) several times during this entire process. He never came out to deal with the issue. When more spots started coming up, i decided to call brad myself because my husband was over dealing with him and getting nowhere. I called him and let him know it was getting worse. He said he would send a guy out. Never came. Weeks went by. Still nothing. I reached out again but called him this time and asked when he was coming out. HE HUNG UP ON ME! So, I called our builder, Infuriated that he would be so unprofessional when we paid him so much money for this big job to look as bad as it does. Our garage floors are peeling/chipping up. It looks like the gloss coat wasn’t applied correctly. It’s very uneven and looks awful. After a week, he finally texted me to apologize making excuses as to why he did that. And sent a Sherwin Williams specialist out to determine the issue. The specialist told me and my husband that it was an application issue. I followed up with brad and I still have yet to hear from him or have anything done to fix my floors. It’s been 3 weeks. Finally this morning I texted him and said don’t worry about it - we will hire a different company and I will let everyone I know not to use you for anything.

If I could leave less than 1 star I would. I cannot say enough about the unprofessionalism of this company, specifically it's owner. We hired this company to redo our floors, while doing the floors they ruined the bottom or their custom kitchen cabinets and 2 new appliances in the process. The owner sent someone out to "patch" the cabinets which did not fix the issue but refused to help with the damage done to appliances. More than that though their floors started showing huge white spots within 3 months of installation. Over the last year their floors have began to look so bad due to these massive white water spots (that are untreatable) that they are going to have to completely redo them. The owner refuses to return calls along with all other associates within the company. They took over $11k for this job and left the job looking worse than when they started. DO NOT USE THIS COMPANY!

Continued from previous (see above)............

The first day of their work they cleaned off the wall and prepped the wall.  When I got home that night I noticed the flowerbed was not cleaned out.  I called Gene and asked why and told me that they were not finished yet and it would come later, I accepted that.  He was irritated that I called him.  A few days later I was speaking with Brad, the owner, and he told me that cleaning out the flower bed was not part of the bid.  I was shocked and we argued about it and it went nowhere because Brad is ?ALWAYS RIGHT?.  In the end, they never cleaned out the flower bed and left colored texture from the wall everywhere.  Part of the roots were left going up the wall at the base.  I am not even sure the rock that will be put there will cover the part of the wall they refused to texture.  Again, this being part of the job they finished with. 
 
Another issue is an expansion joint at the last 6 feet of the wall.  They were supposed to put some kind of caulking or other material in there to make it look better and blend in with the wall.  I talked to all of them about this even their workers.  The day before this posting, just after the wall was finished (in their minds), I spoke with Gene about it and he was telling me about how he was checking around for some kind of a machine that it was going to take to do this.  After I talked with another contractor about what needed to happen he said what Gene was telling me was total nonsense.  There is no machine needed to fix the expansion joint and he proceeded to tell me how it should be fixed.  Just another futile conversation with Gene that was a waste of time with him trying to insult me and take advantage. 

The other thing that really was unbelievable was the prepping of the wall.  When the wall was poured (approx.:  12 inches in depth and 70 feet long and 10 feet high) there were some sort of little holes (not all the way through) about a half inch in depth that I guess was part of the forms.  When I came home that Monday night after the first day of their work on this job I noticed all the holes had been filled in and smoothed over.  I thought they had done a great job and assumed this was part of the ?prep? Brad had talked about.  As the job progressed and in the end,  the holes became visible just like before they started.  In looking at the holes closer they had put foam tubing wadded up into a ball and stuck in the holes and then patched over it with some kind of material.  The material they used must have been as thin as paper and not strong at all because it deteriorated over the course of 2 weeks.  They made no attempt at trying to fix that.  They should have used concrete to patch those holes yet they didn?t and now along with the design on the wall I have a bunch of holes here and there with the foam tubing half-way coming out.  Besides this being unsightly it will also create a long-term issue with rust streaming down the wall because of the  metal inside some of the holes.

The final issue I have with them was that there were a few areas on the wall that looked like they had been patched after the wall was finished and the sealer put on.  They do stand out and are a different color than the rest of the wall.  They had nothing to say about that either.

Every conversation I had with Brad and Gene was all just a big smoke bomb in the end.  I thought I was dealing with credible, up-front and honest people that had integrity and that was not the case.  Every conversation I had with Brad always ended up with Brad dominating the conversation not knowing when to be quiet and he was ?ALWAYS? right.  He does not know the meaning of ?shut-up?.  Every conversation I had with Gene was him just placating and pacifying me.  Nothing he ever said was credible.  He is too busy kissing up to Brad to be credible.    Brad always ran rough shod over everyone.

Beware if you use this company.  They do not do what they say they will do and blowing smoke is as natural as breathing for them.  General descriptions are included in the contract deliberately to give them wiggle room on the scope (or not) of their work.  Brad was always very quick to say ?that?s not in the contract?.  It didn?t matter what or how many conversations we had about aspects of the job he always chose to do what he wanted.  Because the contract was general in nature and did not included very, very specific details he  gets to screw people over whenever he sees fit.  It happened to me. Brad was also very good at telling me one thing and telling his workers something else.

When I spoke to Gene and Brad at my house after the job was completed, I wanted to point out what had not been done; all they had were excuses and they weren?t fixing ANYTHING and they wanted the remainder of the payment in full.

I called Brad later for one more shot at him doing the right thing.  I had checked around for someone to clean out the flower bed and fix the expansion joint.  After 15 minutes of arguing with him he agreed to adjust the final invoice payment $200.00 for the flower bed but was not going to pay for the expansion joint.

I hope this is over?this project was nothing but a pain.

With Lonestar Stained Concrete everything went very quickly. It took 1 day for the removal of the carpet and grinding. The next day they were overlaying and stamping my floor. A couple of days later the floor was sealed and they were done. This completely changed the whole look of my living room. No more carpet for me!!!

Lonestar was recommended to us by our landscaping company. Lonestar assigned us a service representative to work with us (and our landscaper) and the project started out well. We had discussed with the rep that since our children were bigger, we were going to retire the baby fence we had put around the pool. We were adding an outdoor kitchen and the custom fence would no longer work in the space anyway. Unfortunately, the workmen didn't receive that message and they placed 26 holes in the concrete for the fence. Before we were able to step onto the pool deck to inspect the work, while the concrete was still wet, Lonestar insisted that we pay the remainder of their fee. From the window, everything looked good, so we paid them. Two days later we realized what had happend, so we called to tell our rep at Lonestar. He was very nice about it and apologized. He said that they made special plastic plugs that we could place into the holes, and that it would be "almost" invisible. We told him that we would be willing to give it a try and to go ahead and order them. After three weeks of not hearing anything I called Lonestar, asked for our rep, and was told that he was no longer with the company. I asked about our plugs, no one knew anything about them; nor, had anyone heard about any such things existing. So, I retold the story and was told that someone would get back to me to fix the deck. Twenty-six phone calls, 13 months, and several different Lonestar representatives later, they begrudgingly sent out a crew and poured concrete (half full) into 25 of the 26 holes. The following week they were supposed to come out and fill the remainder of the holes with colored concrete - and, fill the one hole that was overlooked. It is now seven months later and I still have half filled holes around my pool deck. Futhermore, I was told that no one there would be able to help me any longer. I had to deal directly with Mr. Walker, the owner. Funny thing, I have left several messages for Mr. Walker, and he has never returned any of my phone calls! I have wasted countless hours going back and forth with this company to fix this minor issue for which they are responsible. I have begged and pleaded with them for a year and a half and gotten nowhere. So, now I am left with having to hire another company and pay to have my deck repaired. Lonestar is the most unprofessional and unethical company I have ever had the misfortune of dealing with. There are lots of companies that pour concrete, do yourself a favor, find one that will stand behind their work! Note: Just for grins, prior to our outdoor kitchen being installed, we tried putting up our custom baby fence. The holes were not drilled in the right places leaving the $1200 fence completely useless had we wanted to use it!

My colored and stamped concrete driveway had not been power-washed or resealed since it was originally installed 10 years ago. James, the customer service rep, showed up when he said he would and I had an estimate the next day. The cost was higher than I thought it would be but I spoke to someone who had had this done and he said the cost per foot was really very reasonable. The crew showed up on the day and time arranged and stayed until the job was finished. They were professional and cleaned up the site when they were finished. James called to make sure everything was done to my satisfaction and showed up the next day to check the job. The driveway looks like new. I would highly recommend this company.

Project was scheduled a couple of times but was delayed due to their work load and weather. Once the project was started an unexpected rainstorm came up and affected the stamping. They repaired it as best they could and I was satisfied with the result.