Hubbard Flooring

Hubbard was fast and very reasonably priced

Joseph and Jose were great! Very professional, friendly, and responsive. Very fair with pricing. Good, fast work, and I trusted them in my home alone. I would highly recommend them and would definitely use them again.

Fantastic results. Floor looks great. Installers took care with the install and all the related details including cleanup. Hubbard Flooring and Home a la Cart were both courteous, accommodating, and simply great to work with. Kevin their job foreman was fantastic as well. I would highly recommend this company.

Wonderful, they committed and delivered great service. I would use again and also recommend.

The company did a phenomenal job. The workers were very dutiful and efficient. I don't know of anything, putting down flooring means every stitch of everything in the house has to be moved in order to put, they have to take out the carpet and put down hardwood floor, major situation, they put down about 900 square feet of flooring and took out the carpeting and moved every stitch of the furniture without any problems and moved it back and did the whole job in a day and a half which I found it amazing. It has been done right because the flooring is still down and doing fine.

unknown

He did an amazing job. Showed up on time and finished on time. The floors look great.

I was very pleased with price and the speed the job was done. The floors were installed and look great throughout our entire home. Jerry's crew had to replace all of our base boards unexpectedly and fix the removal of glue left behind by a previous contractor that did horrible work and he did it quickly without charging me an arm and a leg. He was straight forward with me form start to finish with no hidden fees, etc. I will def use him again.

Install was fine. Quality of work was good. Guys did not clean up after job was completed.
I had to call them back out . They came next day and finished cleaning up. Overall great job and floors look great!

It went well.

In summary, if you are looking for a craftsman-like, quality installation the first go-round, you might consider looking elsewhere for a contractor.  At this point, I wouldn?t recommend Hubbard Flooring to install a floor in an outhouse.
 
Now the details:
The following summary is supported by photos that can be accessed on YouTube by entering the following search statement  (without the quote marks) ?Hubbard Flooring Post Installation Photos".  The photos are only a partial group of the photos and videos that were taken to document the Hubbard Flooring installation on August 12 & 13, 2013 at my home.
 
The Hubbard crew was headed by Donnie Clem.  After the installation, the homeowners spent over 20 hours cleaning the floor to try to remove marks and footprints left by the installation crew.  This effort was an ?on hands and knees? project that we had not expected to have to perform.  To this date, not all marks have been removed and another concentrated 10 hours of cleaning has taken place.
 
To keep dust under control, as requested by the installation crew, the homeowner provided plastic sheeting and, as agreed, the installation crew taped the sheeting on the walls to reduce the spread of dust into rooms not involved in the flooring project.  Unfortunately, the crew repeatedly let the sheeting fall and proceeded to work resulting in dust being driven into nearly every area of the residence.  Had the crew paid attention to the sheeting, much of the dust could have been more locally controlled and the clean-up of dust in rooms not involved in the project would not have been necessary.
 
At times the installation crew, using an aluminum A-frame ladder borrowed from the homeowner,  marked walls when they leaned the ladder against the walls rather than opening it up as an A-frame ladder should be (and therefore never touch the walls).  The homeowner had to touch up all such marks following installation.
 
During the estimating and planning portion of the project, the homeowner was given the option of having the crew either remove existing baseboards or installing new baseboards (at an additional cost).  The Hubbard Flooring rep, Donnie Clem, recommended removing the existing baseboards since it was easier and they had experience removing and re-installing baseboards without problems.  Considering the damage done to the baseboards and the improper re-installation, it would have been better to have installed new baseboards.  Installing new baseboards would have avoided the splitting that occurred during the removal and re-installation process.  Installing new baseboards would have involved less effort than the significant amount of homeowner repair work required to repair the re-installed baseboards.
 
When the T-Moldings were to be installed, the Hubbard crew had to use approximately 400 pounds of exercise equipment weights, borrowed from the homeowner, to hold the moldings down as the glue cured.  They had no equipment to do this?.I have no idea what would have been done had I not had the weights.  In the end, this was to no avail since the wrong glue and gluing method was used and the T-Moldings came right up, even after a couple of days of sitting with the weights in place. 
 
In addition to the terrible re-installation of the baseboards, the homeowner clean-up required, the marks on the floor, and the incorrect installation of the T-Moldings, over 30 areas on the floors were found to be hollow beneath the new flooring after the installation was completed.  The floor had been leveled before any hardwood was laid but, nonetheless, over 30 areas were found where glue had not adhered to the floor and the hardwood. 
 
On August 17, 2013, a call was made to Jerry Hubbard to describe the problems and to request his personal review.
 
On August 19, 2013, Jerry Hubbard visited the residence to review the issues.  After initially making, or trying to make, excuses that voids in the flooring were normal and trying to adjust the baseboards might worsen the situation, he finally agreed to have the crew come back to make repairs and adjustments.  That was the one and only time Mr. Hubbard visited the residence.  From a customer?s viewpoint, the attempts to have me, the homeowner, accept the results of the initial installation were insulting.  I have significant experience in remodeling projects and the explanations provided were inaccurate and condescending?meant only to convince me to let the deficiencies pass.  Arrangements were finally made to have the crew return on August 26, 2013 to make repairs.
 
When the installation crew returned on August 26, 2013 to remedy the multiple problems, they drilled approximately 30 holes into the flooring to ?flood? the area beneath the flooring with additional glue to fill the voids left during the first installation.  As we pointed out the void areas, the reception we received made us feel that WE were ?at fault? for finding these hollow areas.  Beyond the holes, two sections of flooring had to be completely cut out to replace the originally installed flooring due to no adhesion to the concrete floor and due to an installation error on Donnie Clem?s part.  After being removed, the flooring sections were replaced-----then one of the areas had to be cut out again and replaced a second time the same day.
 
Several sections of T-Molding had to be completely removed due to both the incorrect glue and the incorrect gluing technique which was originally used.  With the exception of the T-Molding used where the dining room and entrance hallway meet, all T-Molding intersections were ?one piece? and straight.  A total of 5 such intersections were involved.  The dining room/entrance hallway T-Moldings also required compound miter corners since there was an elevation change between the wood flooring and the entranceway tile with the flooring being about 1/8-3/16? higher.  It was apparent to me that the installation crew had cut the miter corners as if there was no elevation difference; therefore, when the moldings were installed where the elevation difference existed, the joints ?opened up? resulting in a gap in the joint that was very visible.  It was later determined that the crew did not know how to make compound miter cuts.  At the time of the initial installation, the crew observed that the fit was not correct but installed the moldings anyway. 
 
Having figured out the problem with the moldings? poor fitment and knowing that the moldings would have to be re-installed, prior to the crew?s arrival on 8/16 the homeowner constructed two compound miter ?jigs? for the installation crew?s radial saw so the installation crew could properly cut the joints making adjustment for the height differences.  The homeowner had to instruct the crew on how to make such adjustments?.it was at this point that they acknowledged that they did not know how to make compound miter cuts.  Following the homeowner?s instructions, proper joints were produced and no gaps in the joints occurred.
 
All in all, the job was not done in a craftsman-like manner.  The homeowner?s property was not respected and the techniques and contractor supplied materials were sub-standard.  Poor workmanship on the contractor?s part caused the homeowner many hours to repair damages that were caused.   I would certainly not recommend this contractor.

Jerry was great.  He showed up on time, measured and gave a bid in writing.  He was very professional and knowledgeable.  He got our project done earlier than expected, which was great because we really needed to get my parents moved in to the house quickly.  His crew even worked on a Sunday to get finished in time for our painter to get started.  The floors are beautiful and I would highly recommend him to anyone.  And because it always feels good to know that you chose well, it turned out that I indirectly knew the sales guy who sold me the materials (his brother and sister-in-law are old friends).  He told me that his company has given Jerry installation jobs and that he is great and has a great reputation in the business.

I was extremely pleased with the quality of work and the price charged.  I live in a highrise condo and there are procedures to be followed - everything went as planned and on schedule and budget.  Jerry Hubbard (owner) remained at the worksite both days, as both worker and supervisor.  His entire crew of 5 was professional and took great care to not make a mess (they put up plastic to limit the spread of dust, etc.).  They ground down the high spots in the floor so that they would not need as many bags of leveler and thereby saved me money.  Their price was more than competitive and I would not hesitate to use them in the future at all.  The quality was great and they took extra time to advise us on floor care and nuances they had experienced previously with this type of flooring (floating engineered bamboo hardwood).  I got quotes from several companies and talked to several about the technical details, pros/cons of nailing, gluing, floating, etc, and found none more helpful than Hubbard Flooring. 

Great

The workers arrived on time and completed the work ahead of the quoted scheduled completion time. They did a quality job and we are very pleased. We intend to use them again.

The crew arrived on time and ready to go.  They were very helpful in moving furniture around as needed.  It will make things go faster if you follow their recomendations on what to do to prepare for the installation.  They did a prefessional job and clean up.  Make sure you have plenty of covering material for your furniture as the floor prep is likely to be extreemly dusty.  Be prepared to do some good house cleaning when the job is done, if it is a larger job, from the dust.  I would recomend them without hesitation.

They arrived on time each day. I was told it would be dirty, but I was unprepared for the level of dust that would permeate the entire house. I had planned to work from home during this project but it was so loud, dirty and disruptive I took the time off.  If I had it to do over I would have removed all rugs, curtains, etc...prior to the start of the project and wrapped them up.
 The guys were friendly but two of them seemed to have the flu or a cold during the project. There were two small issues that required them to return and repair...it was a little challenging to get them to call us back and schedule a time. However, once they came it was quickly resolved.
Overall I would use them again.

He and his crew arrived on time. They were on top of things, honest, hard-working and efficient. 
Jerry Hubbard takes pride in his work and crew. Not a lot of bull and salesmanship just great work. I appreciated that he  himself was here the whole time, working alongside and overseeing the whole process.
This experience is why I signed up with Angie's list an excellent job at reasonable price.  We are planning to have him come back out to do remaining bedrooms. . I would recommend him to anyone

Hubbard flooring did an excellent job, I wouldnt have change anything. Had three estimates, one didn't show up, one was 3 weeks out on estimate, Hubbard flooring came out right away, best price great crew!

I had purchased materials to re-tile my entry way
myself.  I had to have back surgery so it wasn't possible
for me to finish the project.
 We called Hubbard and explained the
situation and described the scope of the job. They quoted us over the phone.
They also said it would be a day and a half. They arrived on time and finished
the entire job in 6 hours. Excellent work! 
We couldn't be more pleased.  We
have another job for them that we will have them do in a couple of months. You
can't go wrong with these guys.

My husband and I had just bought our first home and wanted to install hardwood floors and remove the carpet before moving in. Jerry was the first contractor we called in for an estimate. He was punctual, cordial and very professional. He quickly walked around the house and measured every room and gave us a total price and a time frame for the installation. He was very knowledgeable and answered all our questions.Once we called Jerry back and set the dates, his crew came over to pull out the carpet and level the floors. His crew was punctual, very respectful and knowledgeable as well. Jerry and his crew came back a couple of days later to install the hardwood floors and did an outstanding job. Even though they had to wait for the hardwood  to arrive (delay in delivery), Jerry never said anything but "it is ok, we will wait". Once the hardwood arrived, the crew worked around the clock to make up for the lost time and finish the job the same day.
Our floors are gorgeous and perfectly installed. Jerry pays attention to every detail that goes on with the job. His crew was tidy and neat and left everything intact (including our freshly painted walls!). He is honest, hardworking and did an AMAZING job!
We are super happy with our new floors and the job that Jerry performed at our house. We would highly recommend him to any friends or family!

They did a great job of the installation of my new hardwood floors and baseboards.  I hadn't bought enough baseboards so they made the trip to purchased more so I wouldn't have to.  They were very nice and helpful.  I would use them again.

They are good, we really liked their services, and they are pretty responsive. The quality of their work was good, we had five rooms done, and only one of them was messed up. Their responsiveness was not excellent, I had to call them about three times.

Excellent work. I will use their service again in the future.

I have recommended Hubbard Flooring to my in laws since then and they used their service and were happy with it too.

They were on time and did what we wanted them to do.