Response from HOUSE EXAM INSPECTION & CONSULTING
I am not sure how exactly to respond to this member's concern, since our clients were her daughter and son-in-law. Our experience with them has been very cordial, and professional. We are more than sympathetic with any homeowner who has problems with their home. We try our best to discover and report any problems that are recognizable at the time of the inspection. So I thought it best to tell the story from our perspective. Adam and I (Victor Sedinger, Owner) did go out to the property on August 7, as this member stated. While there, the member's son-in-law (homeowner) explained that the sprinkler zone was improperly wired, in such a way that Adam (original inspector) could not have seen the problem without examining the wiring at the zone valve. Since the man is in the sprinkler repair business, and ended up making the repair himself, I figured he knew what he was talking about. We actually went to the house (at no charge to the new homeowner) to try to troubleshoot where the problem was coming from that is causing the laminate flooring to buckle. Upon entering the front door, the buckling is dramatically visible, and unmistakable underfoot, and the daughter said that it has been getting worse since they moved in. This was not slight damage, but very evident, bad enough that no one would miss it. We offered to do a 20-minute meter check, but the son-in-law declined, saying that he had already done that, and that there had been no movement at the meter at all. So we next used a contact moisture detector and found elevated moisture levels on all the flooring planks at the hall floor opposite the washing machine, but moisture levels at the lower wall were minimally elevated. The owner then ran two washers half-full of water, while we were there, and we used an infrared imager to scope the wall, while the loads of water ran through the washer drain pipe. The clearest image we got was at the P-trap during the hot water drain cycle, indicating that the most likely source of a plumbing leak is while the washer is draining. Even during draining, the leak may be very small, but cumulative with multiple wash loads, like on laundry day. Neither of the problems [member name removed] stated in her review showed up on the day of the inspection, or it would have been caught and reported. The sprinkler problem was found and fixed later. The plumbing problem has been getting worse since the clients moved in, and so they called us. We came out to try to identify the problem, and narrowed it down to the closest logical source. We do not run wash loads during an inspection, especially when the house is occupied. In my opinion, the inspector did his job correctly and professionally. Furthermore, we followed up with an extra measure of service, at no charge to our client. The homeowners (our actual clients) thanked us for the time we spent at the house, for the effort to help them discover a source, and giving them advice for their next step for a solution to the problem. I did not get any sense at the time that they were anything but pleased with our help. I am respectfully requesting that [member name removed](the Angie's List member) discuss with her daughter whether she might revise her review on the website to reflect their appreciation for a job above and beyond our inspection services.