HORTON TREE SERVICE

The arborist was a "no-show". No phone call or any communication. I took off work early to be available.

Very well. Crew was very prompt, efficient, & professional. Waiting list was longer than expected, but that was due primarily to the spring thunderstorm season.

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Although their prices seem a little high to me, I have used Horton many times over the past few years and am generally satisfied with their service.  This time was no exception - they did a good job.  Due to a storm it took nearly a month from my initial contact for them to come out and do the work. Once scheduled, they arrived promptly and completed the work. Although the work order specified what work was to be done, I had to explain and show them what needed to be done.  They did the job properly and cleaned up fairly well afterward.

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Horton was selected by the cable company that had utility lines across the front of our property (There was a minor mis-communication with the price of the service as there was some additional work done above and beyond the work covered by the cable company, but it was a minor issue).  Shane from Horton was great to work with.  He came by and reviewed the trees that had become entangled with the cable company lines then had his guys trim the trees completely out of the way.  They even removed some fast growing "trash" trees would have been a problem in just a few years (preventative maintenance).  They ground up and removed everything and they were done so quickly we hardly knew they were there before they were done.  I look forward to inviting Horton back for tree service on the rest of our property.  
Horton was so good, we have invited the cable company to come talk to us about their service - if the cable company is this good at taking care of an issue at an address they don't currently service, I am hopeful they are that good at customer service in general.

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I have used them for several years now. They are very dependable and I trust what they tell me about the trees. Scheduling always goes fine and they accommodate to my time frame. I think their price is pretty reasonable.

I have had Horton prune trees several times over the last 10 years.  They are always thorough, professional and clean up the area when they are finished.  I highly recommend them.

Trim tree

Absolutely fantastic, here when they said they would be, expert company wouldn't use anyone else

When finished everything, and I do mean everything, is cleaned up. The two trees are the prettiest in the neighborhood, and the grass beneath them is flourishing.

I have been waiting over 3 weeks for a quote from Horton Tree service. It took a week after I was contacted by Horton's office for the field person to call me to discuss the job. It has been over 2 weeks since the field person called me and I still don't have a quote.  I called Horton's office a week ago to inquire on when I would finally receive a quote. The reply was "he must be busy but I will put a call into him about your bid request".  I had zero follow up from Horton Tree service from my last phone call. I have awarded the bid to another contractor.

.Very professional crew carefully removed and cut up tree. Several days later they removed the tree debris, but failed to totally clean yard as enough debris was left to fill a large trash can. About two weeks after that, a stump grinder was used to grind down the stump perfectly. We had difficulty getting a firm time and date for the stump grinder. We will not use this company again because of the outrageous price charged. Insurance paid the bill minus our deductible, but the company appears to have taken advantage of the fact that it was Easter weekend and that our insurance was paying the Bill. Notwithstanding the outrageous price, the quality of work was excellent except for incomplete cleanup.

They quickly took care of the problem and did a professional job cleaning up.

Horton Tree Service always does a great job. I have used them three times in the last 10 years, always with the exact desired results. On this job Horton trimmed all the trees on the property (even over the pool). The trees looked great and they cleaned up all the branches. They even asked if I would like them to cut some firewood.

Although the crew left early to attend to an emergency (fallen tree removal), they returned bright and early the next morning to finish our project, remove all downed materials and cleaning up.  I appreciate their professionalism and courteous responses to any questions I had.  I had satisfactorily used Horton on a number of occasions in the past, but this is the first time I have had an opportunity to give public kudos to as large an audience. r henry, fw, tx

Things went excellent. They showed up on time. They did great work. The estimate was right on. The technician was excellent. Everything was great.

They did a wonderful job! They trimmed a huge tree down for me and they even chopped some of it up for me and gave it to me to use as fire wood. They also cleaned up everything that they cut up and took it with them, and they took a lot off the tree! Their crew was very professional.

Gave estimate but was about 325.00 more that a previous estimate from another company. Did not hire because price was very different from other company ------ which I hired and they did a great job.

The tree service I contracted for was a rather small job. Nevertheless, Horton tree service sent 4 men and an abundance of equipment. They completed the job in just over an hour. I watched as the lead climber shimmed up the dead tree, carefully trimmed off the dead branches and dropped them into an area where they could do no damage to my yard. After trimming away the branches from the power line, he then backed down the dead tree, cutting off the top of the tree in three foot long pieces as he came down and guiding their fall so that they too could do no damage to my yard. All the dead wood and branches were cut into pieces small enough to be carried, not dragged, to the shredder parked in the street. In the past, I've seen damage done to people's yards because the trimmers did not take this much care in their work. The trimmer also spent a few minutes trimming away some branches that were fouling the cable TV drop line, even though that had not been contracted for. The final clean up was meticulous and thorough.

All in all, this was a great job, performed by a highly skilled and professional crew, something I've not always seen from other tree service outfits. The price I paid for the job, while not a screaming bargain, was very reasonable, especially considering the quality of the work. Homer Horton will get all my future tree service business.

Excellent. They even ground some stumps up for free.

Initial conversation with representative was pleasant.
Company needs to follow through on dates and providing estimates as scheduled.