Really Poorly - Here is the email I sent to their overseers at the Hulen Best Buy: I am currently on hold waiting for someone at the Best Buy store off Hulen in Fort Worth to answer the phone. I made an order and paid for it this morning from this store. - I can’t view the status of the order from the webpage. It doesn’t let me in with the information I entered. - I’m supposed to be able to come pick this up from the Hulen location… o I have received no emails o I cannot get anyone at the store to answer the phone. - I called the Hulen store, got in queue, at 40 minutes on hold I called on an additional line and let that run o The first line waited on hold for 1 hour, then said the store was currently closed and hung up o The second line is still holding at 28 minutes so far [UPDATE, after an hour this one hung up and said the store was closed as well. Call # 3 is on hold for 41 minutes] This has be absolutely typical of the customer service and support I have come to expect from Best Buy. I’m not just trying to be negative here. I’m telling you every time I have ever tried to call to find out anything I can’t get people to answer the phone or it is not timely, like today. I just paid $265.18 for items I need today and can’t get a hold of anyone to verify anything, let alone that it is good for me to come pick it up now. I need assistance asap please.

unknown

The third visit was good

See the notes above under service performed.

These guys were thorough and on-time with their diagnosis and estimate of repair cost. The minute they saw that our hard drive was not going to come back online, they called and told us that a new computer was the way to go, and when we decided to leave the computer to let them get our data from the drive, they did so quickly and efficiently. In fact, the dvds with the data were ready the next morning. I would go back there in a minute if I had trouble like this again. We were panicked over losing our photos and data, and they were calm and imperturbable about the entire situation. Count on the Geek Squad. They know what they're doing.

GOOD CUSTOMER SERVICE AND QUALITY PRODUCT.