Geek Squad - Best Buy

I can get really good help from some of the staff there. If something is complicated, they will come out and program the items for you. I don't want things too complicating so they will point me in another direction, towards something less complicating. I purchased a television, surround-sound speakers, receiver and movie recently from this location.

They tried to find someone to come on Saturday.

On the phone they said the repair could take several hours to several days, at the store they told me they were "behind" and it might take 2 to 7 days, I got the computer back in 17 days! When I called to inquire (after 10 days), it took a long time and a lot of holding for someone to tell me they didn't know when it would be ready. They said if I paid for the data backup, they would set the computer up the same way it was prior to the virus. Instead, they gave me my data on the disk to load on my own.

IT WAS STILL UNDER WARRANTY AND THEY FIXED IT FOR FREE THANK GOODNESS. THEY FIXED IT IN A VERY TIMELY MANNER. MOST IMPORTANTLY THEY FIXED THE PROBLEM.

BEST BUY DID A COMPLETE DIGNOSTIC AND DISCOVERED THAT I HAD OVER 500 VIRUSES CONTROLLING MY COMPUTER. THEY DID A COMPLETE SCUB OF MY HARD DRIVE AND WAS ABLE TO FIX MY PROBLEM.

I HAVE HAD THIS PROBLEM TWICE SINCE CHRISTMAS. THEY REPLACED THE CAMERA THE FIRST TIME. THE SECOND TIME, THEY SENT IT IN FOR REPAIRS. THEY TOLD ME IT WOULD TAKE 3-5 BUSINESS DAYS. IT TOOK THREE WEEKS.

VERY SLOW IN RESPONDING AT THE SERVICE COUNTER. LATE IN PERFORMING WORK.

I HAD A VIRUS ON MY LAP TOP COMPUTER AND I COULD NOT REMOVE IT. I TOOK IT TO THEM SINCE I HAD PURCHASED THE COMPUTER FROM THEM AND HAD A SERVICE AGREEMENT. THE AGREEMENT DID NOT COVER THEIR WORK. $90 WAS NOT TO BAD FOR THE WORK PROVIDED.

WE ARE VERY PLEASED WITH OUR PURCHASE. THE INSTALLATION WAS GREAT. THE PRICE WE PAID WAS REASONABLE.

I HAD A FEW PROBLEMS GETTING ALL I WANTED ON MY COMPUTER. THE SALES PERSON WAS NOT AS KNOWLEDGEABLE AS HE SHOULD HAVE BEEN. I COMPLAINED TO MANAGEMENT AND THEY COMPENSATED ME WITH A $19.00 PRODUCT.

GOOD EXPERIENCE, WILL USE THEM AGAIN. ONLY BAD POINT, NEVER RECEIVED PHONE CALL LETTING ME KNOW THE CAMCORDER WAS READY.

MY COMPUTER WORKED GREAT AFTER THEY REPLACED THE HARD DRIVE THAT CRASHED. TOOK A COUPLE OF DAYS LONGER THAN THEY EXPECTED, BUT IT WAS NOT THEIR FAULT. THEY WERE WAITING ON THE HARD DRIVE. VERY PROFESSIONAL.

FRIENDLY, REASONABLE PRICE, DEPENDABLE, BUT THE INSTALLATION WAS A NIGHTMARE. IT IS SET UP SO IT IS DIFFICULT TO OPERATE. THEY COULD NOT EXPLAIN HOW TO USE SYSTEM. I WOULD USE COMPANY AGAIN TO PURCHASE FROM, BUT NOT TO INSTALL.

THE EMPLOYEES ARE NICE AND POLITE. THEIR PRICES ARE GOOD. THAT'S WHY WE KEEP GOING BACK.