FWC Flooring
About us
Family owned & operated since 1951. We are a complete flooring store focused on top quality in -house materials & installation. We only install flooring purchased at our showroom. We make custom rugs. Designer services available. Angie's List Super Service Award Winner. Additional DBA - Ft Worth Carpet Co Inc.
Business highlights
Services we offer
Flooring Installation & Sales.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 94% | ||
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"Thank you [Member Name Removed] it was a joy to work with you."
The job went extremely well from the initial meeting to completion. I met with the owner and his wife and explained what I was looking to do and what I was looking for. Knowing this was going to be an extremely large purchase and not being simply a "price buyer", I was looking for someone who listened carefully, understood my need/want, convince me they would give it the attention I felt this deserved, and would stand behind the work. I was not looking for the "made the sale, sub the work, and collect the check" mentality I so often see in the retail business... particularly home projects. I was assured the crew that would be doing the job had been with them for a very long time and would do the entire job, start-to-finish, and were very good at what they do. And, Jon (owner) delivered on that promise. These guys were great! He also told me if I'd remove the breakable stuff in the rooms, his guys would take care of the big stuff. And that they did. They disassembled and moved big and medium-sized beds, a terribly huge, heavy armoire, and a large, heavy desk in the various rooms. Then, they moved each and every piece back and reassembled them when the room was done. All done with GREAT CARE and you wouldn't even have known anything was moved.
As for the job they did... the crew leader was VERY knowledgeable about his craft, very methodical in the installation process, and obviously very conscientious about the work. The wood flooring replaced carpet and abutted marble flooring, stone fireplace, and wood walls in both the living room and the bedroom/closet. The integration of the wood to each was flawless and looks great. The carpeting in all of the rooms looks great as well. One thing to note here is that the original installation of carpeting failed to meet my desire to have a "plush" feel when stepped/walked on. Normally this is a padding issue. I thought I was getting it the first time. I didn't. I explained to Jon in the initial meeting and what went down demonstrates his understanding of what I told him. It has the feel of what I wanted the first time. To further demonstrate how I felt my decision to go with Jon was validated and his promise to put his best crew on my job panned out, a slight problem arose on the last room to be installed... the office. The carpet selected had a slight flaw in the pattern. The crew lead pointed it out to me and had already contacted Jon as well. Turns out the flaw was in the manufacturer run on the lot. Jon worked with me to make another choice and it was finished within a week. Many I've worked with in the past would've just installed it and hope I didn't catch it.
All in all, both my wife and I are extremely pleased with all aspects of having selected Jon, how our expectations were exceeded, the product selection made, the cost, and certainly the quality. The wood floors are beautiful. We were very anxious about replacing the carpet in those rooms with the wood and how that would look with the marble. Turns out, very, very well.
"Thank you"
"Thank you [member name removed] you were wonderful to work with!"
They were also very clear in communications, from the proposal to the time to get the carpet and have installed. We went with them and they delivered on every commitment in the time frame promised.
This was 5 or 6 months ago and there have been no problems whatsoever with the quality of the carpet or the install. We will use them soon when we re-carpet the upstairs.
Draperies in master bedroom were tied in a knot and they are still wrinkled 5 months later. The salesman came out to look at the problems and said the seam in the living room would settle and the draperies should hang out the wrinkles. I appreciated his concern but these things shouldn't have happened in the first place.
The installers came at 9:00am and didn't leave until after 6:00pm. I'm 74 years old and they had me move things out of the office and onto the patio so they could keep working. I was worn out and shouldn't have done what I did! A lot of the furniture was not put back in the right rooms and what was put back was not placed properly. Many pieces were heavy and I still don't have them moved to the proper position. Will have to have someone come and do this for me.
As I mentioned this company did a wonderful job for me before and I did not have any complaints. It was far different this time.
"We at Ft. Worth Carpet take extreme pride in our work, we handled the issue of the furniture. The draperies were folded up and the wrinkled should have fallen out. The sales person offered to have them pressed but customer declined, but told customer to let us know. It's 5 months later this is the first thing we have heard. I have tried 3 times to contact customer and left messages with no response."
Licensing
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