"Our website clearly states that we only serve Tarrant County. The customer failed to disclose that he was 60 miles outside of this in Hood County in the initial call and text. After I looked up the street address which the customer texted to me I saw it was in an area we do not service. I immediately texted the customer back with an apology and to let him know that it was beyond our resources to help him especially during this pandemic when our time and resources are stretched to the limit. I empathize that rural areas have little or no appliance repair services to speak of but we are not the answer. I wish you good luck in finding someone to help you on this."

"Earlier this year we have made the decision to stop servicing Samsung refrigerators for the very reason stated above. The refrigerators will break down again with a new problem within a year or so. We offered you a refund even though the repairs were far past the 90 day warranty period as we do all customers with the misfortune of owning these poorly engineered and shoddily made products. You refused to even produce the invoice that I may make you a refund. At this time with a pandemic at large making it unsafe to go out and do our job everyday we have to consider many things. (1) Your ice maker malfunction is not a threat to your health it's just an inconvenience. (2) There is no chance that your refrigerator can be repaired to last more than a couple of years. I understand that the longevity of service is lacking in these units and this is not acceptable to you nor is it acceptable to our company. That is why we advise our customers to buy a new unit and make it any brand except Samsung. We meant no disrespect and wish you good luck in working out the refrigerator issues."

"Very nice lady asked us to come and check the LG refrigerator. Service call was $85. She did not have the receipt where she bought the device so only the parts were under warranty. We advised her that we could repair the device at that time and cost would be $350 for labor plus service call $85 plus sales tax. After a discussion I called LG and negotiated for LG to waive the proof of purchase requirement and pay some of the labor charges. We agreed with the lady to repair and bill LG for the parts and labor. She would only owe the $85 which had been agreed upon before we came out. The customer agreed and asked us to repair. As soon as we had completed the repair the husband called and demanded we take the parts off of the unit. He was extremely abusive. We agreed to do so. He felt that it should cost him nothing and that someone should have to pay him for the food he lost. Mrs. [Member Name Removed] wrote a check for the $85 and we left. The parts we used came to about $500 and we cannot sell them again because they are used so we were out the 3 hours of work time spent there and the parts. Mr. [Member Name Removed] was irrational and unreasonable and this review should evidence his abusive behavior to anyone who reads it."

"Thanks for the review [Member Name Removed] and the feedback. You did a good job getting that installed. I know because there are some tricky procedures to get that thermostat out and reinstalled. Also it is seldom that a person would go to the effort you have here to thank us. Thank you ever so much for taking the time and effort to write this review. Sincerely, Jack B."