Fort Worth Lawn Sprinkler Co.

"We conducted our routine annual backflow inspection for this client, as we have done for the past three years, charging our standard fee along with the necessary city submission cost. Despite our consistent service, this year presented a challenge, as the client remained unresponsive and failed to make payments for almost four months. They never responded to any of the numerous attempts we made to contact them. They never said they intended to pay. In an effort to address the outstanding balance, that was not disputed ever, and maintain open communication, I personally delivered a copy of the invoice to the owner's residence. I rang the doorbell, took a couple of steps back, waited, and when no one answered, placed the invoice in the crack of the door. I never said a word, knocked on the door or did anything else that could be considered threatening. Regrettably, instead of resolving the matter amicably, we encountered threats of baseless legal actions from the client. Subsequently, I clarified the situation, explaining our intention to pursue legal action to recover the overdue funds. Upon understanding the gravity of the situation, the client eventually complied and settled the outstanding amount, which was never disputed. Unfortunately, despite resolution, they have persisted in engaging us with unwarranted negative publicity through a smear campaign. After posting reviews on other sites, the husband called me and threatened to "wreck" us on social media and made sure to note that they are VERY litigious. The claimed to feel threatened though there was never any threatening behavior. The review is libelous and defamatory."

"Thanks for your review and your business! We wish our wait times were shorter, but this time of year we get work faster than we can do it. In recent years, we've doubled the size of our repair department to keep up with demand. We're always happy to have long-term relationships with our customers! Thanks again, Alan Garcia President Fort Worth Lawn Sprinkler Company"

"Mr. [Member Name Removed], Thanks for taking the time to leave a review. I'm happy we were able to help you. Monty is an asset and it's good to know our customers feel the same way about him. I'm always available if you need anything. Thanks so much for your business, Alan Garcia President Fort Worth Lawn Sprinkler Company"

"[member name removed], Thank you for your review and more importantly for your business. I'm glad you are happy with our service. If there is ever a problem, I am a phone call away and always available to our customers. Let me know if there is anything we can do to help you in the future. Alan Garcia President Fort Worth Lawn Sprinkler Company"

"Ms. {removed member name}, Thanks so much for your review! We appreciate you taking the time to post. Please let me know if I can ever do anything more to help. Alan Garcia President, Fort Worth Lawn Sprinkler Company"

"[member name removed], Thank you for your review! I'm sorry about the wait time when you called. We work hard to minimize the time between when a customer calls and when we actually do the work. We've doubled the size of our service department in the last few years so that we can get to our customers in a more timely fashion, which, we all know, can be the difference between yellow and green grass. We value our customers' time and your feedback is important to us. Thank you again for taking the time to post a review. Alan Garcia President, FWLSCO"

"[member name removed], Thank you for your patience while we worked towards a solution to your problem! We will work tirelessly to solve any problems for our customers. We rely on the long-term experience of our employees to diagnose varieties of problems. Thanks again for your patience and for taking the time to post a review. Most of all, thank you for your business. Alan Garcia President, FWLSCO"