Eyeworks Hulen

I’m going to preface this by pointing out that I hardly ever leave reviews, negative or positive but after this experience I felt I had to speak out, and 1 star is me being generous. I scheduled a new patient appointment at this location with the first available doctor, so I took the time off of work because they’re not able to fit you in on weekends for glasses or contact lens exams. Patient care is nothing to write home about, so don’t get your hopes up. The optical department at this place is what ****** me off about how this place operates. I knew what model number of frame I wanted and exactly what I wanted on them, despite them trying to add on all this unnecessary stuff. The lady at the optical gave me a price based on what my insurance would cover, and charged me $76 for what she stated I was responsible for. She said it would take about 2-3 weeks or maybe a little bit longer for the frame to come in because of Covid. About a week after my visit, I was left a voicemail from the optical stating that I owed a balance and that I had to pay before I am able to get my frame. Once the frame came in, I went to go pick it up and figure out why they were charging me extra. The lady stated, “She mistakenly charged me for a frame that was priced at $199, instead of $299.” When I asked her to show me their catalog or website they order from to see the price for that specific frame I ordered she declined and said that’s just the standard price for ray bans. She stated her purchasing manager told her I should have been charged $299 for the frame, not $199 and that in order for me to be able to take the frames that day, I had to pay another $79.20. Apart from this being a complete crock of bs, the optical department refused to adjust the price stating that all transactions are final, and that she already had the transaction finalized. I paid. One, because my vision changed and I needed the new glasses and two, they wasted no time in billing my insurance plan before the end of the year and to have that claim reversed would take time I didn’t have to go somewhere else before the year’s benefits would expire. If this wasn’t enough, this optical guy was instructed to bring out the glasses after I paid for them. I got them fitted and left. Five minutes after leaving, I got a call from the guy who fitted me for the glasses, saying that I had to pay for them and that I needed to come back. I told him I already paid and he laughed and said, “yeah right, we’ll see you here”, then hung up on me. Thirty minutes later, same guy calls me again and asks why I haven’t paid for the glasses. I had to ask if he needed me to drive back there and show him the **** receipt before he checked the account to see if I did or not. Their optical staff is inept, disrespectful and completely unprofessional. Save yourself the headache and please go somewhere else.

It went well. The wait after I arrived was short.  The exam was quick and very professional.  I noticed one thing I'd never seen during an eye exam: you sit on a stool with wheels and instead of having to walk from one piece of eye equipment to the next you simply roll over to the next station.  When I called to set up the appointment, I got the impression that my insurance would cover the entire cost of the exam, but after the exam I had a small co-pay.  I don't know if responsibility for the miscommunication was my fault or theirs. Overall, the service provided was excellent and worth the cost.  The office environment is outstanding.

Explained exam well and asked questions about our needs.

Dr. Chu is extremely thorough and professional and uses the latest diagnostic equipment.  She is excellent at fitting glasses prescription to the patient.  Always get in quickly, even without an appointment.