Compass Air Service

Needed a completely new system in my home. Went on Good Contractors List to schedule companies to get different quotes. They came out (pretty sure the gentleman’s name was Sam). He was very professional. Went over our options with us and did not try to pressure us into making a decision right away. The problem comes in about a week later. While dealing with Mike. Told him that I would have to finance at least part of the system. He took my information and ran my credit they day ( got notification from Credit Karma, so I know they ran it). I’m guessing that I did not get approved, due to the fact that I never heard from him again. This was on a Monday, waited until Thursday, then called his office and left a message for someone to call back and let me know what was going on. Never got a return call. If I didn’t get approved, that’s fine, but at least have the courtesy to let me know so that I can make other arrangements. I had told him that our unit did not work at all! They decided to just leave us in limbo for a week. Seems like they are really nice…as long as they know you’re going to give them your business. If not, they don’t want anything to do with you. VERY UNPROFESSIONAL!

All went well.

Compass delivered the best bid, the best responsiveness in a time crunch and one of the fastest available installation times compared to their competitors. They came on time and finished the work within the time frame they provided and cleaned up their job-site well. Even after having some questions on the new system a few days later, they quickly returned to my home to adjust the system and have it delivering peak performance. I'd recommend them.

Great experience

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