Atlas Backyard Sheds is a family owned and operated company founded in 1981 in Tyler, Texas. Over the past 32 plus years, we have grown to be the industry leader in building quality storage sheds, office buildings, workshops and cabins, built in the heart of East Texas at our plant in Wills Point. We proudly serve all of East Texas and the DFW Metroplex with seven locations. We have also become a respected and trusted retailer of carports and garages by Carolina Carports, hot tubs and swim spas by Master Spas and above ground swimming pools by Garden Leisure. Atlas also specializes in building quality decks, patio covers, room additions, greenhouses, and gazebos. We operate our business on Biblical principles and values by offering a top quality product at a very competitive price, while being completely honest with our customers. Customer service is very important to us, and we are dedicated to going above and beyond to earn satisfied and loyal customers.
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"Hi Mrs. [Removed Member Name], It was good to speak to you on the phone a few minutes ago, and again, I am sincerely sorry for the lack of communication and for your dissatisfaction with the service we offered. Please let me know if I can do anything else for you. You are always more than welcome to call or email me directly and I will get you taken care of quickly. Thank you, Willie Downs"
"Hi Mrs. [Removed Member Name], It was good to speak to you on the phone a few minutes ago, and again, I am sincerely sorry for the lack of communication and for your dissatisfaction with the service we offered. Please let me know if I can do anything else for you. You are always more than welcome to call or email me directly and I will get you taken care of quickly. Thank you, Willie Downs"
"Hi Member, My name is Willie Downs, with Atlas Buildings, Pools and Spas. We first want to apologize for just now responding to your review. We were unaware of how to properly use Angie’s List and before now, we were unaware of your review on here. It is our goal at Atlas to offer exceptional customer service and make sure that all of our customers are happy and taken care of. You mentioned several legitimate issues that I would like to address here. We are sorry to hear about the inconvenience that occurred by our lack of proper communication, resulting in you believing we would be there and then us not showing up. That obviously resulted in us taking longer to get the job done than you had anticipated. I can understand how that would be frustrating. Please understand that we do make every effort to have strong communication between the whole team. Once we have an appointment set with a customer, weather permitting, we make every effort to be there when we say we are going to be there. In your case, as mentioned above, it was most certainly a lack of communication on our part and we will make sure that this issue is dealt with accordingly so it doesn’t happen again in the future. Your second issue was that our crew didn’t haul off the additional items that we told you we would take to the dump for you. Generally speaking, we don’t haul off extra items because if we did then in many cases we’d end up hauling a whole trailer full of extra stuff to the dump. In your case, since we did tell you we would haul off your items, we should have done what we said and taken them when we went to the dump. We can understand the aggravation that may have caused by us leaving behind the items after us telling you we would take them. Our company makes every effort to be ran on honesty and integrity, so when we say we are going to do something, we go above and beyond to make sure it happens. We will discuss this with our crew to make sure that this doesn’t happen in the future. Your last issue that I want to address is the mess that our crew left behind. It is inexcusable for us to leave wood chips, nails and screws behind in your yard as well as leaving paint on your sprinkler head and grass. Atlas strives to not only build a quality product but to leave your yard looking better than before we showed up. Their is no reason why a mess should have been left behind and we will talk to our crew about this and make sure in the future they clean up after themselves. Again Member, our goal at Atlas is to make customers for life and to offer them exceptional customer service by going above and beyond to make sure our customers are taken care of and happy. We want you to love our product and to have a good experience doing business with us so you will come to us in the future and recommend us to your family and friends. We genuinely apologize for all the inconveniences and frustrations that occurred and to show this we would be happy to give you a gift card to your favorite restaurant. Please give me a call at 817-551-5655 or email me at [email protected] to let me know what restaurant you would like the gift card for. Thanks Member, and if you have any questions or concerns, please feel free to contact me. Willie Downs Atlas Buildings, Pools and Spas"
"Hi Member, We apologize for just now responding to your review, but we were unaware of any reviews on here until now. We want to thank you for your positive review, and we are glad to hear you like our product. We really appreciate your business and glad to know you are pleased with everything. Member, if you have any questions, please feel free to give me a call at 817-551-5655. Thanks, Willie Downs Atlas Buildings, Pools and Spas"
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