"Hello ! To everyone who reads this post …….. we all know there are two sides to every story where shall I behind because this is very interesting and completely inaccurate ….. I will break this down to try avoid a rant please bear with me 1…… I was originally hired to repair customers dryer was actually given a song and dance as to why she couldn’t afford the repair before we ever scheduled in which I was told she was a retired teacher and I reply that I would be happy to take a post dated check to help her out accordingly 2 she rescheduled once telling me she didn’t have the money and would have said money the following week so we rescheduled for customer once on job she proceeded to tell me she Actually does not have the money so I again said No worries we will take a post dated check as mentioned 3 …… service call for dryer repair is $89 we come to discover the dryer is not the issue she clearly has a electrical issue …. At this time I explain to the customer said options and make it clear I am not a licensed electrician but can repair the dryer outlet / breaker as needed due to the circumstances …… which is a separate charge from the original reason I was hired or she could call a electrician and they would be happy to repair it for her 4 she basically said no and demeaned she have a working dryer that day ….. in return I told her for $249 plus parts at retail cost no additional Mark up …… I will make a special trip to the hardware store and gather said materials and come back and further diagnose the electrical issue and fix it ON THE SPOT MAY I ADD . No need to call another contractor or wait or pay another company etc . I find the outlet to be faulty and breaker test good outlet cost $9 which cost was passed directly on to customer I make my money by my trade professional services offered and not off the parts at this moment based on said job …… just keeping everything simple and transparent 5 she happily agrees and I take a post dated check for the following week , this took place on a Friday evening 6 get everything hooked up and working minus the dryer which customer had unhooked before I arrived and the vent tube was very short and torn up and they had tools and dryer parts laying around due to their handy skills prior to me arriving 7 she comes in and confirms everything is working we test and run the unit she looks everything over and is happy and it was fast and efficient and professional and could not have been a better experience over all in most peoples perspectives ….. I say this in reflection of my previous 5 star reviews I am very consistent and always will be and will make it right otherwise 8 We are closed on weekends I am a single dad with two young kids and the weekends belong to them and my family 9 she calls me over the weekend demanding I come back at the drop of a hat to re connect a vent I never disconnected and will admit I saw it but assumed they had plans to clean around unit or do something with it due to someone in the house appears to be handy prior to hiring me ……. I reply and answer on weekends as best as possible even though we are closed for service….. she proceeded to rip me up about how I was a rip off and she would be turning me in and I needed to come back right now ….. I reply I am happy to return on Monday / Tuesday based on schedule and get the vent hooked up if needed ……. Obviously as I write this that was not good enough……… so after reading all of this what actually happen here ????? Please ask your self and if you have any questions call me directly Taylor Saint owner of APPLIANCE REPAIR NOW @ 8177135528 Please keep in mind I am a professional repair man not a English major please don’t roast me over this grammar lol if you read this far I hope y’all all have a great day ! God bless !"

"Thank you very Mr [Member Name Removed]. We are greatly appreciated your review"

"Thank you for your feedback possibly there was a miss understanding when given a appointment time. Customer is told or given a 3 hour window which is aprox time of arrival in which we call or communicate eta when in rout due to nature of the service business we unfortunately don’t know how long any particular stop will take, and every customer is given the same respect when at he or she’s home which is quality time and workmanship. We definitely strive for excellence as you can see based on our other reviews."

"Thank you very much Miss [Member Name Removed] for your review. We are greatly appreciated your feed back !!"