All My Sons Moving and Storage of Fort Worth

Worst Moving Experience I've Ever Had. (And I've moved a lot). The biggest issues were bait & switch pricing, one thieving crew member, and the overall set up and business practices. This move ended up costing approx $3200. Paying a premium for poor service is not okay. No Inventory Sheet. This practice is atypical, in my experience. And builds a sense of mistrust at the outset of the moving process. This was not made clear prior to moving day. By that time, we did not have an option but to proceed with the move. A super shady mover who dropped f-bombs and stole our tools. Issue 1. Laziness. We had 4 movers, but "Lazy McSteal-alot" had chosen to start in the garage and take break after break while the others were packing up the inside of the house. Now we realize he was probably taking breaks to steal and sneak things onto the truck. . Lazy repeatedly loudly used profanity during the move. His favorite of these words starts in F and ends in K. Lazy frequently begged for things he saw. “Did you want this?” or “Are you going to keep this?” or “Can I have this?” Lazy TRIED to steal our gas can. At one point in the move, we smelled gasoline and wondered where our metal gas can had gone. We wanted to ensure this was out of the way as we understood that All My Sons does not move chemicals. When we finally asked about it, he said “Oh it must have got packed up.” He then went into the truck, could be heard opening boxes and moving items around, and then returned it to the garage and asked, “Oh, did you want it?”. We responded that we did want to keep it and it was not mentioned again. Lazy stole all of our tools. We did not notice until a few days after the move when we went to look for a hammer and screwdrivers. We are also missing a set of Ryobi brand drill bits. Lazy had a super nasty attitude. The young woman of the crew was unloading boxes at the new house. Lazy was sitting on the ramp. As she came down the ramp with a large box, he refused to move and made it difficult for her to get by. This was dangerous. We concluded the move in the driveway. We thanked them for their help and signed paperwork. Lazy, said, “Just to make sure you know, we do work for tips. You can do it via Venmo, etc.” And then he stared at us, leaving an awkward silence. Eventually, I answered that we’d gotten venmo details from the young woman on the team. At that point, Steven became wrapped up in asking her to make sure she split everything three ways. This was all done in front of us and it was obvious that both she and the other mover were uncomfortable. We haven’t even sent the tip to her because we were worried he would harass her about the money.

Quite a well put together scam. My wife called Cicely, you know, like the actress, at All My Sons Moving on Railhead Dr. to help us with a difficult move. Highest rated mover in DFW? Official mover of the Dallas Cowboys? Wish they could move Jerry back to Arkansas. She assured us that they were not the kind of company that takes advantage of their customers, then they did just that. We were moving from 10 acres to a housing development and they were picking up furniture at the house and two storage barns. They quoted us three guys at $189 an hour at 4 hours, $800 for the entire move. We had a phone conference the day before to explain the charges and times and we put down a hundred-dollar deposit for a June 30th moving date. I had a full week to prepare. Every box was labelled, furniture was already shrink wrapped and I started at 630a the day of to make sure that we would be ready at 8 to 845a. Kishaun, Murlow and Callan show up almost 2 hours late. They were good kids and it was apparent that Kishaun was the brains. The first thing they do is ask if I have water. I do and I have snacks and I don’t say a word. I worked my butt off trying to help them but it became apparent that everything is predicated on taking as much time as possible. They were taking my shrink-wrapped furniture and covering it with moving blankets and shrinking it again. They wrapped the fridge and I mentioned multiple times that the fridge would not go out the door wrapped. Then we had to take it off after they ignored me. What I planned as 90 minutes at the farm and 2 hours at the house quickly got out of hand. Kishaun made sure I knew that they did not get paid as much if they don’t get a five-star review and all three mentioned multiple times that they were independent contractors who had nothing to do with the pricing and policy. I know I’m getting set up. We finish at the farm and we head to the house and they stop and get lunch, which did not bother me in the least. It was hot and they were earning it. They show, they open the truck, and Kishaun heads in to get my pound of flesh. He’s explaining that the company is doing some things that he does not agree with and he hits me with $1900. $277 for a fuel surcharge and a $328 travel time expensive, none of which was mentioned in the conference and we were moving exactly 11 miles from the farm. $189 is charged for supplies, shrink wrap and tape and it was 95 percent my supplies. I ask about an invoice, printed receipts that have everything you are charging me for. No can do, Bossman. How convenient for you. I told them that was not going to happen. I briefly think about letting them take everything we own and seeing just how big a mountain I can get create but the voice of reason steps in. My wife calls and talks to Brad W, who is the coldest, rudest human being on the planet, and it is quickly apparent that he could care less. His boss, Carlos is worse, and he is apparently on his ladies time constantly, not my words, his employees. I look outside and the other two are sitting on the back of the truck and there goes their independent contractor story. A $2500 security deposit and first month’s rent has us scrambling for a card with room on it to pay their ransom demand. Kishaun reads the card number to Brad and Brad gets a confirmation number. He does that so you can’t stop the payment on the card after they leave. They wait until its late, you’re tired and you just want it to go away. Like I said, a well put together scam. After we paid, they could not get out of there fast enough, slamming everything in the garage in less than an hour. This entire exchange would make a great expose for Texas Monthly or Dallas Observer. On the bright side, I got three free padded moving blankets when they were in such a hurry to leave, they forgot to unwrap them. I also kept the three crisp one-hundred-dollar bills that I intended on tipping the crew with. I guess they weren’t crisp after I sweated on them all day. Brad, if you want the blankets back, I’ll sell them to you for cost plus a fuel fee and travel time and before you have the girls in the office write a well-crafted “Warm Regards” reply and a phone number that no one answers, save your effort. You’re only going to get me once, but the world is full of people to take advantage of. No, my friends, I cannot endorse the way these thieves do business.

Extremely poor experience. The movers showed up 2 hours late. I called and was told that one of the guys on the crew was delayed due to "car trouble" so they had to wait for him to get there. When they showed up, the clock starts ticking... They actually did about 3 hours of actual work but billed me for their 30 minute introduction and the 40 minutes of putting their stuff in their truck, doing their iPad work and then explaining the bill. so I paid more than an hour more than I should have. Also, they charged me $60 for materials. I had them move furniture from storage to my house. The furniture was already professionally wrapped in blankets and shrink wrap but I guess they have really expensive hand trucks to move my boxes. I will never use these people and recommend you don't either.

Initially had difficulties as regards the actual move. But I have to say once I got in touch with the right people post move All My Sons really came through with a great resolution. Special kudos to Fort Worth operations manager Carlos Avila for staying on top of it until I was happy. I would definitely use them again and can recommend.

Do NOT recommend All My Sons movers. 1. Quoted us $2300 and then charged us $4K. 2. Stole two bags of my husband’s tools 3. Broke a queen size sleigh bed We have left messages asking for help rectifying our issues and have had zero response.

Frank and his crew did great. Got me moved to my new home in around 4 hours. Communication from the branch management team was perfect.

I had a total of 2 set of mattress two dressers one chess and a washer and dryer to be move. I was giving a quote by Carlos of $591 if I would give the company a 5 star rating before the move was ever started. They charge me $989 and the charged made debit card twice. If anyone gave this company a 5 star rating they are not being truthful. I am encourage everyone with the bad results to follow complaint on the Better Business Bureau

I scheduled two weeks in advance with a Fort Worth local move from apartment to apartment on a Saturday. I got a contract, COI and confirmation of the move. The movers never showed. I called in the afternoon to get an update on their location, and Trey in the Fort Worth office told me their crew was not going to make it, and offered a 14% discount if I would allow them to move the next day on a Sunday. I asked him to see what else could be done and he hung up on me. I called back and Carlos in the Fort Worth office answered. He began to yell at me angrily, hung up on me multiple times, and cancelled my move entirely. I still have not received my $100 deposit back. I called BlackHawk Moving and spoke with Tanya. Blackhawk Moving executed everything All My Sons promised they would do, got me moved in last minute within less than 24 hours after calling them, and at half the price of All My Sons. All My Sons makes you pay for their brand, and terrible managers who are good about taking your money, but horrible about scheduling crews to execute your move in a timely manner. I will never take my business to All My Sons. I also had to call four times over two weeks to obtain an email copy of my contract and the COI.

They did over $2300 worth of damage to our personal belongings and to the house we were moving out of. They damaged several pieces of furniture and 2 walls. We were only given $800 in reimbursement for our damages. They use the $.60 a pound liability law instead of doing what is right so no matter the true value of your belongings or damage to your home they get out of it for pennies on the dollar. I even got on the movers a couple of times for hitting walls and roughly handling our belongings. The follow up customer service is horrible and they honestly do not care about you or the things you are trusting them to move.

I used All My Sons Moving & Storage of Fort Worth (Robert's Moving, LLC) on 11/13/20 to move prepacked items from a storage unit onto a truck that I had rented. The two gentlemen who performed the moving services were extremely professional, prompt, and efficient. However the accounting practices of this company are extremely unethical. I was supposed to be charged 2 hours of labor, 1 hour of travel time, and a fuel surcharge. Upon the day of the move I was charged 3 hours of labor, 1 hour of travel time, a fuel surcharge, and $100 for moving materials, and my deposit was not credited towards my move. All of this had to be prepaid prior to the move beginning. When I questioned the over charges I was assured that I would be credited back when the move was completed for any time and materials that were not used. The move was completed in under 2 hours and zero packing / moving materials were used. However I was charged a total of $558.73 when my total should have been $356,98. When I called Carlos (operations manager) to discuss the overcharge of $201.75 he was argumentative about the packing / moving materials but eventually agreed that I was due the credit. I explained to him that I felt the accounting practices were unethical and not in the best interest of the customer. I should not have to call to be charged correctly, my monies have been tied up for 4 days and it will take an additional 3-5 days to get my refund. Carlos was extremely unprofessional, skirted responsibility and put the blame back on myself and his associates. He did not offer an apology or any sort of a reasonable explanation. He was downright rude. When I asked for his last name he refused to give it to me and then told me the conversation was over as he hung up on me. I would not recommend this company or use them in the future due to their unethical accounting procedures and their poor level of customer service.

Absolutely appalled with the service and sneaky overcharging. I was charged over $900 to move a one bedroom apartment 40 miles. less than five hours from start to finish for almost ONE THOUSAND DOLLARS. I was quoted $119 an hour for two movers and a truck but come to find out everything gets compounded and I wound up paying the regular hourly rate for the drive, as well as time and half AND over a hundred dollars in gas charges. Don’t get me wrong, I was fully aware that I’d be paying for travel but $400 for a 45 minute drive is excessive and I feel taken advantage of. I was also charged $100 for the use of 1 and a half rolls of packing tape, 2 wardrobe boxes, and a third of a roll of packing wrap but that’s just the icing on top I guess. will never use again, will definitely be using every platform I can to make sure that no one I know finds themselves in the same trap.

I pre-paid for three hours and knew that it could have to pay for more time. Before they started unloading the truck they walked all the way through the truck and saw everything that was on it, then they went upstairs to my 10 x 10 unit to give their dispatcher an estimate on how much time it would take. If they knew everything could not fit in that timeframe or size, why did they even start offloading the truck? They did not load the storage unit correctly. They were walking at a slower than walking pace. Basically they were BS’ing around on my hourly rate. When they(they had to stop at 8pm) left the facility and left my belongings in the hallway of the storage facility & left the moving truck open. I sent pictures to the dispatcher and he did not acknowledge that they’re packing performance was terrible. The movers excuse was says they did not pack my truck they did not see what was on it. Then the dispatcher and the company stopped answering the phones whenever I called.

This company is dishonest!!!! NEVER USE THEM!!! They will lay it on thick before your move, but will NEVER return your calls afterwards. I was charged for items that were not used and overcharged for other items. They broke a door off my dining room china cabinet and will not respond to my inquiries. It's been 2 months now. Their quote was misleading. Their customers could pay a lot less if All My Sons didn't have to pay the Cowboys so much money to be the 'official mover' of the Dallas Cowboys. Who cares? Not me. Angie should remove them from her list. They are not worthy to be listed on this site.

I booked a move 5 days or so in advance and was charged the 169 booking/travel fee but they never showed up. The dispatch said "first thing in the morning" so at first I wasn't sure if I just had a different idea of first thing. By 10 I started calling trying to get someone. First I called their office, where no one answered, the number of which was later confirmed as their number. I then went through the corporate service and eventually got a hold of them by 11 in the office I had called earlier. At this point I was told they had been trying to get in touch with me, that they supposedly had "been there all morning and doubted I had actually called in", and they apparently had the wrong address, wrong phone number, and wrong email for my account- though my charge had gone through just fine. All of these things were supposedly off by just a single digit or letter in each case. I was then told my crew had already moved on to the next job and they could not move me that day- that they had even "lost money" having a crew in with nothing to do. I was then told I could possibly be moved the next day, at a higher rate, though the week before when I booked I had been told there was no availability that day. Concerned about their reliability and needing to be out of a house already sold, and also unable to find any last minute movers, my husband had to come home from work and we rented a truck and moved it ourselves deep into the night and into the next day. No real effort was made by them to make this right, either by coming in later that day- perhaps after the job they arrived early to for bumping mine- or by assured discount or even acceptance of blame. Never would I recommend these guys. Buyer beware!

Horrible company. Extremely unprofessinal. Brian Dunn and Justin Wier are hateful, obnoxious and eventually, completely unresponsive. They did a terrible job with my move and I would never, ever recommend that anyone use them. They left my storage unit completely inaccessible. They had no idea what they were doing and were rushing. No training at all.

After returning to the storage unit, filed a claim with All My Sons Moving & Storage at Fort Worth address.  I sent 20 pictures, an explanation of hiring2 men to reorganize my goods.  The pictures showed the couch put on end, a dining table put on end, broken boxes and other items stacked without concern for damage.  The AMS Customer Care Team sent a letter saying that they would only pay $100.00 for the damages.  To repair the washing machine, the AMS said originally that they would only pay $150.00.  They sent a letter also including an apology.  This does not take care of the damages, the extra cost for hiring help.  I am filing with the TxDMV but do not expect any satisfaction.