Willard Heating and Air Conditioning

Really glad that we had Willard to do our work in Richardson. First class service all the way. Zak, Juan, Michael, Sean, and George were a great team who all worked together to resolve our situation (which was not easy!). These guys are experts but also they are great people to work with. They give 5 star service!! Highly recommended.

Very long time customer. Have them out every 6 months for maintenance. I change filters every month. They replaced my entire HVAC system 8 years ago. Although generally satisfied, always hate how they try to upsell every time they are out. Now even receive text messages trying to continuously sell. Well, system wasn't cooling this week. They are responsive. Unfortunately I was not able to be at the house due to work. Feel as if I was taken advantage of. Tech inspects system. Calls me to tell me needs new compressor, etc... $5500 repair. Says it might fix it. Very hard to understand this tech with his heavy accent. Out the next day to do the work. Very late on arrival. No calls to me to keep me updated as I had to work. Questioning all of this...

I know there are lots of companies who mine for positive reviews, but Willard deserves my earnest praise, and I do believe they have earned every solitary great review they’ve gotten. I commend them to you strongly. I can’t thank Willard Cooling, Heating, Plumbing and Electrical enough for their outstanding service in resolving a major issue with my AC system. Wayne, our electrician, went above and beyond to right a terrible wrong caused by a construction defect—loose wiring connections that had been a problem since day one. He was professional, thorough, and clearly explained the issue, giving us peace of mind. Stuart, our HVAC technician, was equally fantastic, working diligently to restore our AC after days without cooling in Texas heat. The dispatchers were also a delight—cheery, communicative, and so helpful in coordinating everything. Everyone I interacted with truly cared about getting the job done right. I’m so grateful for their expertise and highly recommend Willard to anyone needing reliable electrical and HVAC services!

The Willard technician actually cut a wire during the unnecessary $2,500 duct cleaning they got me to agree to. The manager, Bobby, has been disrespectful and rude as they try to avoid refunding me and making things right. Willard is not honest or competent. Do not use. Did not explain that vents would be damaged prior to doing the work. Bad attitude when I brought this up. Rude. Had to point out what needed to be cleaned up and fixed. Things not done unless I pointed them out. Disappointed.

Willard is a company we trust. Gus and Daniel were phenomenal. We had a stressful emergency leak, but from the time they got here and got straight to work we knew that we were in great hands. The team was focused, friendly, courteous, transparent, and professional. Gus was so thoughtful and made sure to treat my home like his own, and I was beyond impressed in the manner he took extra time to make sure to not leak water onto the floor while carrying a HEAVY dirty toilet all by himself! I was impressed by how expertise they both were when educating me on my home plumbing needs. We had an emergency on the weekend and it was stressful as could be, but our experience with the team at Willard was beyond 5 stars. They relieved our concerns as homeowners and our family will be happy to use Willard moving forward for our future service needs. The lady we spoke to on the phone was a star, and next time we call in we will ask to have Gus down as our recommended tech for life!! He was great! And Daniel we appreciate you both for all your hard work staying late at night to take care of us after already working hard all day.. that is top notch customer experience! 5+ stars we are lucky and happy that we called Willard. - Valerie & CG

Our Willard Technician, Jesus Salazar, came out late on a Friday night to fix our air conditioner. He was very knowledgeable and explained everything to us really well. It was over 100 degrees outside and the house was starting to heat up. He got our unit working and told us how to take care of the problem in the future. I would highly recommend Willard A/C, ask for Jesus!! Wendy W.

The 1st time I used them it went perfectly fine, but the 2nd time a technician came out I felt that he was trying to scare me into buying more repairs and services that I didn't actually need. They offer a warranty similar to and insurance policy that he was really trying to push on me

Went according to plan. Went well.

These guys are great. I had a difficult situation where our hot water heater needed to be replaced, but it was in our attic and we have a two story house. They got it all the way down and out and a new one all the way up. If that alone wasn't worth 5 stars additionally they were professional and offered a great price.

They were very persistent, which were very good. The price I think is fair. They're trying to sell me a maintenance plan, but their price is steep. I do need it, but to pay the maintenance like the units are 12 years old, I wouldn't want. We did have some problems with them removing the old ones.

They are reliable, punctual, and neat and they know what they are doing. The workers are very nice.

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Fast and efficient. Hired from Boston for Mesquite installation. Got it done before the renters moved into the house!

They put in two units 6 years ago and its been doing good.

It wasn't a comprehensive check. He opened the cabinet and said it was dirty and that was it.

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Arrived on time and performed the required maintenance. I had complained about some loud unusual noises from the compressor outside when the unit turned on and off in the heating mode; he checked all the settings and pressures and set them to specs. The noise complaints seem to be resolved. I will use him again.

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They did a great job. I would highly recommend them. I got them through Home Depot. They were one of Home Depot installers. I was worried about that, but it turned out to be perfect. They did everything they said they were going to.  The price was comparable to any other vendors I looked at.

They were awesome. They were really good and cleaned up after themselves.

We had a general contract with them. They came out 4 times a year to check our heating and air conditioning. When our HVAC went out, we purchased a new one from them. When they installed it incorrectly, they installed it backwards. It messed up a bunch of stuff in the bathroom, messed up some of our duct work, and created a lot of mold in the house that made my husband and I very ill. It was not a pleasant experience. It took several visits and it cost us money that we never recuperated.

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They do all of my work for me.

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