Willard Heating and Air Conditioning

Very long time customer. Have them out every 6 months for maintenance. I change filters every month. They replaced my entire HVAC system 8 years ago. Although generally satisfied, always hate how they try to upsell every time they are out. Now even receive text messages trying to continuously sell. Well, system wasn't cooling this week. They are responsive. Unfortunately I was not able to be at the house due to work. Feel as if I was taken advantage of. Tech inspects system. Calls me to tell me needs new compressor, etc... $5500 repair. Says it might fix it. Very hard to understand this tech with his heavy accent. Out the next day to do the work. Very late on arrival. No calls to me to keep me updated as I had to work. Questioning all of this...

I know there are lots of companies who mine for positive reviews, but Willard deserves my earnest praise, and I do believe they have earned every solitary great review they’ve gotten. I commend them to you strongly. I can’t thank Willard Cooling, Heating, Plumbing and Electrical enough for their outstanding service in resolving a major issue with my AC system. Wayne, our electrician, went above and beyond to right a terrible wrong caused by a construction defect—loose wiring connections that had been a problem since day one. He was professional, thorough, and clearly explained the issue, giving us peace of mind. Stuart, our HVAC technician, was equally fantastic, working diligently to restore our AC after days without cooling in Texas heat. The dispatchers were also a delight—cheery, communicative, and so helpful in coordinating everything. Everyone I interacted with truly cared about getting the job done right. I’m so grateful for their expertise and highly recommend Willard to anyone needing reliable electrical and HVAC services!

The Willard technician actually cut a wire during the unnecessary $2,500 duct cleaning they got me to agree to. The manager, Bobby, has been disrespectful and rude as they try to avoid refunding me and making things right. Willard is not honest or competent. Do not use. Did not explain that vents would be damaged prior to doing the work. Bad attitude when I brought this up. Rude. Had to point out what needed to be cleaned up and fixed. Things not done unless I pointed them out. Disappointed.

Willard is a company we trust. Gus and Daniel were phenomenal. We had a stressful emergency leak, but from the time they got here and got straight to work we knew that we were in great hands. The team was focused, friendly, courteous, transparent, and professional. Gus was so thoughtful and made sure to treat my home like his own, and I was beyond impressed in the manner he took extra time to make sure to not leak water onto the floor while carrying a HEAVY dirty toilet all by himself! I was impressed by how expertise they both were when educating me on my home plumbing needs. We had an emergency on the weekend and it was stressful as could be, but our experience with the team at Willard was beyond 5 stars. They relieved our concerns as homeowners and our family will be happy to use Willard moving forward for our future service needs. The lady we spoke to on the phone was a star, and next time we call in we will ask to have Gus down as our recommended tech for life!! He was great! And Daniel we appreciate you both for all your hard work staying late at night to take care of us after already working hard all day.. that is top notch customer experience! 5+ stars we are lucky and happy that we called Willard. - Valerie & CG

Our Willard Technician, Jesus Salazar, came out late on a Friday night to fix our air conditioner. He was very knowledgeable and explained everything to us really well. It was over 100 degrees outside and the house was starting to heat up. He got our unit working and told us how to take care of the problem in the future. I would highly recommend Willard A/C, ask for Jesus!! Wendy W.

The 1st time I used them it went perfectly fine, but the 2nd time a technician came out I felt that he was trying to scare me into buying more repairs and services that I didn't actually need. They offer a warranty similar to and insurance policy that he was really trying to push on me

Went according to plan. Went well.

These guys are great. I had a difficult situation where our hot water heater needed to be replaced, but it was in our attic and we have a two story house. They got it all the way down and out and a new one all the way up. If that alone wasn't worth 5 stars additionally they were professional and offered a great price.

They were very persistent, which were very good. The price I think is fair. They're trying to sell me a maintenance plan, but their price is steep. I do need it, but to pay the maintenance like the units are 12 years old, I wouldn't want. We did have some problems with them removing the old ones.

They are reliable, punctual, and neat and they know what they are doing. The workers are very nice.

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Fast and efficient. Hired from Boston for Mesquite installation. Got it done before the renters moved into the house!

They put in two units 6 years ago and its been doing good.

It wasn't a comprehensive check. He opened the cabinet and said it was dirty and that was it.

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Arrived on time and performed the required maintenance. I had complained about some loud unusual noises from the compressor outside when the unit turned on and off in the heating mode; he checked all the settings and pressures and set them to specs. The noise complaints seem to be resolved. I will use him again.

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They did a great job. I would highly recommend them. I got them through Home Depot. They were one of Home Depot installers. I was worried about that, but it turned out to be perfect. They did everything they said they were going to.  The price was comparable to any other vendors I looked at.

They were awesome. They were really good and cleaned up after themselves.

We had a general contract with them. They came out 4 times a year to check our heating and air conditioning. When our HVAC went out, we purchased a new one from them. When they installed it incorrectly, they installed it backwards. It messed up a bunch of stuff in the bathroom, messed up some of our duct work, and created a lot of mold in the house that made my husband and I very ill. It was not a pleasant experience. It took several visits and it cost us money that we never recuperated.

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They do all of my work for me.

Overpriced, system failure after they service the unit, and they insisted that I needed a much more expensive fix than necessary. My spring service was performed on June 13th. The tech diagnosed a pinhole leak in the coil and added three pounds of R410A refrigerant. I was charge $65 per pound for a total of $195. Amazon priced the refrigerant at $99 for 25 pounds. On June 22nd my A/C unit stops working. After a message at 7:30am, I call Willard back at 10:30am when they do not return my call. I explain the situation and that I am surprised to being having issues less than 10 days after they performed the service. They review the notes, state the service tech recommended I replace the coil and that’s the issue. I am quoted around $2,800. I insisted that they should not be diagnosing the problem over the phone and I would like a tech to look at the system. I was told they could come on June 27th. After multiple calls and escalating discussions the appointment was moved up to June 24th. We get someone else out that night (June 22nd) for a 2nd opinion. This tech diagnoses a complete blockage of the TXV (metering valve), which he quoted $676 to replace. On June 24th, Willard sent out one of their best service techs and I stayed with him throughout. He determined there was a complete blockage of the TXV. He also searched hard to find a leak in the coil, which the sensor detected in the TXV. He saw some residue and insisted that there must be another leak he just could not find it. That day I call Brian Willard and left a voicemail. He returned my call on June 27th saying he was out on the 24th. He reviewed the service notes and explained the tech noted a leak in the coil and a blocked TXV and they recommend I replace the coil, which includes the TXV. I explained to Brian that I was there the whole time and the leak was detected in the TXV and the tech was unable to locate another leak. Brian said the tech was one of the best and he trusted his recommendation and reiterated that I needed a new coil. Brian was also unable to explain why I would have an issue so soon after they performed services, but was adamant that they could not have done anything to cause the problem. I requested they provide a quote to replace only the TXV, which later that day they provided at $673. I had to go out of town for a wedding over the July 4th holiday. On July 5th I called back Willard and was told the earliest available appointment was July 11th. This review has gotten very long and I have abbreviated the number of interactions and number of calls to Willard. Needless to say I have gotten extremely frustrated with the costs, their incessant recommendation that I need to spend $2,800 to replace an entire coil when their own tech only identified issues in the TXV, which would be $673 to replace. The other company came out the next day, July 6th, replaced the TXV and the A/C is working fine. Further, he performed a pressure test and did not note a leak. I still don’t understand how I go from a system working fine, undergoing routine maintenance to being inoperable in less than 10 days. Willard wants me to believe this is a coincidence, but I have a really hard time believing that. If you are considering Willard for service you make your own decision, but I will never do so again.

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