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SERVPRO OF MESQUITE
Carpets or Rugs - Clean at Home, Powerwashing, Exterior Surfaces - Sandblasting,
About us
SERVPRO of Mesquite specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Mesquite can also mitigate mold and mildew from your home or business.
Business highlights
Emergency services offered
24 years of experience
Services we offer
Fire restoration, Mold remediation. Here at SERVPRO of Mesquite, Water restoration, there is no job too big or too small.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.47 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 14% | ||
| 0% |
Showing 1-7 of 7 reviews
Charles S.
Feb 2015
unknown
FL C.
Jun 2014
When it was completely dry - about 3 or 4 days later - the technician removed the equipment, replaced the baseboard, put the furniture back in place, and even vacuumed the carpet. The representatives in the office & the technicians couldn't have been nicer or more helpful. I would call them again in a minute.
Carlos C.
Jan 2014
Went well they showed up assessed the damage, contacted the insurance, gave us a timeline and were done within a week.
David Z.
Sep 2013
They did a great job. I was very happy with them. They were very accommodating with their equipment or check on the pipes or if something are coming up.
Gina N.
Jun 2013
Where to begin..called them out after 10pm to help out with the washing machine flood. Came out and estimated the damage. We were told we needed to put down half of the estimate before the work could be started--I know, sounds bad, but when you are ankle deep in water and scared of damage getting worse + mold setting in----I didn't feel like I had time to call around for more estimates, so knowing it was not the smartest move, I went ahead and paid $500. Another guy came out a couple hours later and sucked up a little water, cut out the carpet pad, pulled off all the baseboards, and set up a lot of fans and 2 huge dehumidifiers (we were told by first guy that we only needed one of those since the area wasn't very large, but I guess you can charge more for 2, right?) Seemed very thorough. We were originally told we would probably have 3 days of this, but after 1 1/2 days, the guy came and checked it out and said it was dry and removed the stuff. Ater he had taken down everything, he got a call and went in my bedroom ( part of the flood area was in there) to talk on his phone--I felt like he was trying to get somewhere to talk privately to whomever he was talking to!! Hello-can you go to your truck and not hang out in my room to talk so I won't hear you???? i mean, I really got the feeling he was getting away from me to talk alone. Also, he was chatty as he left and started to tell me about a suicide that they were called out to clean up!!!!!!! I really don't want to hear this stuff, and feel like it was way unprofessional. The price for this was very confusing because the original estimate didn't include the carpet cleaning ect,so either we were confused or they weren't clear. The final bill turned out to be $1400, but after refusing to let them clean the carpet and whatever they do, and reminding them that it was not 3 days, it was lowered to a little over $1000. Now we are in the process of filing an insurance claim on this and needed them to give us an itemized bill to give to the insurance company and after 2 days of trying to get this, all they sent us was the original estimate for 3 days, and they sent an email saying "here is the estimate, but we lowered the price to $1000." I'm pretty sure my ins company won't take this because they didn't send a true breakdown of what happened and for how many days. How hard is it to email out an itemized bill?!
Response from SERVPRO OF MESQUITE
"We at SERVPRO of Mesquite strive to be the best Restoration Company that there is. We never want to have an upset customer because our job is to make it " like it never even happened " and to help you during your time of disaster. Having said that, we do need to know when someone is not satisfied or upset with our work. On every job that SERVPRO works on, we are required to ask the customer to fill out a C.O.S. ( Certificate of Satisfaction ). This is done at the end of the job to show that the customer was satisfied with the work that was done on the customers property. On our C.O.S. we were given a perfect 100% for the entire job. Below are the actual questions and scores from the customers survey. Again, we hate knowing anyone is upset with us but if we do not know that you are upset, we cant fix it. 1. The SERVPRO Franchise's office staff was courteous, polite and helpful throughout the duration of the job. 10 - Strongly Agree 2. The SERVPRO Franchise's on - site personnel were prompt, courteous and attentive to my concerns. 10 - Strongly Agree 3. The SERVPRO Franchise's on - site personnel clearly explained the cleaning and restoration process throughout the duration of the job. 10 - Strongly Agree 4.I was confident in the knowledge and professionalism of the SERVPRO Franchise's on - site personnel who performed the services at my home or place of business. 10 - Strongly Agree 5. I was impressed by the SERVPRO Franchise's on - site personnel that performed services at my residence or place of business. 10 - Strongly Agree 6. I would use the SERVPRO Franchise who assisted me during this loss for future cleaning and / or restoration needs. 10 - Strongly Agree 7. I would recommend the SERVPRO Franchise to my friends, family and colleagues. 10 - Strongly Agree 8. Overall, I am satisfied with the services provided by the SERVPRO Franchise. 10 - Strongly Agree 9. What recommendations would you have to help the SERVPRO Franchise improve its performance in the future? Blank -------- 10. Additional Comments: Blank ------- signed and dated ------- We do not want to have any upset customers what so ever. We are the number Restoration Company in the nation because of customers trust and our trained work. We strive to make every customer happy and we will make sure to make you happy. In order to do that however, we must know when something is wrong and if the customer is upset. When we get perfect tens on satisfaction, we believe the job was completed according to plan and that you are happy. Again I am sorry that we have upset a customer. It is something we never want to happen. In the future please let us know what has upset you so we can fix it. SERVPRO of Mesquite Jay Kemp - Project Manager (972) 329-4747 - Office (214) 930-1898 - Cell"
JANE R.
May 2012
They were excellent; they were the first ones here. They are very professional; I can’t think of anything to say negative about them, I felt really good.
JUDITH L.
Feb 2004
WE USED THEM ON TWO SEPARATE OCCASIONS AND WERE PLEASED BOTH TIMES. THEY DID A GREAT JOB OF RESTORATION AFTER THE FIRE AND THE FLOOD. THE CUSTOMER SERVICE WAS GREAT, THEY WORKED WITH ME ON THE BILLING.
Licensing
State Contractor License Requirements
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FAQ
SERVPRO OF MESQUITE is currently rated 4.4 overall out of 5.
SERVPRO OF MESQUITE accepts the following forms of payment: CreditCard
Yes, SERVPRO OF MESQUITE offers free project estimates.
No, SERVPRO OF MESQUITE does not offer eco-friendly accreditations.
No, SERVPRO OF MESQUITE does not offer a senior discount.
Yes, SERVPRO OF MESQUITE offers emergency services.
No, SERVPRO OF MESQUITE does not offer warranties.