When my 11-yr old Carrier Condenser burned out (spectacularly), I contacted multiple local services--at first hopeful for a repair, but eventually I became convinced that a full system replacement was the surest route. As the incident occurred during a very temperate 2 weeks, I wasn't forced to make the snap decision I would have in 10.5 of other months here. So I was able to research and interview 9 service providers rigorously, ranging from smaller operations to the larger 'seen-on-TV' companies. I found that as far as pricing & expertise the HVAC industry maintains a very 'Black Box' policy to layperson consumers! Online research and each rep I spoke with offered a different diagnosis, recommendation, and price-point for my situation. Essentially, the providers that sell higher-end units extol the unique virtues that make their products & services worth higher (MUCH HIGHER!) prices. The ones that sell more basic models are quick to tell you all systems are built by the same 2 to 4 manufacturers, and all equipment is therefore essentially the same. While I'd like to have put in a massively upgraded system--and there were a couple of reasonable dealers I would have felt secure going with--cost at this point is my prime criteria. I decided to go with M.Green on a Goodman system. SALES: I asked Will Green at M.Green a LOT of questions, and he answered all of them. He was reasonable, prompt to respond (both the initial visit and any follow-ups I had), and able to work with me on price and my system needs. He provided everything I required: excellent price, upgraded equipment, a few perks, a good parts & labor warranty, decent financing, (upon an agreement), same-day installation, and follow up after the install. INSTALLATION: A 3-man crew arrived exactly when the said they would and got right to it. They were quick, expert, and considerate. Chris, the lead tech, answered all my questions, adjusted the fans properly, and offered to return when the weather is warmer to make sure the cooling system is optimally balanced. They were in and out in about 2.5 hours (my house layout & condition of the old system makes the process go faster, YMMV)! While Chris was installing the Handler, he was complimentary about the Greens: a real family business (echoing what Will had said earlier) that is especially good to work with and genuinely care about their employees & customers. I was already committed at that point, but it was very reassuring to hear that opinion unsolicited. Also: Chris found that the cause of the initial system failure was in the Coil--not one of the previous repairmen had diagnosed that, so a simple repair would've likely been even more expensive & ongoing than the replacement! It's been 2 weeks, and everything is running smoothly. I'll update this review as needed over the next 10 (hopefully many more) years parts & labor warrantied by Goodman & the Greens. At this point I couldn't be more pleased with my M.Green experience. TL;DR: After lots of research, I found great price; reassuring & professional interaction; fast and solid install; ironclad warranty. Highly recommend M.Green.