Pool Care Specialists
About us
Thank you for considering Pool Care Specialists.It would be a privilege to service your pool care needs. We are Dependable, Affordable, Professional, Insured, Bonded, Licensed and do not require an annual contract. Cleaning, Repairs, Renovations. Call for a free quote today! We look forward to assisting you with your pool care needs! WHY CHOOSE US? (1.) State of the art communication platform to relay "real time" pool analysis data and status updates on site each and every visit. (2.) Fully licensed for electrical work, Texas Residential Electrical Appliance Installer license #259486 #641. "Certified Pool Operators"(CPO) #75-267130, and "Certified Pool Inspectors" (CPI), National Swimming Pool Foundation. (3.) Full time customer care specialists and certified technicians to always provide the very best service available. (4.) Continually train and network with other pool and other business professionals; Active members with IPSSA National Pool Association, Flower Mound Chamber of Commerce (Bronze Member Investor), & BBB. (5.) Budget friendly, healthy, eco-friendly alternatives, timely and efficient repairs, vacation pool sitting, certified inspections and more. (6.) Home warranty companies, HOA's, Realtors trust & depend on our integrity and professional services for their valued customers too. Call for a free quote today!
Business highlights
Services we offer
Chemical only, Eco- Friendly Ultraviolet light systems, Equipment Repairs & Installations, Filter cleanings, Heaters (gas or electric), Mineral purifiers, New lighting and Automation system. Commitment to our environment., New pool orientations, New pumps, Ozone generators, Pool Inspection Reports (buyer or seller), Salt water conversions, Troubleshooting and Repair, Vacation Pool Sitting, Value Maintenance plans, Variable speed pumps, Weekly Pool & Spa Cleaning Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 9% |
"Dear Mr. [Member Name Removed], Thank you for your valuable input and positive ratings. We apologize that you did not have the exceptional experience in which we strive for. We deeply appreciate your honest feedback because it helps us to fine tune our processes and improve where possible. If we can assist you in the future, I hope you'll consider giving us another opportunity. Best regards, Denise"
I had originally submitted the claim on the evening of Sunday February 1, 2015. Landmark Home Warranty had initially referred the claim to Carefree Solutions (which does business online under www.cfpools.com). Carefree Solutions was unable to commit to a specific date and time, other than the work order was due on February 9, 2015. I had several back forth communications by phone and e-mail with Carefree about performing the service earlier, because of the freezing weather, and the potential for pipes bursting. Carefree's response was they were very busy, and that they were not responsible for any delays in repair. I contacted Landmark Home Warranty on Tuesday February 3, 2015 and told them that my experience with Carefree was unacceptable. Landmark Home Warranty made it right and referred the claim to Pool Care Specialists. An appointment was scheduled for Thursday February 5, 2015.
Doug Holcombe, the owner of the business, arrived at the scheduled time. He was able to replace the pool motor and handle on the initial service call. Mr. Holcombe did not have the parts to repair the band assembly, but promised to call me back the following week. Mr. Holcombe followed through, and took care of the band assembly the following week.
I give Mr. Holcombe credit for being able to do the repair on February 5 given the attendant circumstances. The weather was unforgiving. The temperature was at or near freezing, there was intermittent precipitation, and intermittent wind gusts. The old pool motor blew out the 20 amp circuit breaker, which wasn't discovered until after the installation. Mr. Holcombe suggested I go to my local hard ware store, because he was not able to do it the same day. I replaced the circuit breaker, which only took a few minutes. My pool system was up and running without any problems. Mr. Holcombe called me later on in the evening, to confirm whether the pool system was operational. I really appreciated that follow-up even though I didn't ask for it specifically.
I would also note Mr. Holcombe is very personable, and knowledgeable about pool equipment. Mr. Holcombe took the time to explain what went wrong, why it went wrong, and what he did to fix the problem. He really cares about customer service and his profession, and it showed in my experience.
If I have any other issues with my pool, I will not hesitate to ask for Pool Care Specialists again. I cannot recommend this business enough.
Ultraviolet Light System it has worked for our children.
Licensing
State Contractor License Requirements
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