My Flooring America
About us
My Flooring America is a Family Owned & operated full service flooring company specializing in Residential/Commercial flooring products and installation. All flooring products such as Carpet, Tile, Hardwood, Laminate and Vinyl are all installed with a Lifetime Installation Warranty. Our Price Protection Guarantee assures our customers that they will not find a lower price at any other flooring retailer.
Business highlights
Services we offer
Carpet, ceramic tile, flooring & hardwood flooring.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 10% | ||
| 7% | ||
| 14% | ||
| 7% |
"Thank you very much for taking the time to leave feedback. Please come back to see us!"
"Thank you very much for the feedback Mrs. [Member Name Removed]. Let us know if there is anything else we can do for you!"
"Thank you for the review. We're here if you need anything."
"Thanks for the feedback [Member Name Removed]. We hope to see you again."
"Thanks [Member Name Removed]. Let us know if we can do anything else for you!"
There was nothing wrong with the product. Their workmanship was not as good. The installers were great.
What they could have done differently was in the scheduling of my job. They scheduled the job and they rescheduled it and that was a problem for me because I was having company and so they ended up coming and working after my company had already arrived. So, I guess I would say scheduling is one of the biggest problems. And then after that, their pricing of their materials is very high.
What they did well was their showroom was really pretty.
What they could have done differently is they could have kept the original schedule.
"Thank for taking the time to leave a review. I apologize your scheduling was messed up. Unfortunately, so much time has passed since this job was completed and the review being posted that I cannot get details as to the cause of the delay. Sometimes product takes longer than expected to arrive and other times our installers are delayed by jobs taking longer than anticipated but we do our very best to meet our commitments. We know our customers have re-arranged their schedules for the installations and it's very rare we don't meet our obligations. However, things do come up and we apologize for that. As far as our prices being too high, we offer a Price Protection Guarantee on our floors. It's unusual but if you find a lower price on the same brand, we'll match it and even refund the difference up to 30 days after the sale. We offer that guarantee because we're confident in our prices and the fact that we are backed by the buying power of Flooring America's 2000+ stores. Another thing that sets us apart is our product warranty. We offer up to a lifetime warranty (including labor) on many of the products we sell. Some brands even offer a transferable warranty. You won't find any of this at your big box stores. Again, I apologize your experience with us wasn't the greatest and we would love the opportunity to earn your business again. If you have any questions you may contact me directly. - Brian Acuff | Director of Sales 940-565-0199"
"Glad everything worked out well [Member Name Removed]."
"Thank you for your review [Member Name Removed]. Let us know if you need anything."
"Thanks for your feedback Mr. P. Let us know if we can do anything else for you."
"Thank you for your review [Member Name Removed]. Please contact us if you have any issues."
"Thank you for taking the time to leave a review [Member Name Removed]. We sincerely appreciate it. Let us know if you need anything."
"Thank you for taking the time to leave a review. Unfortunately, it took 2 years for Angie's List to ask for this review and we feel some details may have been lost between then and now. Your total bill was $1527.42 including the subfloor add-on. The subfloor add-on was an unforeseen expense due to what was underneath your existing surface flooring. Subfloor issues cannot always be detected until the cover flooring has been pulled up. I'm sure you can understand why our sales people are not allowed to rip up your carpet to see what lie beneath when they are doing a quote. The contract you initialed clearly warned of problems that could arise once your existing flooring had been removed. Your signed contract stated: ______ UNFORSEEN LABOR: After removal of existing flooring, problems may appear that were not visible prior to removal. Rough, cracked, unleveled concrete, etc. are a few of the conditions which are not suitable for installation of your new flooring. Should unforeseen problems occur, you will be notified before we continue as additional charges may be necessary. We will not be responsible for such charges and all monies for unforeseen labor are due prior to commencing the work. We are not responsible for loose, squeaky, or damaged sub- floors. I'm sorry you feel you were not treated fairly. We've been in business for over 40 years and our #1 goal is customer satisfaction. If there is anything we can do to earn your business back, please give me a call. Brian Acuff - Director of Sales - 940-565-0199"
"Thank you for taking the time to leave a review. I'm sorry you didn't have a pleasant experience with one of our employees last year. We have hired a new store manager at this location and she is awesome. If you are ever in need of flooring we would love to have you back in! Ask for Daneen."
"We sincerely appreciate the review! Come back and see us."
"Thank you for the review. We're here if you need anything!"
"Thanks for the review. I'm happy everything worked out well. Let us know if you need anything."
corporate office. Flower Mound location was used.
Order Number: CG404582
Had approx 750 sq ft of tile installed on the floor. When they were finished they stated they ran out of tile and molding. Probably an error taking measurements. They didn't show up or call for two weeks.
Finally they did return and finish the install. The install actually looks great but they were careless during the install. The broke a seal on a bathroom sink causing water leak, improperly reinstalled the dish washer, cracked the water line to the refrigerator causing water leak, put a dent on the front of the dishwasher. I talked to Billie Brandenburg on the phone and also corresponded through emails and she responded that someone from the corporate office would call. I never received a call. I obtained the phone number to the office that was suppose to contact me and left a voice mail. To this day I have never received a phone call. I can't complain about the flooring but the damage they caused would not allow me to use or recommend this company again. Customer service is horrible.
Unfortunately, once they did receive the final payment, that's the last we heard from them. No one ever stopped by, called or followed up to ensure the installation went OK. The evening after the install we had a problem with two of the transitions, and figured a phone call would result in some quick action to rectify the situation, especially after being assured of their excellent service and support. It took weeks of repeated calls, eventually direct to the corporate headquarters, before we got any response other than promises for return calls that never came.
It's really a shame, everything went so smoothly and perfectly up until we had an issue. We would have been return/repeat customers had they handled the situation differently, instead we will not be using them again. They sure don't mind getting a hold of you to make that final payment, just don't expect the same courtesy if you have an issue. And the fact that no one even bothered to place a follow up call after dropping thousands on flooring is simply inexcusable.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
3001 Long Prairie Rd, Flower Mound, TX 75022
Get our Angi-powered app
