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My Flooring America
Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair, Tile: Ceramic and Porcelain - Repair,
About us
My Flooring America is a Family Owned & operated full service flooring company specializing in Residential/Commercial flooring products and installation. All flooring products such as Carpet, Tile, Hardwood, Laminate and Vinyl are all installed with a Lifetime Installation Warranty. Our Price Protection Guarantee assures our customers that they will not find a lower price at any other flooring retailer.
Business highlights
53 years of experience
Services we offer
Carpet, ceramic tile, flooring & hardwood flooring.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.135 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 11% | ||
| 9% | ||
| 14% | ||
| 6% |
Showing 1-25 of 35 reviews
Kathryn P.
Mar 2018
Now, a year and a half later, my floors look horrible. There are gaps between boards, places that feel loose, and the finish is awful. I am really disappointed.
JOSEPH B.
Sep 2017
No problems. They did everything they said they would do at a fair price.
ROBERT C.
Apr 2017
GREAT JOB BY EVERYONE, INCLUDING MOVING A PIANO
Response from My Flooring America
"Thank you very much for taking the time to leave feedback. Please come back to see us!"
Maura G.
Feb 2017
Exactly as planned!
Response from My Flooring America
"Thank you very much for the feedback Mrs. [Member Name Removed]. Let us know if there is anything else we can do for you!"
Brian R.
Jul 2016
unknown
Karen V.
Mar 2016
unknown
Response from My Flooring America
"Thank you for the review. We're here if you need anything."
Nancy L.
Mar 2016
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Response from My Flooring America
"Thanks for the feedback [Member Name Removed]. We hope to see you again."
Gene K.
Mar 2016
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Response from My Flooring America
"Thanks [Member Name Removed]. Let us know if we can do anything else for you!"
Julie C.
Mar 2016
It was okay. They resurfaced two fireplaces and they did a bathroom floor. I know that I'm not using them again because they are too expensive.
There was nothing wrong with the product. Their workmanship was not as good. The installers were great.
What they could have done differently was in the scheduling of my job. They scheduled the job and they rescheduled it and that was a problem for me because I was having company and so they ended up coming and working after my company had already arrived. So, I guess I would say scheduling is one of the biggest problems. And then after that, their pricing of their materials is very high.
What they did well was their showroom was really pretty.
What they could have done differently is they could have kept the original schedule.
There was nothing wrong with the product. Their workmanship was not as good. The installers were great.
What they could have done differently was in the scheduling of my job. They scheduled the job and they rescheduled it and that was a problem for me because I was having company and so they ended up coming and working after my company had already arrived. So, I guess I would say scheduling is one of the biggest problems. And then after that, their pricing of their materials is very high.
What they did well was their showroom was really pretty.
What they could have done differently is they could have kept the original schedule.
Response from My Flooring America
"Thank for taking the time to leave a review. I apologize your scheduling was messed up. Unfortunately, so much time has passed since this job was completed and the review being posted that I cannot get details as to the cause of the delay. Sometimes product takes longer than expected to arrive and other times our installers are delayed by jobs taking longer than anticipated but we do our very best to meet our commitments. We know our customers have re-arranged their schedules for the installations and it's very rare we don't meet our obligations. However, things do come up and we apologize for that. As far as our prices being too high, we offer a Price Protection Guarantee on our floors. It's unusual but if you find a lower price on the same brand, we'll match it and even refund the difference up to 30 days after the sale. We offer that guarantee because we're confident in our prices and the fact that we are backed by the buying power of Flooring America's 2000+ stores. Another thing that sets us apart is our product warranty. We offer up to a lifetime warranty (including labor) on many of the products we sell. Some brands even offer a transferable warranty. You won't find any of this at your big box stores. Again, I apologize your experience with us wasn't the greatest and we would love the opportunity to earn your business again. If you have any questions you may contact me directly. - Brian Acuff | Director of Sales 940-565-0199"
Ryan R.
Mar 2016
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Response from My Flooring America
"Glad everything worked out well [Member Name Removed]."
Thomas P.
Mar 2016
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Response from My Flooring America
"Thank you for your review [Member Name Removed]. Let us know if you need anything."
Thomas P.
Mar 2016
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Response from My Flooring America
"Thanks for your feedback Mr. P. Let us know if we can do anything else for you."
Amy C.
Mar 2016
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Response from My Flooring America
"Thank you for your review [Member Name Removed]. Please contact us if you have any issues."
Emily A.
Mar 2016
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Response from My Flooring America
"Thank you for taking the time to leave a review [Member Name Removed]. We sincerely appreciate it. Let us know if you need anything."
Beth H.
Mar 2016
It was complicated. We went and spoke to a gentleman who quoted us a price to have our floor done and we said go ahead and do it and we paid for it. The people came to do the floor and they were like we can't do this because you don't have enough sub flooring and I said, well I have already paid for it to be put in and so we want the floor put in. And my husband took over at that point and basically there were a bunch of phone calls and arguing and I said we have already paid for the service. So they compromised and we ended up paying for our sub flooring but a discounted price and then they put the floor it. But they weren't going to put the floor in because we sub flooring and at first we thought we didn't need to pay for the sub flooring because we told you what we wanted and in fact you didn't need to come to the house so you told us what it was going to be and so we paid it. We paid paid lie $1200 for one room and then it ended up being double that and it ended up being like $2400 and that was a surprise.
Response from My Flooring America
"Thank you for taking the time to leave a review. Unfortunately, it took 2 years for Angie's List to ask for this review and we feel some details may have been lost between then and now. Your total bill was $1527.42 including the subfloor add-on. The subfloor add-on was an unforeseen expense due to what was underneath your existing surface flooring. Subfloor issues cannot always be detected until the cover flooring has been pulled up. I'm sure you can understand why our sales people are not allowed to rip up your carpet to see what lie beneath when they are doing a quote. The contract you initialed clearly warned of problems that could arise once your existing flooring had been removed. Your signed contract stated: ______ UNFORSEEN LABOR: After removal of existing flooring, problems may appear that were not visible prior to removal. Rough, cracked, unleveled concrete, etc. are a few of the conditions which are not suitable for installation of your new flooring. Should unforeseen problems occur, you will be notified before we continue as additional charges may be necessary. We will not be responsible for such charges and all monies for unforeseen labor are due prior to commencing the work. We are not responsible for loose, squeaky, or damaged sub- floors. I'm sorry you feel you were not treated fairly. We've been in business for over 40 years and our #1 goal is customer satisfaction. If there is anything we can do to earn your business back, please give me a call. Brian Acuff - Director of Sales - 940-565-0199"
Jerry B.
Sep 2015
unknown
Response from My Flooring America
"We sincerely appreciate the review! Come back and see us."
William A.
Sep 2015
unknown
Response from My Flooring America
"Thank you for the review. We're here if you need anything!"
Mike F.
Sep 2015
unknown
Response from My Flooring America
"Thanks for the review. I'm happy everything worked out well. Let us know if you need anything."
Robert W.
Jan 2015
Flooring was installed and damage was caused to several items. No replies to complaint from
corporate office. Flower Mound location was used.
Order Number: CG404582
Had approx 750 sq ft of tile installed on the floor. When they were finished they stated they ran out of tile and molding. Probably an error taking measurements. They didn't show up or call for two weeks.
Finally they did return and finish the install. The install actually looks great but they were careless during the install. The broke a seal on a bathroom sink causing water leak, improperly reinstalled the dish washer, cracked the water line to the refrigerator causing water leak, put a dent on the front of the dishwasher. I talked to Billie Brandenburg on the phone and also corresponded through emails and she responded that someone from the corporate office would call. I never received a call. I obtained the phone number to the office that was suppose to contact me and left a voice mail. To this day I have never received a phone call. I can't complain about the flooring but the damage they caused would not allow me to use or recommend this company again. Customer service is horrible.
corporate office. Flower Mound location was used.
Order Number: CG404582
Had approx 750 sq ft of tile installed on the floor. When they were finished they stated they ran out of tile and molding. Probably an error taking measurements. They didn't show up or call for two weeks.
Finally they did return and finish the install. The install actually looks great but they were careless during the install. The broke a seal on a bathroom sink causing water leak, improperly reinstalled the dish washer, cracked the water line to the refrigerator causing water leak, put a dent on the front of the dishwasher. I talked to Billie Brandenburg on the phone and also corresponded through emails and she responded that someone from the corporate office would call. I never received a call. I obtained the phone number to the office that was suppose to contact me and left a voice mail. To this day I have never received a phone call. I can't complain about the flooring but the damage they caused would not allow me to use or recommend this company again. Customer service is horrible.
Melissa D.
Nov 2014
Respectful, punctual crew, and hardworking crew.
Timothy B.
Nov 2014
We had hardwoods installed in three rooms and our hallways. Pre-sales support was great, they came out to the house and measured and provided a quote. I got a follow up call, but was not harassed or pressured. Scheduling was quick, painless and the crew showed up on time and did an excellent job on the install. Got a few calls regarding the final payment, which was due before the job started, but they were up front about the payment policy when I placed the order and deposit.
Unfortunately, once they did receive the final payment, that's the last we heard from them. No one ever stopped by, called or followed up to ensure the installation went OK. The evening after the install we had a problem with two of the transitions, and figured a phone call would result in some quick action to rectify the situation, especially after being assured of their excellent service and support. It took weeks of repeated calls, eventually direct to the corporate headquarters, before we got any response other than promises for return calls that never came.
It's really a shame, everything went so smoothly and perfectly up until we had an issue. We would have been return/repeat customers had they handled the situation differently, instead we will not be using them again. They sure don't mind getting a hold of you to make that final payment, just don't expect the same courtesy if you have an issue. And the fact that no one even bothered to place a follow up call after dropping thousands on flooring is simply inexcusable.
Unfortunately, once they did receive the final payment, that's the last we heard from them. No one ever stopped by, called or followed up to ensure the installation went OK. The evening after the install we had a problem with two of the transitions, and figured a phone call would result in some quick action to rectify the situation, especially after being assured of their excellent service and support. It took weeks of repeated calls, eventually direct to the corporate headquarters, before we got any response other than promises for return calls that never came.
It's really a shame, everything went so smoothly and perfectly up until we had an issue. We would have been return/repeat customers had they handled the situation differently, instead we will not be using them again. They sure don't mind getting a hold of you to make that final payment, just don't expect the same courtesy if you have an issue. And the fact that no one even bothered to place a follow up call after dropping thousands on flooring is simply inexcusable.
Beth H.
Aug 2014
unknown
Stephanie B.
Jun 2014
unknown
Pam K.
Jun 2014
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Lynn V.
Jun 2014
I made my final decisions and gave them a deposit. They told me that within three days or so, someone will be calling me about the installation. I told them that I really want it installed by Easter weekend because some of my family members were coming out to visit. A week went by so I called them up and they told me that my number didn't get posted on the order but I gave them my home and cell numbers and I haven't had any calls. Another whole week went by and so I called again and they said it must be the paperwork this time. I was so mad and I told them they had to get it in by Easter but they didn't have the installer because they were really busy and they didn't think they can make it by Easter. Then, they told me that they were trying to find other installers and that they'll call me. Not one time during the whole thing did they call me.
They installed on the Friday before Easter and I told them I would never do business with them again. The president came by and said they were going to call me back and give me the best price. He said he was not really happy about it and that they'll care of me. I never heard from them again.
I think their pricing was fair enough and their quality was okay.
They installed on the Friday before Easter and I told them I would never do business with them again. The president came by and said they were going to call me back and give me the best price. He said he was not really happy about it and that they'll care of me. I never heard from them again.
I think their pricing was fair enough and their quality was okay.
Licensing
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FAQ
My Flooring America is currently rated 4.1 overall out of 5.
My Flooring America accepts the following forms of payment: CreditCard
Yes, My Flooring America offers free project estimates.
No, My Flooring America does not offer eco-friendly accreditations.
No, My Flooring America does not offer a senior discount.
No, My Flooring America does not offer emergency services.
No, My Flooring America does not offer warranties.