LAKE CITY SERVICE COMPANY

System was installed several years ago but has been a lemon ever since due to a VERY POOR system design. I had the owner (Jeff Gappinger) out countless times because my evaporator coil was building ice nearly every time I used the AC. To make matters worse, the Mr. Gappinger made modifications to the duct work which had nothing to do with the real problem. I was later told (by a REAL professional), that the duct work that was done was against the basic principles of system design. After fighting with the idiot who owns the company for many months, I contacted the regional Carrier distributor as well as the company. They agreed to have another company look at the system. I had another HVAC company come out. The owner looked it the system himself. In less than an hour of arrival, he told me the expansion valve was stuck. He replaced it along with correcting the bastardized duct work and the problem never occurred again! He also told me that the control board was junk. I was told by Mr. Gappinger that the control board he installed was capable of selecting heat pump or propane as the heat source based on the outside temperature. The competent contractor who eventually came told me that was not true as there was no way for that control board to know the outside temperature. That tells me that he is either incompetent or a bold face liar! I had the board replaced with a Honeywell board along with an outside temperature sensor and now I can set the temperature at which the system changes from heat pump to propane for heat. What I have mentioned here is just the tip of the iceberg of what I went through due to Mr. Gappinger's in competence. Do yourself a big favor and find another contractor!!!!!!!

Jeff came by and did a great job. He explained everything he did and what it meant during the inspection. I signed up for their Customer 1st program and it is well worth it. I have used Jeff and Danny for years and they have always been very prompt and treated me very fair. I have been a client of his for over 19 years.

Absolutely the worst experience I have ever had with any company in my life! I hired this company to install a complete, high end system, when building my new home in 2007. The install seemed OK..... until the home was finished and I started using the system. Any time the system was under any significant load (temp approx above 86 degrees outside), the evaporator coil (inside unit) would freeze up. The owner, Jeff Gappinger, repeatedly denied there was any problem with the unit and, worse of all, blamed me for the malfunction! I was told "you're working the system too hard", etc. He also gave me false information about the capabilities of the system and bastardized the system to attempt to make the system do what he told me it could do. After fighting with this man for nearly 2 years, during which he made numerous changes to the system in attempt to stop if from freezing up, I sent him a Certified letter with an ultimatum to fix the system of face legal action. The letter was never picked up and I suspect that was intentional. I contacted the Distributor and explained all the problems I had experienced. They recommended having a different American Standard contractor evaluate the situation. I followed there advise and this was the outcome. 1) They diagnosed the problem in about an hour as a frozen evaporator valve, then fixed it for free under warranty. 2). They told me the contractor who installed the system (Lakeside Air Conditioning) had installed and inferior control board and that it could not perform the function the Mr Gappinger had insisted it could do. 3) They told me the airflow was completely unbalanced due to the changes Lakeside had done in attempt to prevent the coil from freezing. I had to pay "out of pocket" to install a Honeywell control board and fix the imbalance in airflow at the system. The price to correct the "bastardization" that Mr Gappinger had done was very reasonable and the system as worked great ever since. I wouldn't have this HACK install as system in my home if he offered to do it for free! As I stated previously, it was the worst experience I have ever had with any contractor in my life, and I am currently 54 y/o! Also bear in mind that I was the general contractor on the home I built and dealt with contractors from every trade during that time. The owner of this company is dishonest, unethical, and completely incompetent based on the experience that I had!

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Jeff is a class act. It seemed like they had the job finished before I got off the phone with the scheduler. Thank you Jeff.

Danny was amazing! Not only did he do a great job but he was professional. My contractor was so impressed he asked for his information as well. I will definitely hire them again.

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They do a good job! I've used them for years and I would recommend them. When I came home the unit broke or I found out it wasn't working. He came that night and looked at it and came back the next day and fixed it. He does a good job. There was a cost for labor, the part was under warranty. I don't remember how much the labor was; 100 bucks, may be. It was pretty reasonable.

We have been using them for years nearly 13 or 14 years and we been very happy with them. His work is excellent, professional, timely, and friendly. His price is fair. Price wise we have not compared his price to anybody else because we do not choose anybody else.

He did an absolute bang up job. He came out on a Saturday. He wasn't cheap but he wasn't outrageous. You get what you pay for.

I have a specific kind of heat pump and they seem to be the only ones who know how to handle it. I was very pleased. No one else had been able to figure out the issue and they fixed it in about 5 minutes at no charge. They are the only ones I'm going to use for now.

The owner is a very honest man. They bent over backwards to do a good job. It was pretty amazing. A pipe had burst on the Freon and they came up with an ingenious idea that actually worked. They were able to recover the Freon. Normally when we solder copper we can’t resolder it. They discovered some problems with the evaporator and put in a new evaporator. They provided excellent service and were very fairly priced too. I have used them twice for two different things. I would recommend them.