Drivers Edge

Greeted with a smile, clean and odor-free office and i requested inspection services for a friends car. I was fortunate in there was no wait and the vehicle was turned around in 16 minutes, including checking and checkout! I’m an Automotive Engineer and have worked on this vehicle for six months, some of which was to prepare it to be safe and successfully pass the inspection, which it did so there were no surprises.

I think they are ok, good price. I will say I don't know if they change their coffee every day in the waiting room but it tastes not good. It's a standard procedure so I can only give a B. It's not a fancy service. I will use them again if they have a coupon.

I prefer not to be writing this review since I have a 7 1/2 drive to New Orleans tomorrow, but I felt compelled to response. I took two cars into Driver's Edge in Allen for only an oil change with oil filter. I told Alex that we were going on a trip so we wanted to make sure all fluids were topped off. He confirmed that was included with the 23-point inspection. Alex tells me that the manufactured requires brake system hydraulic fluid service or brake system with OEM at 69.99. My car is at 57,000 miles. (This statement is not true, Hyundai only suggest interval to inspect for this service.) It is time for the coolant to be flushed which he suggested at 89.99 another 3,000 miles, that was fine. He suggested that I change the dirty air engine filter (which was white clean) and the air cabin filter which was dirty and needed to be changed. The low score is not because of the up sale on two items that were not required. The score is because he had one primary responsibility which was to change my oil. I checked my oil and air filters on both cars when I arrived home at 5PM. The oil on my Sonata was on low because they never filled to the full level. My wiper fluid required a pint of fluid on the Sante Fe and 8 oz on the Sonata. The response by the manager on the windshield wiper fluid was, "it was the foaming up of the fluid". I responded " a pint low!" I asked the technician how was it even possible to give me my car back on low oil after an oil change. His response was they probably just followed the manufacture quantity that was listed in their manual. Excuse me! Unbelievable, I cannot make this stuff up. And remember I have a 7 1/2 trip tomorrow. They did add about ¾ of a bottle to get it to full. So when I get back to Allen on the 27th of this month, I will take both cars to my Hyundai dealership in Plano who normally does my work, and I will have them complete the oil change on both cars all over again. If skilled technicians don't have enough common sense to check the full level after an oil change, who know what else is wrong with their work.

unknown

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They have always been professional as well as doing the work in a timely manner. All work was done in a day and the AC is good and cold when needed.
My only comment is to say that prices are a surprise sometimes considering the high cost of parts and labor these days, which I think is common at professonal shops. They do quite often offer me a discount upfront when doing extensive work.

I originally thought that the vehicle only needed a replacement headlight, although I had replaced the headlight myself within the previous year. This is my 17 year-old daughter's vehicle, so I opted against replacing it by myself again and decided to have Driver's Edge look at it since headlights typically last for much longer than a year. I had recently purchased a discount card for her to use for oil changes and the card also included discounts on other services with Driver's Edge. Overall, it was a good experience and prompted my daughter to return for an oil change within the following week. Since my daughter will be heading off to college soon, I thought it was a good time for her to learn how to deal with such problems herself.