Canine Courtyard

"Hi [member name removed], Thank you for taking the time and giving us such a nice review. My wife Debi and I have owned Canine Courtyard for almost 4 years. It's important to us that the dogs have the best experience and care while they're with us. We're really proud of our groomers. They truly groom the dogs as if they were their own. Thanks again. warm regards, Debi and Paul LaVoie"

"I am horribly embarssed by this report. When Mike picked up Captain he was in an obvious hurry. I had been looking for him all day. When I realized it was Captain that was going home I tried to catch up and discuss why there was a bandage on his leg. Unfortunetly, I stated that this may have begun before he got to the kennel. It was a hot spot. Mike replied that yes he's had those before and was out the door. After reading this review, I called the customer to straighten out the matter and she informed me that Mike was being saracastic. So here is my perspective of the incident. Captain is a large high energy Black Lab. The first evening he was boarded we saw him licking a hot spot. The hair was nearly gone and looked like it could have been worked on awhile. We applied a mild soap and sour apple to the hot spot. It seemed to work and we kept an eye on him the next few days. The hair was regrowing and we didn't apply any additional ointment. The dog was left in our care for 10 days without dayplay. We intentionaly let him stay longer with the outside dogs during potty runs to run off some of his anxieties. The evening before he was to be picked up we noticed he was once again licking the spot on his hind leg. Only this time he had licked thru the flesh. We cleaned the spot and wrapped it knowing the owner was picking up Captain the next day. This was not a scrape, nor a puncture of any kind. The wound was smooth and open from constant licking. Yes we have had a price increase since we purchased the facility in late January. This helps cover the cost of the increase in care. Previous managment ran all the dogs outside in one dog run and had no supervision. We now have four outside runs,and three new airconditioned inside runs, ALL of them are supervised by trained profesionals. The Kennels have all been cleaned and rebuilt with privacy pannels added. All of the Kennels are disinfected twice a day as is the inside daycares. The outside yards are spray disinfected every evening. The rates are on the front desk and posted online on our website. it is not our intention to rip anyone off, but only to provide the very best possible care and environment for our canine guests. I'm truly sorry for this incident. Please have Mike or you stop by and take a tour of our new facilities and talk this out. Warm regards, Paul and Debi LaVoie Owners"

"This is from a complaint that was filed in 2009. We have only owned the Kennel since January 2012. Please come by for a tour and meet the staff. We are "hands on owners. We have completely rebuilt the faciulities and hired additional profesional care givers. Our only concern is to provide the best care possible for our furry guests. Paul and Debi LaVoie owners"