Total Septic

Fast great service

Dwayne is incredible. Previous home owners did not disclose that the septic was collapsed and within a few months of living here the system would immediately backup into the house with the smallest amount of water, you can imagine the smell and mess that made. I called other septic companies and had trouble even getting them to show up and when they did most either wouldn't take the job because of challenges with replacing the system or would quote ridiculous amounts. I lucked into finding Dwayne and Total Septic and he showed the day after I called him, immediately started looking for solutions to the challenges my house had and quoted me the best price by far. After placing the system in, my general contractor abandoned our project because he had not submitted for any permits for the job he was doing and took off with about 60k of our money. Without permits Dwayne was not able to complete the install and the tank set exposed in ground for 6 months while I dealt with the city and legal. In that time, the hole flooded floating the tank and and snapping the piping. Once the permits were in, Dwayne came out immediately and pulled the tank out fixed all the pipes and had it working perfecting and buried in a day. For this extra effort that was no fault of his, he charged me 500 dollars. He could have charged pretty much anything at that point and I would have had to pay, but that is not the kind of guy he is. Since installing the system I have had two issues come up and both times they were out to fix either the same day or the next day. I could not recommend more Total Septic for any septic project you have. I am a lifetime customer and in a world like ours right now where 75% of the contractors are unreliable or just flat crooked, it was such a relief to find someone I could trust.

Signed up with the company when it was new. G people, good service. Prompt and knowledgeable.

Long wait

Na

Great guy and fast.

Scheduling was great, and they came and did a great job as always. Thank you Total Septic!

He explained the process of installing and maintaining a new septic system. He was on time and he did what he said he would do and with the price agreed upon. All the dirt was levelled and the system works great. All the worry we had put in over this problem was unnecessary because the project was in good hands.

Professional and explained everything

They were there within the window of time, were professional and thorough.

Ken was prompt courteous and the service was great!

prompt, courteous and cleaned up site

Very nice. Fixed the problem, showed me the problem, fast service.

We had just purchased our home and after a few days found that the septic system was having a problem - it smelled terribly. A septic contract was a required part of the purchase, however, after 2 months that company was making no headway in getting it fixed and we were unhappy and our neighbors were becoming annoyed with the smell too (understandably so.) We decided to try Total Septic upon recommendation of another neighbor. They were able to schedule our service for the next day. After a few minutes diagnostics, their technician felt confident he knew the issue and went to go get parts. That same afternoon, he replaced the air pump and verified aeration of the tank and explained it would take about 4-7 days to clear the smell. It did and we are extremely happy. I'm not the greatest fan of "star" ratings, but to explain my own below: 1) Work Quality 4.5/5, could it have been better (how it was mounted, setup, etc, yes, but for the price, I think they did a great job and anything more, probably would have required more time and more planning, nonetheless, those options weren't presented, so as close to a '5' as you can get. 2) Customer Service - Absolutely a '5' - Hands down excellent. They did not require a bunch of coordination or paperwork before coming out, they just made the appointment and fixed the problem asking for payment immediately after. We also chose to sign a support contract with them so we can continue to enjoy their excellent service. 3) Value for the money - I had priced replacement pumps and thought that was the problem, but I would be taking a gamble that my uneducated diagnosis from internet information was wrong. I received expert service and experience as well as same-day replacement for nearly the same price. In summary, I could not be happier with the service and people at Total Septic!

Ken was awesome. He came out within 3 hours of being called and completed the job quickly. I will definitely be changing my septic contract to these guys.

Fast response!

Ken did an amazing job. He went above and beyond to get my project completed.

On time and did the job

Professional & competitve pricing.

Big guy isn't always on time, but he does a good job of taking care of the job.

they were happy with their results .

Very honest and very professional. Highly recommend them

None

Total Septic provided a great service. Service was great and professional.