Technics Window Tinting LLC

"[Member Name Removed], I would like to thank you very much for the review, and I regret I did not respond when the review was given. We are doing an internal audit of our practices, and making some needed changes. Which also includes our location. We are moving to Southlake in January of 2018. We have long outgrown our location in Euless and we are very much looking forward to the move for a number of reasons. Our trust our customers and our employees will find it very comfortable and convenient. Again Thank you for your business and your kind words! Regards, Cory B."

"Hello [Member Name Removed], Sorry you feel the way you do. As you know we opened another location in Fort Worth a couple months ago. Ever since most if not all my time is spent at that location. I did forget to call you in a timely manner but I did manage to get a hold of you and we set an appointment for you to come in and drop the car off. We had you down for a 12-1pm drop off appointment. I had made arrangements for me to work at this location so I could take care of your car specifically. You came in at about 4pm that day. But we had a full schedule already so there was no way to fit your car in. I had planned to remove and replace the film on your front bumper so I needed about 3-4 hours with your car. When we talked that day you acknowledge that you were running late and said it was because you could not find anyone from work to pick you up. You expressed your frustration with having to come back again and I apologized. I explained why the film was lifting and you seemed understanding, and said you would call to reschedule when you were not so busy. I did not hear from you until Tuesday of this week. You say I was suppose to call you and make you an appointment, but I do not remember that being discussed. Sorry. We have about 75+ calls per day. 10+ emails per day, and we do 10+ cars a day. Sometimes we do drop the ball and forget things. I do my best to keep up with it all and I am very thankful for ever call, email and customer we get! My wife and I started this business with all we had and we take great pride in our customer service. We love our community and feel very Blessed to have a business and a list of repeat customers a mile long. I will look at what has happened here and make sure we take the necessary precautions to prevent it from happening in the future. As for the damage that was on your bumper. It simply did not happen at my shop. I own up to our mistakes and have no problem paying for our mistakes. No matter how much it cost. Just this month I replaced something for a customer and made a customer for life out of it. I understand the value of doing what is right. Again, [Member Name Removed] I apologize for the confusion. I can also refund the money you paid us for the bumper. I still have your receipt on file. Just email and I can mail you a check or you can come by and pick it up. Respectfully, Cory Benton"