
About us
We provide pest managment and termite services. Residential and Commerical Services
Business highlights
Services we offer
Pest control: roaches, ants, silver fish, spiders, fleas, ticks, beetles, flying insects, mosquitos, crickets, rodents, scorpions, centipedes, pill bugs, chiggers and other household pests. Termite baiting, liquid barrier treatment, and borate wood treatment. Residential & commercial.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- Check
- Visa
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
74% | ||
18% | ||
0% | ||
9% | ||
0% |
Filter reviews by service
"Mr [Member Name Removed], Thank you for the A rating. We truly appreciate you taking the time to sent this review. We hope you have a great weekend and stay safe!"
"Ms [Member Name Removed], Thank you for bringing this to our attention, you have my sincerest apologies and I completely understand your frustration. I am sorry you were not able to resolve this at the local level, therefore, I am bringing this to the attention of the Regional Manager for resolution. Someone will contact you to address this situation. Once again, my apologies. I hope you have a nice afternoon. Rae Lee, Customer Care"
"Thank you Mr [Member Name Removed], we greatly appreciate you taking time out of your day to give us an "A" rating! We strive everyday to exceed our customers' expectations. Have a great day!"
"Mr [Member Name Removed], thank you for the "A" rating and kind words. Customer satisfaction is our number one priority!"
"Thank you [Member Name Removed] for taking the time to give us feedback. Customer satisfaction is one of our top priorities. We appreciate your business. - Rae Lee - Customer Care"
"Ms. [Member Name Removed], Thank you for taking the time to share your positive experience with us. We appreciate that you have taken the time to do so. Your satisfaction is very important to us. We are pleased that we have the opportunity to provide service for you and your property and hope to continue a long term successful relationship. I have forwarded your complement to our corporate headquarters so the technicians and the entire team that services your property and account can be recognized. Thank you for choosing Massey Services. We appreciate your business. Susan Morgan, Massey Services Customer Care"
"[Removed Member Name], Thank you for your positive feedback! We appreciate the opportunity to serve you. I have forwarded your kind review to our corporate headquarters. Thank you for being a valued customer. Thank you, Massey Services Customer Care"
"[Member Info Removed]: Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important to us. I have forwarded your compliment to our corporate headquarters. Thank you allowing us the opportunity to serve you. Sincerely, Massey Services Customer Care"
After Myers was sold to Massey, we went through several service personnel, changing almost quarterly. While the lack of continuity didn't worsen the quality of the service, it did result in severe scheduling problems. In the last year, three of my four services have been messed-up with regard to scheduling. Twice I had to call AFTER the two hour window that the tech was promised within, and found out that the scheduled appointment had not been transferred to the tech's schedule book. They managed to get a tech to my house within an hour, but it was very disheartening.
Today was the last straw. I called about two weeks ago and scheduled my service for Friday, May 9th between 9 and 11AM. We waited, no tech appeared. I called Massey and the Office Manager stated that she saw that I had called and requested the appointment on 5/9 between 9 and 11...however, my service had been rescheduled, for an unknown reason, for two weeks later. No call was made with regards to this event.
I have advised Massey that I will no longer need their services, as they are unable to meet basic scheduling commitments. This is disappointing, as the actual services provided were quite good.
Several years back we found Myers and used their services for about 2-3 years. We used their services until I discovered unethical practices. Around 2010-2011 we installed a home surveillance camera and finally go the online viewing software up and running about the time of this incident. I wanted to test out my cameras from a location other than my home network so I sat at my office desk with the home cameras set up to view from my office. At the time I think Myers gave a 2 hour, possibly 4 hour window that they will arrive. Made sure I viewed the cameras during these times to see if they were capturing movement and to see if the technician would show up. All day went by and I never saw the technician show up.
I went home and checked my mailbox for mail and realized I had an invoice that was placed into my mailbox (opposed to the front door where they used to leave them). This made me more suspicious of what was happening this day. I went back to my entire day of recorded video and never once saw the technician take one foot to my property. At a very brief moment I saw the technician drive up to my mailbox and then insert the invoice. I was furious that I was being blatantly charged for services that were not rendered. I contacted the manager immediately.
The manager got on the phone and I told him that I have proof his technician was not servicing my property yet I was being billed for it by said technician. The manager came out and discovered my property nor any of my neighbors' properties. He suggested that the technician might have goofed and serviced the wrong address but this is the same technician I have had for a couple of years. Plus the manager never found evidence the neighboring properties were being serviced by accident. I told the manager that I would not mind showing him the video for proof but at this point, the manager had no stance in the matter other than to accept my claim and take action. He knew this was going to be a big deal as the union would have to be involved not to mention this guy and his family will now have to suffer from his short comings.
The manager tried to offer me free deals and money off of future appointments but the damage was done. I was too concerned that even though an isolated incident, I had no idea how long the technician was negating to service my property nor did I know who in the company the technician had also shared this incident with. It was in my best interest to drop the company and their services.
Licensing
State Contractor License Requirements
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