Massey Services

It was very excellent, very helpful, did a good job, and very thorough.

Very good, i have no problems with with them and professional.

For the past 5+ years I have requested Myers/Massey call at least 2 weeks prior to set the appt for service as I have 2 dogs and the gate to the back yard that is locked as I work. I have spoken to the service tech, office person, office mgr, supervisor, etc and have been assured on numerous occasions that this is not a problem. When the time comes for the svc to be performed I receive a phone msg around 5-6pm they will be there the next day giving a 3hr window of time for arrival, when I cannot be there. I have to call and reschedule etc. and we go through the request for 2 wk notification again! When they come thy do a good job. I just can't seem to get them scheduled to get here. The Termite section of their company seems to be able to schedule with no problems but the Pest Control portion can't seem to get it right. Out of frustration I finally cancelled the pest control service.

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They are excellent. I have not had a bug in my house this whole time.

They are very good and thorough. They call ahead before they show up and their prices are very competitive.

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They do pest control service periodically. They also treat inside if we have problems. They are very prompt. They call to schedule time and they are on time they said they will be. The technicians are very competent and know what they are doing.

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This review covers the last year of services from Massey, who bought out Myers Pest a while ago.
After Myers was sold to Massey, we went through several service personnel, changing almost quarterly. While the lack of continuity didn't worsen the quality of the service, it did result in severe scheduling problems. In the last year, three of my four services have been messed-up with regard to scheduling. Twice I had to call AFTER the two hour window that the tech was promised within, and found out that the scheduled appointment had not been transferred to the tech's schedule book. They managed to get a tech to my house within an hour, but it was very disheartening.
Today was the last straw. I called about two weeks ago and scheduled my service for Friday, May 9th between 9 and 11AM. We waited, no tech appeared. I called Massey and the Office Manager stated that she saw that I had called and requested the appointment on 5/9 between 9 and 11...however, my service had been rescheduled, for an unknown reason, for two weeks later. No call was made with regards to this event.
I have advised Massey that I will no longer need their services, as they are unable to meet basic scheduling commitments. This is disappointing, as the actual services provided were quite good.

Real well. On top of it, came out once a week and checked everything very carefully. They come whenever I need them. They said they would come any day of the week any time.

Massey was particularly helpful in coordinating the times with the contractors who were tearing out the shower (which had been leaking, also contributing to the termite problem). |

I believe this is an isolated incident but feel the need to disclose anyways. 
Several years back we found Myers and used their services for about 2-3 years. We used their services until I discovered unethical practices. Around 2010-2011 we installed a home surveillance camera  and finally go the online viewing software up and running about the time of this incident. I wanted to test out my cameras from a location other than my home network so I sat at my office desk with the home cameras set up to view from my office. At the time I think Myers gave a 2 hour, possibly 4 hour window that they will arrive. Made sure I viewed the cameras during these times to see if they were capturing movement and to see if the technician would show up. All day went by and I never saw the technician show up. 
I went home and checked my mailbox for mail and realized I had an invoice that was placed into my mailbox (opposed to the front door where they used to leave them). This made me more suspicious of what was happening this day. I went back to my entire day of recorded video and never once saw the technician take one foot to my property. At a very brief moment I saw the technician drive up to my mailbox and then insert the invoice. I was furious that I was being blatantly charged for services that were not rendered. I contacted the manager immediately.
The manager got on the phone and I told him that I have proof his technician was not servicing my property yet I was being billed for it by said technician. The manager came out and discovered my property nor any of my neighbors' properties. He suggested that the technician might have goofed and serviced the wrong address but this is the same technician I have had for a couple of years. Plus the manager never found evidence the neighboring properties were being serviced by accident. I told the manager that I would not mind showing him the video for proof but at this point, the manager had no stance in the matter other than to accept my claim and take action. He knew this was going to be a big deal as the union would have to be involved not to mention this guy and his family will now have to suffer from his short comings. 
The manager tried to offer me free deals and money off of future appointments but the damage was done. I was too concerned that even though an isolated incident, I had no idea how long the technician was negating to service my property nor did I know who in the company the technician had also shared this incident with. It was in my best interest to drop the company and their services.

Myers Pest & Termite Services do a good job.  Their price is fair and the results seem to be appropriate.  They are dependable.

I have used Myers for several years, beginning with the extermination of termites. They have always been very professional, courteous, timely and effective in their treatments. Our home is termite and pest-free with a quarterly service contract. I would recommend their services.

They are reliable and informative of scheduling. They just do everything that they are supposed to do for maintenance.

Good. I will be using them again.

I'm impressed with them. The technician is very thorough and friendly. I enjoy visiting with him. They're really professional and do a good job.

I have used them for 2 and half years and I have no bugs inside or out and no termites due to their termite inspection. They have also installed some animal guards glue boards around my garage. There customer service is very good. There technicians are always very polite.

They are pretty responsive. I have been really happy with them since we have used them. They are very courteous and on time. I did have a certain type of ant problem that took them awhile to take care of. I am nto sure if it worked, but I will find out soon.

They are always on time and polite. If you call, they will help you or call you back if you call after hours. They helped me locate a supplier to help me with drain flies.

They are prompt, reconfirm appointments, communicate regularly. My only complaint they do not have online bill paying services.

We have used them for 12 years and we have been real happy with them. If there is any concern about anything, they are real prompt in responding. There was this one time that we didn't like, he really didn't care, and had a bad attitude. I called them right away and they said it wouldn't be a problem and he would be off our list. They sent out somebody else and I just can't say enough good things about them. I needed a pest control service, they came door to door, and I thought I would take a chance. They have been wonderful.