Dalworth Clean

Really, I did not think the carpets would come out looking clean.  They look great and the guy went the extra mile  and did the closet which I didn't expect. I thought they might be a bit higher in price than some, but I got the results I wanted, on time.  I'll use them again, and recommend them to friends.

Pick up and delivery was punctual. Estimate for services provided was accurate, no surprises.
The result was excellent and my wool rug looked like new. I would use this company again.

Booked on-line and requested the person with Dalworth that had cleaned our carpets for the last 8 years.  He was no longer with the company.  :(  We did allow them to schedule us with someone else.  I had to call and reschedule because construction was not complete on our house.  They were very friendly and accomodating and rescheduled according to our schedule, which was very nice.  The gentleman showed up a little early, extremely nice and very presentable.  He cleaned the upstairs first - 3 bedrooms, a hall, and two large playrooms.  He cleaned the back stairs, front stairs, and then the downstairs - 2 bedrooms and 2 living rooms.  The carpet was new in 2011 and has been very well maintained.  The purpose of the cleaning was the kids tracked mud up the back stairs and into the playroom AND the house was just under construction for 4 months, so we wanted everything clean and back to new condition.
The mud stains were not even removed with the cleaning.  When the carpet was wet and combed, you could not see the stains.  When it dried, they were back.  It should be super simple to remove common mud from a carpet, yet it was still there.  Further, there was a small amount of vomit that I had cleaned but you could still see an outline.  Still there.
I guess I will have to find another carpet cleaner after 8 years.

They actually arrived early.  Originally we were going to clean a mattress and a pillow top on a waterbed but after examining the pillow top they advised just washing it in a washing machine rather than have them clean it.  The mattress looked like new once the cleaning was completed.

With exception of the upstairs carpets ( which were cleaned well), the end product was very disappointing. July 18/2013: After introducing himself, the first statement from Bobby G was that the tile was very soiled that it may not clean up very well. The tile was clean, the grout was soiled, but I had been successful in cleaning sections of it ( just decided to hire a professional to complete the job). Then Bobby, during the first hour, proceeded to make and receive several personal cell phone calls. After I complained to the Dalworth office , work continued. About 4-5 hours late, he was finished. The grout in all but the master bed and bathroom ( which previously had been all tan to brown) was now a variety of colors making it look like portions of it were soiled. The grout in the master bedroom and bathroom appeared just as it did prior to the arrival of the tech. The white base boards were now splashed with some sort of brown substance and looked filthy. 7/22/2014: I received an email from Dalworth with a request to complete a customer survey because my opinion really counts. I completed the survey promptly the next day relating the situation noted above. My realtor suggested that I get the grout cleaned as he too was noting that the grout did not appear to be cleaned. I called another vendor, arrived that day and cleaned the grout in the entire house that week. The tile and grout looked as it it had just been installed. On 7/31 I received a voice mail from Dalworth (Kirsten) regarding my responses and a request to call her back. Due to moving activities, I did not call her back until 8/5, left a vm, and then actually spoke to her on 8/6. At first I was told that as the 10 day satisfaction timeframe for the economy level service had expired, nothing would be done in response to my responses on the survey. When I noted the I provided a response well within the 10 day timeframe, I was then offered a $300 gift certificate for future service. When I emphasized that I had no desire to use Dalworth again, I was then offered a refund for the master bedroom and bathroom only( $205). Apparently, the time, effort, and frustration of having to get on my knees to wipe the dirt off all of the base boards ( and cabinets and refrigerator) in all of the rooms downstairs ( cleaning up after the tile cleaner!) holds no value to Dalworth. Will never use them again.

Dalworth persons showed up in the time allotment they gave me for being here.  They introduced themselves and went over what I wanted done.  Then they proceeded to do just what I wanted done.  Since my carpet had not been professionally cleaned in over 6 years, it was pretty dirty.  The gentleman cleaning the carpet went over it twice as well as moving the couches and cleaning under them.  The Dalworth persons were knowledgeable and professional.  And the carpet looks great. I will definitely be using them again.

Cleaned the carpet and couch. Service include special cleaning for those fun ol' pet stains. Great service.

When I called to schedule I was told that for the amount I was quoted the previously listed services would be performed.  It was also implied that more than one individual would show up to perform the work.  The morning of the cleaning only one person came at the very end of the arrival time window.  I also want to mention that this person showed up in an unmarked, plain white van, that did not bear the Dalworth name or Logo, which I thought was odd.  The young man was polite and set to work immediately.  When I asked him where the rest of his crew was, he said that he was it.  Puzzled I questioned him about the fact that he was alone.  I was curious how he was going to move my furniture by himself.  He stated that he would only be moving small items that were less than 65 lbs.  I told him that this was NOT indicated to me during the scheduling process.  I also asked him how long it would take to complete the work.  He stated that it would be about 2 hours; something that I was also confused by, since he was by himself.  While he cleaned the carpets, I worked on the computer and did not follow him around.  After he finished I checked his work.  Immediately I realized several things were wrong.  First, he did not move the furniture, even the things that I was able to move BY MYSELF.  Second he did not vacuum prior to cleaning.  Third he did not clean the edges, corners, or behind the doors (they were bone dry).  I had him go over several spots before he left that I didn't feel were done as well as they could be.  He was very polite, and went over the places that I asked him to go over, and they did look better.  When he was finished he asked for payment.  I paid him, but with reservation, and indicated that I would be calling the main office.  He was not argumentative, still polite.  I also asked about the fans, to which he responded that most of the carpets were nearly dry already and they wouldn't be necessary.  This was not true, since it took approximately 24 hours for the carpets to completely dry. (When I scheduled they said that it would take no more than 6-8 without the fans.)  Once the young man had left I noticed that wall had been damaged by the hose and would need to be repainted. Additionally, I noticed a piece of crumpled paper and a candy wrapper under two pieces of furniture in my living room.  (Two pieces that could have and should have been moved easily)  I called the main office and shared with them my concerns.  They passed my concerns on to a manager who offered to have someone return to re-do the work to my satisfaction.  Unfortunately due to scheduling issues (mine, not their's) that was not possible.  They did, however, extend a 50% discount on the service provided and offered to pay for the repainting of my wall.  So I ended up paying $300 in total for the service.  The customer service on the back end of my experience was good, but I don't know if I would use them again considering all that happened.

price was fair,  they did what they said they would do, when they said they would, at the price they said they would do at, in a professional manner.
The information is as best as I can remember it.

They were timely.  They were professional.  They did their best to get rid of some of the pet stains we had in some of the carpets and they did a pretty good job on most of them.  They were efficient; they got in, and got it cleaned in a reasonable amount of time.

They came out quickly as we needed the work done as soon as possible. They were courteous and thorough.

He was very honest and hardworking. He gave me really good advice about how to maintain my slate flooring and didn't try to sell me any cleaning agent or something like that.

They're the only company I've ever used to clean my carpets. I chose to use them initially because of their pricing but I went back to them because of the quality of their work and the professionalism of their staff.

They were excellent and on time. They did an A job and it was reasonably priced. They listened and looked at what I was looking at and the spot was cleaned. They impressed me with being professional and with how they worked.

They did an excellent job with the carpet cleaning that we wanted. They did try to push extra services which were very expensive.

He was excellent.  The results were better than I could possibly hoped.

Service was performed after move out so visible inspection wasn't able to be done, however job looked very good from realtors photos. Service was performed on time as scheduled.

     Overall we were very pleased with the whole process. Removal of old flooring took several days and created quite a bit of dust. Dalworth employees moved furniture and covered everything in plastic but there was still lots of dusting to do afterwards. The workers arrived on time everyday and were very polite and professional. We had nearly 2000 square feet of wood flooring installed and it is beautiful.    
     We did have them return to put on trim in a small hallway that was overlooked. It took Dalworth a couple days to come back but that was okay.

He was late by 30 minutes due to traffic and rainy weather, which is fine.  It was his attitude AT THE START which was the problem, he got irritated with my questions and desire not to have water leaks from hose as the guy with another company, who showed up the day before that I asked to leave.   He interrupted and got snarky.  So I left and came back and carpets looked great.   His attitude was better, don't know why.   He undersold his service b/c in the end, what I was asking for in the beginning, he DID do even though he made me feel like the cleaning wouldn't.  So that's better than the other way around, over promising and under delivering.  He was quick which was nice as well. and respected my dog who had to be put in another room b/c he is terrified of vacuum machines.  

Everything went smoothly. The office staff were friendly and accepted the Angie's List deal coupon without question. The technicians showed up on time and worked really hard to clean completely and quickly. I hadn't had the carpets cleaned in 2 years so they were pretty dirty. The technicians were friendly. My carpets look great now!
I will call Dalworth Clean again.

My technician, Jaime, or Juan, can remember his name...sorry....was superb. I just bought the house.  The carpet in a couple of rooms was really, really dirty. I was certain I would have to replace it.  After he was done, the carpet truly looks new.  He was polite, fast, and extremely careful to do a good job.  I recommend Dalworth Clean most highly.

Everything went beautifully. They picked up the rugs at our old house, and delivered the cleaned rugs to our new house.

Dalworth Carpet Cleaning didn't do a very good job, I'm very disappointed. They also quoted me a high price and didn't tell me that they have a special promo going on. Their service ended up costing more than their special, what they had advertised. My carpet stayed wet for 2 days and it got dirty again because I think they didn't suck all the water up.

Dalworth Clean did a really good job. We liked everything. They're real nice folks. They had to come a little bit later but the called to inform us.

Punctual, efficient, great results.