Dalworth Clean

It is hard to believe a once reputable company could handle my home recklessly and create more damage than they came to repair. They were hired to clean dust from redoing hardwood floors. Period. They sent a third-party team - without disclosing it - which somehow stirred up soot with their air cleaning machine. When they came to fix their own mess, their hoses ruined the newly done hardwood floors with scratches and scraped the new wallpaper. They poured water on the floors and scrubbed them such that they also buckled. Everything had to be redone. They would not accept responsibility, They literally RUINED the rooms they were in when they came to clean dust. Just dust. The crews tried to blame the A/V techs who were working in another part of the house and didn’t have any equipment on them but tablets for programming. But we quickly saw that lack of accountability starts with the owner, who has never called back. Upon researching how this company could have become so incompetent,, I learned they over priced services when people’s home insurance will pay. This once was an honest business. Now, it is NOT. It is a hazard to bring them into your home. It is corruption.

On Oct. 23, 2023, I had several items in my home cleaned. One item being my $2000 area rug which they almost ruined. We have dogs so I like to have it cleaned often. Dalworth has been my go to as they were just out 6/28/23 to clean the same area rug. I like it to be cleaned frequently. This time around has been a nightmare. Upon Dalworth leaving my home, they left a horrific odor throughout my home. I spent over $1000. I contacted Dalworth to advise them of the odor in my area rug and how it spread throughout my home in hopes that they would fix & make right. They returned 10/27, sprayed a deodorizer which took about 5 minutes & left. The same tech. Chris informed me if the odor in my rug does not go away I would have to have it cleaned in house for an additional cost at my expense. Needless to say I was not happy. After finally getting to speak to a manger that was a no show to inspect the issue he stated a refund would be provided via phone. Due to odor they caused, I had to contact another carpet company to try and fix the damages incurred by Dalworth which cost me an additional 607.87. I contacted Dalworth to advise them of the new charges I had to pay & asked that they cover the cost in the amount of $600. They of course refused.

First time not satisfactory. Had to return Second time some better but still not perfect job. But the personnel could not have been nicer.

The set up an appointment (Richard was very nice and helpful), they came out at the appointed time when we were told that he forgot his computer at another customer so he could not give us a quote at that time, said he would send us a quote as soon as he retrieved his computer, we never heard back from anyone.

Great service. Technician was punctual and showed me where stains were located and how they could be address. Very satisfied with my service.

He arrived timely, very pleasant to work, kept us informed with excellent product completion. Friendly and professional.

The rug looks much better. Dalworth was very easy to work with and were able to schedule pickup and delivery according to my schedule.

They did a great job! I had them clean the commercial glue down carpet in my office (1700 sq. ft.) and a 9 x 12 wool Oriental rug in my waiting room. What once was dirty and worn looking is bright and shiny like new again! The technician was friendly and professional, and I appreciated that he wore a mask during the time that we were interacting, given the current pandemic situation. Well worth the money. Will hire again!

Went very well and was very pleased with service

Very pleased with the job done. The technicians were on time and did a very professional job. Will definitely use again and recommend to friends.

Service was excellent. The cleaners were very professional. They arrived early and kept me updated on the services.

Great on time and very good cleaning

all work completed to our satisfaction. no issues. no concerns.

Kermit Zachary and his team did an awesome job! They were on time and went above and beyond to get it done for us. Remember to request Kermit!! Our carpets look great.

When I called to make an appointment I was given a specific quote with an email followup plus a reminder the day before the cleaning. Carlos showed up right on time and got with it and was done in under 1 1/2 hours. Treated some spots and high traffic areas at no additional charge as well as free deodorizing. The Econo special was just right for what we needed, so we are well pleased with the entire process and cost which was the exact amount quoted. No attempt was made to up sell us on any additional services which was very appreciated.

They came to clean the carpet and pick up an area rug. They only guaranteed the carpet would stay clean or they would come back and clean again IF I paid another $200. The stains were back in a month. I would not recommend this company. Too much upselling for no value. They also charged $500. for an area rug that only stayed clean for a month.

The technician arrived early, was thorough and professional; A very smooth process and quickly performed.

The person arrived on time and completed the work as requested.

The servicemen were late to my house, and since they were late, they rushed the job. The cough came out ok, but I expected cleaner. I did report the lateness to the company and they did send a coupon in the mail for future service, which I thought was a nice gesture; however, I will not hire again.

Phenomenal. I was very impressed with the services provided by Dalworth Clean and the hard work and professionalism provided by the technician (Randy) to get our carpets ready for move-in. He was very meticulous and clearly he took great pride in his work. That type of dedication and quality of work has earn our trust for future cleaning needs.

Cleaned carpets. Easy to set up online. Technician was friendly and thorough.

They are really good at responding and punctuality

NEVER AGAIN. When I get an over the phone quote, I do not expect a high power salesman disguised as a carpet tech. What started out as almost $150-$200 range, became a quote of $700 to get the carpet cleaned. I told him to go jump in a lake, and went with the original price. RIP OFFS.

Very professional, extremely pleased! Definitely would request their service again.

The tech told my husband we needed an additional protectant that ended up costing $200 more dollars