Complete Cool Air

I had a new HVAC unit replaced on 4/15/2022 and I chose Complete Cool Air in Euless because it is a local, family-owned veteran business. I am very happy with the new efficient, quiet HVAC unit. The unit really packs a punch...I have the thermostat set as 82 degrees during the day, in this Texas heat! Alex arrived early morning (right on time) and the HVAC installation and removal of the old unit was completed finished by mid-afternoon. Alex had to trouble-shoot and adjust the bottom vent, it was skewed and he also stabilized the top air flow vent with a piece of wood because it was attached to only dry wall....nice!! Complete Cool Air has outstanding employees/technicians that take the time to explain the HVAC complexities, while performing their job and servicing the unit in the most extreme Texas heat. My unit was making noises and the A-coil froze up on 8/8/2023. I called Complete Cool Air and Paul (as always) returned my call within a half-hour and sent Don to my place within an hour! Don performed all the tests on the unit, found a defective part and returned the next day and replaced it. It is humbling watching/knowing these men are out in this extreme heat while providing quality service. I trust/respect this family-owned, veteran company... they go the extra mile and stand by all their service work with integrity. I really recommend purchasing the Complete Club Membership annually; it will save money on repairs, includes 2 visits a year to check the entire HVAC unit: components/electrical/freon levels and provide serious peace of mind at a decent price! Especially, for someone like myself with zero HVAC knowledge; this membership warranty helps protect my investment and assures me; if something does go wrong, Complete Cool Comfort in Euless is there to take care of the problem because this company does care about its' customers!!

great. efficient. punctual. will hire again

My husband and I always call Complete Cool Air, since the first day that, Paul, came to service our A/C unit. We were highly impressed with his honesty and helpfulness, and due to that very first day, we would never call anyone else. Each and every time we need service, this Company is always on time and very professional. We respect the opinions and advice this Company gives. We recently purchased a new house furnace and are extremely satisfied with the equipment and workmanship. We have been customers for twelve years, and highly recommend Complete Cool Air.

We had called this company from a recommendation of a neighbor a few years ago. The tech that came out told us the compressor needed to be replaced and gave us a quote and an option of replacing it ourselves. We were only charged the service fee, and picked the second option. A few years later, we decide to replace both units, inside and out. After much research we settled on American Standard, which owns Trane. In an effort to cash in on the rebates, we picked a highly efficient model, multiple stages, 18 SEER, etc. Paul Levi (the owner) came out to take a look, and asked about the hot or cold spots, recommended a couple of changes, and was totally professional. On the day of installation, 3 techs showed up, 2 for the removal and installation and one that was strictly the hookup guy. He hooked up the outside units, then the inside (attic) units, and the thermostats. We were given a walk through on how to work everything, and actually didn't turn the unit on for a couple of months after that (installation was in March). We turned out units on finally, and had the oven on, and still felt cold in the house. The units are ultra quiet, on stage 1, you cannot hear them at all. You can hear them kick in just slightly on state 2, but have to be directly under the intake to hear them. Cold air, no noise, looking forward to lower electric bills. My experience is this is a stand up company. We haven't had them out to do any maintenance as of yet, so I cannot comment on that.

They've always done a great job. I've always been pleased with their service and would recommend them.

Based on the amount of money I've spent with them, I'm pleased.

They did a great job! I love them! They are always top-notch!

Arrived on time and seemed to do a good job of checking the A/C unitd

I called early on a Saturday. They were able to send a man between 10 and 11am the same day. He suspected the main capacitor after everything inside the house was fine. It was swollen and he replaced it. He also suggested a starter kit, but he did not push me. He gave an estimate for the kit. He also offered two more visits in one year for heat and air check-up and clean for just $42 added to the current bill.

Leak was repaired

Great, ac back on!

Great communication all the way through the process, from initial scheduling to a courtesy call as the technician was on his way. Technician was professional, explained everything he was doing and answered all my questions.

Great Service! Needed 4 lbs of Freon, ended up buying the maintenance package - 2 services a year! Honest and hard working! So happy!

There were two people that came out. They gave me a run-down of what they did for me. The are that they worked was kept clean.

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They were professional and nice. They arrived on time, worked efficiently and cleaned up behind them selves. Both the owner and his tech have Military backgrounds like I do and they went above and beyond the standard service I expected to get.

I have air conditioning again and will be sleeping well tonight!

I found Paul Levi, owner of Complete Cool Air, on Angie's list, and because he lived in Euless, as I do....and because of the reviews from other customers, I called him about getting an estimate on relocating vents and running new duct work in the kitchen/den/living area. We set the appointment for last Friday, and he showed up promptly and gave us a bid. My husband has done such work, but was not able to do ours at this time. So he and Paul were able to talk and come up with the plan. We were impressed with his professionalism. We agreed to the price, and set appointment for the following Tuesday. (today). He arrived promptly with his employee, Orlando, and they both seemed knowledgable, profiecient, and professional in completing the job. We intend to do the rest of the duct work during cooler weather. Paul advised us that he could quote even better rates during the off season. But we really needed the area I described done immediately as we are in the midst of a renovation of this living area. When we get ready to do the remainder of the house, we definitely will call Paul at Complete Cool Air for that or any other A/C work. We can gladly recommend both Paul and his company for your A/C needs. We are happy to have found him on Angie's list.

Smooth, professional, and a positive outcome on the first visit! 
Nothing major was found, but several small things contributed to my compressor/fan not running consistently. I'm enjoying the cool comfort again.
Highly recommended!

My Appointment was from 1 to 3. he called at 1:30 and said he had been delayed and would be here in appx 30 minutes. He was very professional and I felt as though he did a very good job. he took nearly and hour and told me about a maintenance plan. I am considering it.

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Everything was great up until the moment he decided not to fix the heater and to go for the full monty. I called about 5:00 the night before. Service tech answered the phone and said he would come out the next day. He arrived on time and we were looking forward to getting the furnace fixed given how cold it had been. 
The service tech indicated the part was no longer available for our 30 year old furnace and the only way to have heat in the house was to open our wallets and write a check for $8,000 for a 60K BTU unit, $5,085 for furnace and duct repairs (I guess assuming they would find something) and miscellaneous.
Fortunately we had called two technicians from two companies that day figuring an extra $80 service fee would be better than freezing another night.   The second company arrived about two hours later.  They diagnosed the same problem.   But they tried to get the part.   A new valve had been developed for the unit by the manufacturer as a substitution..  It did take one more day to get but he came back the next day and installed it.   Total charge from the OTHER company was $270.  Today, thanks to having another company on the tee, we are warm and snug as a bug.   We still  two weeks and $17K poorer might be be sitting in open air cold.
I wanted my problem fixed.  Rather he wanted to upsell me the new system.   Not impressed with Complete Cool Air and their attempts to get thousands of dollars from us.

UPDATE: I received a check in the mail for the return of my service charge along with the business card of Paul Levi (who also signed the check).  As a result I changed my overall grade from D to C.  I appreciate the gesture from the business owner and hope the technician is either not there or will fix the problems first in the future for other customers. 

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