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Apple Glass & Mirror

Glass and Mirror Service, Auto Glass, Window Service,

About us

We are committed to provide the best customer service possible. All of our employees are equally committed to the customer. Our Company Philosophy: To provide our customers with the highest quality service, integrity, and honesty that is consistent with our moral and ethical Christian values.

Business highlights

Emergency services offered
31 years of experience

Services we offer

Custom Shower Glass, Auto Glass, Residential Glass, Commercial Glass

Services we don't offer

Stained glass

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.525 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
4%
3
4%
2
8%
1
4%

Filter reviews by service

Showing 1-25 of 25 reviews
Roger K.
Jan 2017
2.0
$78,800
All was well until I notices a stress crack beginning in a corner of the inner pane of glass in Dec, 2016. A call to Debbie at their office resulted in being told that all they guarantee is the seal between the glass.
Being a senior citizen and living alone, I knew there was no impact to the inside of the glass but they insisted they had no guarantee on the glass itself, even if it cracked by itself,
It seems fairly obvious that the glass was not fit correctly to the metal frame.
Won't use them again as they made no attempt to work with me to resolve the problem.

Muhammad U.
May 2016
1.0
$35,000
1)After putting in the glass, there was a scratched pane put in that can cut if touched. 2) When I hired him, it was to reseal any leaks in addition to replacing glass. He left and never came back after promising he would once the seal dried up. 3 weeks and several promises later, still a no show. 3) The unprofessionalism displayed by reminding the customer that I got a good deal, was unnecessary.

Kathleen B.
Mar 2016
5.0
Yes, I recommend this pro
$20,400
unknown

Edward L.
Jan 2016
5.0
Yes, I recommend this pro
Apple Glass & Mirror is example of old fashion, solid customer service.  We couldn't have done  better.

Michael M.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Christopher R.
Sep 2015
5.0
Yes, I recommend this pro
$40,000
They were able to get the mirror in the size we needed. 96" by 34" approx, install it and remove and haul away the old one, while there were painters all over my house and in less than a week since we told them what we needed.

David A.
Jul 2015
5.0
Yes, I recommend this pro
$85,000
They were great. Very professional and the install came out perfect.  Very pleased.

DALE C.
Jul 2015
2.0
$90,000

Owner had to come out several times to make "Corrections" with measurements and to get the Pony Wall Shower Door Frame and Door installed correctly.

In defense of the Owner initially, the Supplier provided a "not well built" Shower Door and Enclosure.  I had a Pony Wall frame Glass initially that was 3/8 inch thick and a Shower Door Glass that was 1/4 inch thick.

I would expect an Owner of a Company would definitely pay more "Attention to Detail" and make sure everything was correct prior to coming to my House to install Pony Wall Shower enclosure.

When the contract was originally signed I asked for a Shower Door deflector that would drain the water directly back into the 36 inch square basin.   Instead, he gave me one of those "Drip Rail" that drains water to the side of the Shower Door, which was not I what I wanted.  He tried to pass that off on to me. 

Instead, I had to go onto the Internet and Order for myself a  "Shower Door Deflector" that I originally requested and it cost me an additional $ 35 out of my pocket.

This Owner tries to upsell the "Frameless" Shower enclosures instead of what a customer actually wants.   Had I known I would have so much difficulty getting a Pony Wall Shower enclosure installed from this company, I would have gone with another Company.



Craig S.
Apr 2015
5.0
Yes, I recommend this pro
$180,000
unknown

Janis R.
Jan 2015
5.0
Yes, I recommend this pro
$12,500
unknown
Response from

"Thank you [Member name] for taking the time to let us know how we are doing. I am happy to hear you had a good experience as we helped you with you glass needs. It is always good to hear that we are satisfying our customers. Thank you again for your business and hope that you have a blessed day."


Timothy L.
Dec 2014
5.0
Yes, I recommend this pro
$30,000
Smoothly. Punctual and efficient.
Response from

"Thank you for allowing us to help you out with you project. I am happy to hear you had a great experience with us during this time. It was a pleasure doing business with you and I hope you have a blessed day. -Jake Van Den Brande"


George L.
Aug 2014
5.0
Yes, I recommend this pro
$100,000
great
Response from

"Thank you Mr [member name removed] for giving us the opportunity to provide you with your shower needs. I also appreciate you taking the time to rate and comment on our services and your experience. It was a pleasure wiring with you. Jake Van Den Brande -President"


Wende C.
Jul 2014
5.0
Yes, I recommend this pro
$11,800
I called the provider on a Friday morning right after my window was broken. I asked if some one could come the same day. I was told some one could be there before noon. They called about an hour and a half later to say they were on their way. They had to drive from Euless to S. Ft. Worth. He arrived and got right to work. The window is very old and not completely square so it took him a while to fit the glass in appropriately. He worked a long while finished, and was gone before noon. In would definitely use them again.
Response from

"We know that there are so many options when it comes to glass providers and we appreciate you giving us the opportunity to prove we are the best choice in DFW. I spoke with the technician that installed you glass and he said it was a pleasure to do this work for you. I thank you for the opportunity to provide you with your glass needs and hope you have a blessed day. Jake Van Den Brande -President"


Kelly P.
Feb 2014
5.0
Yes, I recommend this pro
Excellent work. Extremely pleased.
Response from

"Thank you so much for taking the time to rate and comment on the work we performed for you. It was truly a pleasure to be able to help you with your glass needs. Hope you have a blessed day. Jake Van Den Brande -President"


Eric A.
Feb 2014
3.0
$12,800
.Work was done promptly , but the new parts did not match my shower frame.
I called Lee with Apple Glass and he apologize for the parts not matching, but did not offer to exchange the parts for the right color and then he had the nerve to say he did not charge enough for the job anyway.
Sorry, not the customers problem !!!
Response from

"Thank you [member name removed] for taking the time to post a comment and rate our company. I am truly sorry you were not 100% satisfied with our professionalism. I do appreciate your honesty and candor on the matter as this will help us improve in the future in becoming DFW's top choice in the glass industry. As always we strive to satisfy each and every customer, and this shows we do have some areas we need to improve upon and will continue to do so. Again, my sincere apologies and hope you have a blessed day. Jake Van Den Brande- President"


Harry B.
Oct 2013
5.0
Yes, I recommend this pro
$25,000
Jeff and his helper showed up on time and went right to work.  They finished about 45 minutes later and collected my $250 on my CC. This was my deductible from my State Farm auto policy.  Parts and labor warrented  for life. So far, so good.
Response from

"Thank you [member name removed] for taking the time to review and comment on your experience with our service. I am very please to hear you are satisfied with our service. We make it our goal to provide the best customer experience possible. Thank you again for the opportunity and have a bless day. Jake Van Den Brande - President"


Joe D.
Sep 2013
5.0
Yes, I recommend this pro
$10,000
On time, finished in 1/2 hour. Looks great-friendly servicemen.
Response from

"Thank you (removed member name) for taking the time to review and comment on your experience with our service. I am very please to hear you are satisfied with our service. We make it our goal to provide the best customer experience possible. Thank you again for the opportunity and have a bless day. Jake Van Den Brande - President"


Retta M.
Sep 2013
5.0
Yes, I recommend this pro
$3,000
These folks are great.  Job done in one day at reasonable rate.  They even called to follow up on my satisfaction on this very small job.  They are located very nearby and are my new glass shop!
Response from

"Thank you [member name removed] for taking the time to write a review on our service. And such a good one at that. We are always happy to hear our customers are satisfied with our level of service. We look forward to future business with you. Have a blessed day."


Amy C.
Aug 2013
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you (Member name removed) for taking the time to review us on your experience. I am happy to see you have a good experience with us as we always strive to provide the best service possible. Thanks again and have a blessed day."


Robert and Jane S.
Jun 2013
5.0
Yes, I recommend this pro
$26,000
It was a delightful experience.  Nice-looking young men, very professional, very polite.  It ended up costing less than I had anticipated because I had miscalculated the measurement of the mirror.  Jake, the owner, told me about it immediately, which I very much appreciated.
Response from

"Thank you for allowing us to take care of your glass needs. It was a pleasure to do business with you and I am glad you have such a great experience. Thanks again and have a blessed day."


Bruce M.
Jun 2013
5.0
Yes, I recommend this pro
$58,300
Chose them after getting bids from several providers. They were very responsive - came out to measure it the day I called. When we finished tiling, they came out to do a final measurement and ordered the glass. Then they installed it well within the 7-10 days they quoted. Pricewise, they were the lowest price although others were very close.
Response from

"Thank you (Member name removed) for the review and for allowing us to take care of your glass needs. It was a pleasure to meet you. I am happy to hear you had were please with our service. Thanks again and have a blessed day."


Doug A.
May 2013
5.0
Yes, I recommend this pro
The work was good. We were pleased with service.
Response from

"Thank you again for reviewing our service and for doing so highly. It was a pleasure doing business with you. Have a blessed day."


Brenda S.
Apr 2013
4.0
Yes, I recommend this pro
This is the second time I have hired them. The overall work was okay. The shower enclosure turned out very well. They did damage a door frame and a cabinet that I had just painted and they never said anything about it.The grade for professionalism is only based on one incident where the technicians caused damage to a door frame and a cabinet.
Response from

"Thank you for posting a comment and grading us on your experience. I truly apologize for any damage that was caused and that no one spoke to you about it. It is our goal to provide you with the BEST service and products possible. Thank you again for you business and I hope we can work together again in the future on other projects. Have a blessed day."


Joddy M.
Jan 2013
5.0
Yes, I recommend this pro
$15,000
They were on time, the quality was good, and we will definitely use them again if we need their services.
Response from

"Thank you for the opportunity to take care of your glass needs. I am very happy to hear you had a good experience with us. We strive to provide the best customer service and finished products possible. Also thank you for taking the time to review our services and for such great feedback. Have a blessed 2013. Jake Van Den Brande, owner"


John S.
Nov 2012
5.0
Yes, I recommend this pro
$200,000
Work was excellent and performed in a professional manner.  Left the job site clean.  ALso, they are very good about communicating with the customer.  Would happily use them again
Response from

"Thank you member for taking the time to write a review. I am very pleased to hear you are completely satisfied with the services we provided for you. Thanks again for using Apple Glass and Mirror. -Jake VanDenBrande, owner"

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Apple Glass & Mirror is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Apple Glass & Mirror accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Apple Glass & Mirror offers free project estimates.
No, Apple Glass & Mirror does not offer eco-friendly accreditations.
No, Apple Glass & Mirror does not offer a senior discount.
Yes, Apple Glass & Mirror offers emergency services.
Yes, Apple Glass & Mirror offers warranties.
Apple Glass & Mirror offers the following services: Custom Shower Glass, Auto Glass, Residential Glass, Commercial Glass
Stained glass

Contact Information

2801 W Euless Blvd, Euless, TX 76040

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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