"We have checked GPS and phone records and have found that our tech did arrive after 4pm as promised and you did not answer your door nor cell phone. In addition to that, you called our tech after we left a courtesy door notice that we were sorry we missed you. Our technicians are very popular during this time of year with extreme heat and have other customers to tend to. When customers aren’t home, it ties up our schedule and prevents us from providing efficient service."

"Dear Angie's List member, What is your invoice number? We have checked our quickbooks and dispatch schedule for November and cannot find any record of your name nor any charge for $89.00. We feel strongly that you may have us confused with another company. Please review your record or call Janette at 585-0909 to verify or for assistance. Once that is verified we kindly ask you to remove your review. Best regards, Brandon, President Total Air"

"Thank you, Mr. [Member Name Removed], for trusting Total Air with your HVAC for your home and properties throughout El Paso!"

"[Removed name] review and ratings make it abundantly clear that you wanted a lower price and did not want to pay a dime for our initial service call that you requested. You agreed over the phone with our dispatcher for a $75 service call fee for a tech to diagnose why your upstairs was unbearably hot. When it was determined that your HVAC system and furnace were installed incorrectly by another company we agreed to have the owner go the very next morning to quote you on the repairs. That was your free estimate. During that visit you mentioned that you did not have much money for the project. We completely understand that you did not want to spend a lot for the repair, however, what we quoted you was exactly how the owner would have done the repair had it been his own house, which entailed the following: 1) Accurately fix a major air leak and enhance the efficiency of the whole system. 2) Install Premium Opposed Blade Damper(OBDs) Registers in all upstairs bedrooms and bathroom to enable air balancing 3) Install baffles/air turning veins in the upstairs ducts to redirect airflow to the downstairs ductwork 4) Remove/Reinstall the furnace and correct code violations 5) Cut wall adjacent to furnace closet and install a larger return air grille to allow more airflow into the furnace prior to being heated You mentioned that another company fixed the issue for a cheaper price, yet did something totally different than what we quoted. We hope it works out for you, but with all due respect we completely disagree with your F ratings for professionalism and quality. Best Regards, Brandon Brooks"

"[removed member name], thank you for giving us the opportunity to serve you and your family and business. We wish you continued growth and feel free to call us anytime for service as needed! Best regards, Brandon Brooks and the team at Total Air"