Southwest Chimney & Stoves & Air Duct Cleaning

I hired this company to clean my fireplace and install a cap ($450) and clean the heating/cooling system ($1727). Due to my work schedule, I was unable to obtain an explanation of the work done when it was completed & trusted the workmanship of these people and paid over the phone before inspecting my home. Before these people arrived to my home, I had just painted the entire interior of my home: walls, ceilings, frames, doors, etc. Long story short, these people are dirty, sloppy, careless and straight up disrespectful of homes, time and money. I had scratches on my ceiling, molding, doors, walls and had my painter come back to fix their ineptitude. They offered to use my paint and come touch up what they wrecked which is a complete joke. The painter charged me $220; with much distress and difficulty, I was able to obtain $120 from these people to pay the painter. No, they did not pay the entire touch up cost. Seriously, these people are quick to charge big money claiming professionalism and super cheap when having to pay for repairs they cause. Lesson of the story: hire a bad handyman. You’ll get the same sloppy job buy at a smaller cost.

Very well. The problem was fixed and the dryer works.

did a great job

I called Southwest to get a quote for repair on my fireplace as my home inspector did not know what issues existed only that it was not safely operable until an inspection had been completed. They came out to complete a cleaning and provide me a quote for repair that was needed that they could visually see (this changed a bit as they began work and discovered additional damage but I was quickly made aware of the change and offered the option of additional repair). I had also been contemplating ceramic logs and wanted a remote controlled log system, they were able to assist with this as well. From the very first phone call to the completion of the interior system they were courteous, professional, punctual, and flexible. Great company and I would recommend them with no reservations and will use them for any future needs.

dryer vent cleaning - excellent. quick, effective. showed me pictures of what they did on the roof to the vent opening. dryer works now. they cleaned up the mess.

chimney sweep - excellent work. crew cleaned up afterwards. they cleaned the gas logs and inside the chimney of our new house. we haven't used it yet so i don't know how effective it is yet.

chimney cap - they came back another day to install a new chimney cap. This was super fast and they were on time.

quote for air duct cleaning - they walked my house, did quick measurements and vent counts and provided me with an outrageous quote to clean the ducts. This quote was 3 times another quote so I did not use them for this service.

My only complaint about this company is the communication with the office. The lady in the office gave me a quote and when I combined services there was a $10 discount which they did not apply when I paid for services, and the guys on the crew said I had to call the office about it. When I called to ask about this, she said that because i paid with credit card she couldn't refund those ten dollars. But she would give me a credit for the chimney cap and give me another $10 off just for the trouble. She didn't call me back when she said she would, and then she called back to find out if I was interested in the air duct cleaning quote, to which I said no, but you guys were supposed to come out to install a new chimney cap and I told her the quote she had given me. She said let me make a note of that, and then when they came out to install it, they STILL did not apply the discount. There's a problem with communicating with the client and the crew.

Also I think they were expensive. The work was quality but the communication and the promises for discounts were crappy.

unknown

unknown

unknown

On the day the technicians finished the job and left, I had to call the company and have someone return because one of my AC units was not working.  After investigating, the technician found that the cover panels for a heater had not been replaced properly, and a contact switch wasn't engaged.  A few days later, I found a puddle on the garage floor under that same heater.  A workman from a heating and cooling company discovered that a tube draining AC condensation had been left kinked, so the water flow leaked onto the floor instead of being carried outside.  Five months later, when I switched from AC to heating, I found the attic heater not working.  The heating and cooling technician investigated and found that wires had been pulled out (possibly from someone stepping on them or tripping over them -- that's just a guess).  Although the duct cleaning service provided by Southwest seems to have been thorough, the workmen were prompt, and no residual mess was left behind, I cannot overlook the fact that failure to attend to some details has made it necessary for me to deal with several additional return visits from an AC/heating company to get the AC/heater units back into functioning order.  Several aspects of the job by Southwest were handled in an excellent manner, but the failure to check details makes this performance only "average" overall.

unknown

They stand behind their work. They are kind and they answered all my questions and concerns. I chose them because they just happened to have the best reviews and so they answered all our questions. We plan on using them in the future.

unknown

It went really well. I haven't gotten the job completed yet, but the owner of the house get through things, but they were quick and thorough and left everything actually cleaner than what it was.

They fixed a problem that my Roofer, and a Construction Company failed at. Chimney had a leak inside the fireplace that you could hear water dropping but no sign of water.  The others blamed it on wind driving rain into the chimney. SW Chimney  replaced the cap and in fact it was a design flaw in the Chimney by the builder. Due to design, water would build up on the top of the cap and remain there while seeping into the Chimney. With the replacement cap. it is impossible for water to collect on the cap.

Very pleased with the job. Staff was very professional. They left the job clean. The exterior vent for the dryer was old and it was cracked during the process. I found one to replace it at Lowe's which cost $5 and I will switch it out. 

They guarantee that when they finish no dust or dirt will blow out of the vents. I thought it was kind of a challenge, but they use a vacuum system that they hook up in a big vacuum truck and it's awesome.

They are a little higher than other people, but they got all the training and certificates.

It was real nice.  That guy was good.  He did a nice job.  He was a real nice kid, very thorough and did everything.  He did an excellent job.  He told me what I had to do to fix it next time this happened.  The price wasn’t too bad; it was a fair price. 

It turned out great. The mantel was really nice and I have not had an issue. They did the service probably a couple of weeks after I searched them on Angie's List. It was a really good deal. I was like, "Well, I am not sure," and then they ended up giving me all the information that I needed. They called me back on the time that they said that they would. They were really punctual and their customer service was great overall.

.

They arrived on time and got to work. It took a little detective work to find where the vent came out of the house. Apparently my house is a little oddly designed as far as that goes. Once it was located, the work was done quickly.

I went to the main store with rough measurements for my fireplace. I did my research on their web site ahead of time so I generally knew what I was looking for. The sales lady was very patient and accommodating working with my rough idea. Made good suggestions and worked with my schedule.

very professionally handled!

They were very professional, punctual and reliable.

It took two days to do the complete job, as we were told it would at the initial consultation.  The men were extremely polite and professional.  The actual cleaning was noisy because of the generators used, however, the overall job was not dirty or messy.   The air conditioning is more efficient now, and the air seems to be cleaner.   We are very pleased with the outcome and highly recommend Southwest Chimney & Stoves & Air Duct Cleaning.