The installers Sergio and Ariel were fantastic they came in Saturday morning and knocked out the whole job my house is fresh and cool. They covered everything and left everything spotless

Cody the tech was very helpful and knowledgeable. He fixed my cooling issues and assisted with the swamp cooler

Cody came in to do our seasonal maintenance on our units, he was very knowledgeable and professional. He answered all our questions and left our units in top shape. What was more awesome was the fact that he also fixed our dryer that was making noise. Totally recommend Sobellas and I will be using them again for sure!

Cody came to my house for air maintenance and his work was excellent. I recommend the service 100%

cody came to fix our dryer and he was very efficient and professional the problem was fixed right away excellent work .

This is the 2nd time I have used this company to repair my HVAC. I called them a few months ago to come out and diagnose my AC unit, which was blowing air, but no AC. I needed my “relay” replaced. Their technician (Carlos) told me that my unit was old, and he wasn’t sure he could find the part. He dragged out the process of finding a part through his supply line, then finally found it locally. I was told several times that my unit was so old (1975) and that I needed a new one and I should really consider it. I declined and had them install the relay. I called them a 2nd time last week due to my heater not turning on. They came out and discovered I needed another part, and again I was told that I needed a new HVAC system because parts were hard to find. I was reminded numerous times throughout the service call of how old my HVAC was. Carlos informed me the HVACs were going up 20% in price soon so I should lock in now for a good price ($10,000.00). I told him no, just find me the part. I paid my service call fee, and he said he’d call me later to let me know what he discovered. At the end of the business day, he called back and said he checked locally and specifically with Johnstone Supply, and they don’t have the part, and he couldn’t do anything for me except install a new HVAC, … because it’s “so old.” He said he’d send me an email with the name and part number if I wanted to look for it. He never did send me an email, but I remembered the part number he had given me verbally. Within 10 minutes, I immediately made a call and discovered that Johnstone had the original part which they buy in bulk. The number that Carlos had given me was the wrong part number. I had the part within a few hours and had it installed. My heater works great! I do not appreciate games like this, and I HIGHLY do NOT recommend this company. To the public, don’t be pressured into purchasing a new HVAC system if you don’t need it. The older units are more reliable as long as you take care of them and replace them with quality parts as they fail. The newer units with their electronic circuit boards will fail in about ten years.

Be ver cautious when using SoBellas for your AC/heating system repairs. We had them service our two systems for the past ten years Rudy was our regular technician always on time always did a superb job kept our units in good shape. Rudy moved on to another company and Carlos and Jose came a few times same good work then Dave came last spring serviced the units in April when it got to where we needed AC one unit did not cool Dave came to check it he said we needed about 4 lbs of Freon it will cost about 2000 dollars to fix since our units were getting older I checked on the price of replacing the units but first I had a technician from another company check the non working unit. He found a wire in the wrong place and the condensation line clogged all things that a goo tech would fix. He got out unit working and it’s still working and did not charge for it. I called the office of SoBellas asked for Mike the owner Juan Joanna and others answered never had Mike return my calls Now you will see a lot of five star ratings on SoBellas and I wish they were all true but they can’t be. I wished my experience was rare but it’s not beware whoever you have service your AC system sometimes there are crooks out there get a second opinion if you get a feeling you might be getting ripped off. And Joanna the presser switch still works fine.

Washer Repair

Atrocious. In a few words, $300.00 was stolen from me for a total of 20 minutes of unqualified, unprofessional service that provided me with absolutely NOTHING OF VALUE! After the "service", I have lost $300.00 and the problem still exists... I chose this company primarilly because of its high representation/recommendation on ANGIE'S LIST. I will not make that mistake again!

Smoothly; took a while for the part to arrive but that was the biggest glitch

I didn't hire them, they wanted $95 service call charge, which would go away if I chose to have them fix it, but I wasn't sure it could be fixed for a reasonable cost, so if I chose not to use their service, it would have cost me that much. not worth that risk.

Nobody contacted me

Carlos was our technician. We had a lower estimate from a competitor, however we chose SoBellas for their honesty. Their competitors told us that our existing breaker box could handle a dual AC system. Carlos was honest and said that his quote was going to be higher because a new breaker panel was essential to ensure that the AC ran smoothly and blow fuses when running other appliances. His truthfulness was a key part of our selecting SoBellas despite a higher estimate. The job was started on time. The contractors were professional and they completed the job within a couple days. No home improvement goes exactly as planned, but for our service calls SoBellas was timely and they fixed the issues we were having expediently. Now it is 103 degrees outside and we have a cool 72 degrees inside. We are 110% satisfied with our service from SoBellas. If you live in the El Paso area, there is no reason why you should not choose SoBellas for your AC needs.

J.P. from Sobellas responded the very next day and he arrived promptly at 8:00am. He fixed my washing machine's imbalance within the hour. No problem. He was very professional and arrived wearing PPE, a mask, which I was very appreciative and grateful. I would highly recommend J.P. from SoBellas.

I compared prices with other repair shops and Sobellas was the best. Tom was honest and straight forward. He told me when he would come and how much the evaluation fee would be. He was there as promised, and he checked my refrigerator, analyzed the problem, and gave me a cost for the parts and labor. He did a temporary fix to keep the food from spoiling and ordered the parts. He came back in the evening at our convenience to install the parts. When there was an installation pad and seal that was not included with the part, he absorbed the cost of those two parts and honored his original estimate for the repair. All along he kept me informed whether I was at home or at work. All old parts were given to me so that I could clearly see that they had been replaced. In the end, I got a warranty on both the parts and labor. i am an experienced consumer, and in all my years of having various refrigerators repaired, Tom has been the greatest!

Professional and thorough

Awesome! Fearing the the worst the Tech was able to fully explain what was happening, provided candid feedback and the cost to repair was very reasonable. Would definitely hire again.

We tried different service companies and were not satisfied with their work. When our refrigerator stopped defrosting we decided to try SoBellas and the difference is amazing. Not only were we quoted prices lower and much more reasonable the service tech Julian R was amazing. I am totally satisfied with their work and if I have anymore problems with my appliances I will be using SoBellas for the work.

Took two days because he had to order parts but done in a timely manner.

They repaired it

The company calls and the service repairman were very professional. It was easy to schedule an appointment for repair of our ice maker. Serviceman called approximately 30 mins prior to appointment to let me know he was on his way. Promptly diagnosed what needed to be repaired in for our ice maker. He ordered the part and it took less than a week for the part to arrive. The day the part arrived the company called to set up the repair. Again, punctual, friendly, and professional. We are happy at home again to have our taken-for-granted ice maker. No issues with the repair. We would hire again!

Paul explained that it could be either gunked up pump blades or a bad pump. He suggested a flush w vinegar to try to clear the blades. It worked and saved us a $670 pump replacement. Paul also suggested better detergents. All around great experience.

I am completely satisfied with the job Issac did to analyze the problem we were having with our microwave. He is very thorough, very professional, and explained the problem the microwave was having. He found that the microwave had a failed capacitor. Although Issac could repair it, he informed me that considering the age of the microwave, repair costs would be the same to replace it with a new microwave. I appreciate his honesty and decided to purchase a new one. I will definitely use his services again. I highly recommend him.

Carlos was a pleasant and efficient young man. He performed the work quickly and professionally. First-rate service!

Excellent service - only diagnosed and no repairs made. Paul thoroughly explained the issue and, in an unbiased manner, discussed repair vs replacement of our older Washer/Dryer units. He wasn't going for the money, he was trying to help us make the best big picture decision.