Roto-Rooter
About us
Roto-Rooter Service & Plumbing Co. serves all of El Paso and Dona Ana Counties, and have been in business since 1947. We perform all plumbing, drain cleaning and sewer services for residential, industrial and commercial customers.
Business highlights
Services we offer
Residential & commercial plumbing, backflow testing & water heater repair., drain cleaning, hydro-jetting, leak detection, line location, trenchless sewer repair or replacement, video inspection
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 21% | ||
| 6% | ||
| 0% | ||
| 6% |
I always thought that people that are specialized would have all the parts they need on their truck but every time I called them they had to go back to the store or back to their home office and pick up a part. Whey Which made them have to come back the same day. That was a little frustrating because I was working at that time so I had to take off work for the whole day. That just did not sit too well that they never had anything on their truck. I never saw the same person twice. I don't know if there was high turnover or what was up with that. The quality was always good. They would meet their appointment times, but they always had to go get a part or something. They did come out within a relatively short amount of time after I called.
On Monday, my husband's shower sprung a leak behind the handle. I called Roto Rooter on Tuesday morning before 9:00 am. I was told that they would be at my home by 11:00. I was called and the time was moved to 1:00 pm. The technician called at 4:35 pm and told me he was a few minutes away. He was at my home approximately 15 minutes. He told me the leak would be time consuming and he would try to work me in on Wednesday after he gave Wal-mart a quote for a big quote.
Wednesday at 1:00 pm, he should up at gave me a $550.00 quote, and proceeded to punch 3 huge holes in my tiled shower wall. By the way, He made me go and by all the parts (219.00) at Lowes before he arrived, which means that the money was labor only for two hours work.
Beware
hot water heater was still under warranty so I didn't have to pay for
that. However he charged me $914 just for labor to install a new hot water heater.
He stopped and visited with the other workers I had hired to work on my carpet in the other part of the house.
$914 for installing a hot water heater is insane. I called several times to talk to the owner about the
insanely high bill and he never returned my calls. The plumber never
gave me an estimate before beginning work. These guys are very
unprofessional and saw me as an easy target so they charged me whatever
they wanted without telling me first. I will never recommend these guys
to anyone, ever.
All projects were completed on time, working fine, and were professionally done.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.