Pro Plumbers Plumbing co.
About us
We offer plumbing services from repair to construction for both residential and commercial facilities.
Business highlights
Services we offer
We do plumbing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"We had reserve the right to refuse service to this consumer."
"We have no record of this nor is [Member Information Removed] a valid address in El Paso County nor do we service the San Antonio region. We had not seen this review until today 09/08/2017"
"We have no record of visiting this property, nor do we service on Sundays which is date stated of completion on this review. All our proposals are provided on a written proposal form with company letter head, if this could please be produced please do so."
"To any of our current and future customers, we offer proposals prior to any work performed, all costs are stated and warranties are gone over as to what is and what is not covered. We rather purchase item for them to avoid situations like this, but because a few customers opt for a lesser cost item (close out), we run into this issue. We went into contract with Miss [member name removed] and our contract stated customer to provide all fixtures. I can not warranty items purchased by homeowners, any disagreements that any customer has should be addressed to us first. We've been in business for almost 14yrs and have run into this issue a few times but most customers understand. In all cases we should be given an opportunity to resolve issue if they arise. As for the charge she incurred, she was made aware of it prior to performing repair. She paid and never disputed while we where their, in fact Mr. [member name removed] asked her why she was paying and she stated she purchased all plumbing fixtures and where not under warranty. I am very surprised that almost a year has passed with-out a word or call from Miss [member name removed], she has even referred us to other customers and now this WOW."
He installed the faucet and the handles are backwards, that is they point forward instead of to the sides, he tried to convince me that this was the right way. The spout of the faucet also does not rotate correctly, it rotates about 45 degrees to the left and it goes all the way back to the wall on the right. After he left I called Delta the manufacturer of the faucet and they stated that the faucet was installed incorrectly but that this was an easy adjustment. I called him back, he came and told me that the parts he needed to adjust were breaking and he needed to order new parts from Delta, they provided the parts under warranty of the faucet.
The parts that we received were incorrect, I called Delta again and they sent the new parts. I called him and made an appointment for him to come back, he never showed up to fix the faucet installation. According to Delta this should have been a very easy adjustment, if only he had read the manual that came with the faucet maybe he would have done it right the first time but how hard can it be for a certified plumber to install a kitchen faucet?
Throughout the whole process he kept saying that the poor service he was providing was because he was working for the home warranty company, that if I would deal with him directly he would give me priority. Why then does he enter into these agreements with home warranties? What is worst is that I did hire him directly to install the faucet and I got burned because now the home warranty company won't get involved in the issue.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
337 Hourglass Dr., El Paso, TX 79915
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