Mr. Rooter Plumbing of El Paso

The technicians (Joe, CJ, and Larry) are all fantastic. The manager (Roger) comes across as pompous, condescending and belligerent. Roger threatened me with legal action after his company was the one who messed up twice. Once, when they failed to inform me of their payment collection policy and tried to tell me I was at fault; then again when they failed to immediately address an issue with a water line that they had supposedly fixed months ago. The manager spoke over me instead of listening to my concerns and tried to intimidate me with threats. I suspect he bullies his employees, as well. When he spoke of the technician whom he blames for failing to inform me of the payment policy his words were ?believe me he has what?s coming.? Furthermore, Roger tried to teach me how financial institutions function. I am a woman and do sound younger than my true age over the phone but it was not until I shared my age and profession with Roger that he changed his condescending tone.

they provided the original service on July 28th. They inserted the camera and they flushed the sewer system. and after that, they tell me they had that i some roots invasion that penetration in the sewer system. they remove part of my sewer pipes replaced it. and they told me the camera showed, there was mpre roots at 28 and 31 feet of into street. But they did not offer to do anything about those problem at 28 and 31 feet. this is all happened back july 28 about a month ago that total is like 3200 dollars. So when i called them yesterday, I expected them to offer some solution but they did not and the supervisor has not returned my call. and yesterday spoke to Sergio and he spoke to the supervisor Mr. Borrego and he told me that the supervisor would call me. i spoke to Sergio and i was so he had left for the day and they would have who call me this morning but he did not.