Approved Pro
Approved Pro

Lone Star Maids

Janitorial Services Service, Maid Service, Post Construction Clean up,

About us

Lone Star Maids is a locally owned and operated company providing dependable, quality cleaning and professional disinfection services with satisfaction guaranteed. We provide meticulous attention to details, free estimates and affordable pricing. References are available upon request.

Business highlights

Se habla espanol
16 years of experience

Amenities

Free Estimates

Yes

Reviews
4.358 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
7%
3
3%
2
2%
1
5%

Filter reviews by service

Showing 1-25 of 58 reviews
Everett D.
May 2021
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
$15,000
Excellent and thourgh service!
Response from

"Adding one more to our many satisfied and selected clientele."


Natalie B.
Feb 2020
0.5
One Time Interior House Cleaning
Terrible service, the maids did not do a detailed work, always on their phone, and if you want to pay to have the maids make false complaints about child abuse then hire them, yes they called CPS and made false reports even the social worker saw nothing of the lies they made up, these maids are jealous because they work all day to get $30 out of the $220 I paid for their services. I do not recommend at all!
Response from

"I feel very sorry for what she is going through. We were there for the initial cleaning, and according to her text messages, she was very happy with our job that she scheduled for recurring service. As she is commenting, our ladies worked for long hours to satisfied her as much as possible, as they do with all our clients. They are proud of their job because they are treated always like family members and well compensated, and always have an smile at the end of a long working day. It was sad and very confusing to me when she called me cancelling the recurring service because CPS is investigating her. I do not know more than what she is telling me about the situation. I might understand that this is not easy, and look forward to a favorable end on her part."


David P.
Sep 2019
5.0
Maid Service
Yes, I recommend this pro
$25,000
The initial cleaning with two maids was fabulous! We just started the regular weekly one maid cleaning so jury still out. My evaluation was on service to date
Response from

"Thank you very much for the opportunity to serve you. We are open to feedback at any time. Either; if we helped just you one time, or on a frequent basis."


Paula S.
Mar 2019
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
Great customer service and they did a great job!
Response from

"It was very gratifying to know that we satisfied Paula's high cleaning standards and give her confidence that she can actually get in touch with a real person who can be there to attend any concern that might arise before and after the cleaning."


Bradley L.
Feb 2019
N/A
Maid Service
No response at all from this so called PRO.
Response from

"I am so sorry that I missed this client. I looked through the system and other resources from which we have access, but I was not lucky. He is right, how I am going to respond if I have not received his information. I hope that some of our colleagues received his information and was able to help."


Janelle R.
Jun 2018
N/A
Maid Service
in process

Carla M.
Mar 2018
5.0
Maid Service
Yes, I recommend this pro
$25,000
I had talked to 3 cleaning companies and had 3 estimates. I met with Linda from Lone Star and decided to try them.Teresa and Lorena , from Lone Star, started at 9am and deep cleaned my 4000sq foot house. They were supposed to finish at 5pm but kept going until 8pm. My house needed a deep clean as I had moved from OH and had just managed to keep up with basic cleaning in between unpacking.( Months of dust). Lot more dust in El Paso than I am used to. My house was stunning after the ladies had finished. Amazing work ethic. Lone star will be doing routine cleaning in my house biweekly. with a deep clean every 6 months. I still have my 5000sq foot house in OH which requires 3 cleaning ladies for deep clean (not half as good a job as Lone Star). My EP house is deceptively large and in hindsight 3 cleaners would have been better so the ladies did not have to clean until 8pm. Outstanding job Lone Star.
Response from

"Thank you very much for your helpful comments. Our team was very happy to know on your feedback and were very satisfied that you could differentiate among cleaning services."


Brooke H.
Mar 2018
5.0
Maid Service
Yes, I recommend this pro
$19,900
Very professional estimate process
Response from

"Thank you very much for taking some time to evaluate our cleaning services."


Jenaun A.
Dec 2017
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
They were very professional, nice, and did a really good job!

Charity R.
Sep 2017
4.5
Maid Service
Yes, I recommend this pro
Good service...
Response from

"Thank you very much for the opportunity. It is a pleasure to work with you"


Lynn P.
Aug 2017
5.0
Maid Service
Yes, I recommend this pro

Kayla H.
Jun 2017
4.0
One Time Interior House Cleaning
Yes, I recommend this pro
Fast service. They came out for a quote on a Tuesday and were able to do the work Wednesday.
Response from

"Dear Client, Thank you very much for taking some time of your busy schedule and providing us with your feedback. We strive to accommodate all our clients requests and It was a pleasure to be able to meet your needs."


Irma H.
Dec 2016
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
$20,000
Easy to work with, thorough, fast response, attention to detail

Pete D.
Dec 2016
0.5
Maid Service
$10,500
This is one of the worst experiences I have ever had with a professional company. The actual work from from the ladies was descent however they damaged several of my blinds while cleaning. Customer Service from Linda Alvarado was horrible. She insisted that her workers did not bend the blinds. I had told her that I would pay for services when damages to the blinds were credited to my account or replaced. Instead of helping me, she filed a report for theft of services. I had hired her for several cleanings at $105 per cleaning, and this is how she decided to treat her customer. Cleaning is good when they do not damage things, but not worth the hassle with Linda.
Response from

"Pete, thank you for sharing your experience with both, satisfied and dissatisfied customers. I am so sorry that you were disappointed with the results. I have not had this kind of experience before and I was saddened and surprised, five days after, of your denial for payment without being informed on the situation. We strive on having a good and open communication to provide our clients with outstanding cleaning service. Even though you were satisfied with our cleaning services; I perfectly understand that I need to continue working on creating positive human connection; which will top priority."


Travis K.
Nov 2016
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
Very through, fast and complete.

Amy H.
May 2016
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
$19,900
I contacted Lone Star Maids and they came to the house and gave me a quote that afternoon. I was able to schedule the deep clean the house the next day. They ladies who cleaned the house did an excellent job!

Bianca S.
Apr 2016
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
The ladies were very good and nice and left the house spotless.

Martin R.
Aug 2015
5.0
Maid Service
Yes, I recommend this pro
$9,500
UNBELIEVABLE . OUR HOUSE WAS LEFT LIKE NEW .GREAT ATTENTION TO DETAIL. THOROUGH. UPMOST PROFFESSIONALISM FROM FIRST CALL ON.HIGHLY RECOMEND THEM. WILL BE THIER CLIENT EVERY TWO WEEKS.

Deborah H.
May 2015
5.0
Maid Service
Yes, I recommend this pro
$19,900
Hired them to clean my house. They arrived on time and did a through job. I am going to try them on a monthly basis.

Betina D.
Dec 2014
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
$19,500
Very pleased - good communication before, during and after my scheduled cleaning. Cleaners were punctual, professional, and efficient - no backtracking, very thorough. This was a move-out cleaning, my realtor was impressed with the quality of work. Worth every penny!

Corry J.
Nov 2014
4.5
One Time Interior House Cleaning
Yes, I recommend this pro
$12,000
On time, excellent service and thorough cleaning. A little pricey but still worth it.

Fred H.
Oct 2014
4.5
Maid Service
Yes, I recommend this pro
$9,500
Too expensive

Toni A.
Oct 2014
5.0
One Time Interior House Cleaning
Yes, I recommend this pro
$19,900
We were very happy to come home to a super clean house. It was one less stress I had to deal with.

Connie R.
Sep 2014
5.0
Maid Service
Yes, I recommend this pro
Very professional. Notify you when they are finished. Cleaned the oven and refrigerator. It was a pleasure to walk into an immaculate home.

Rebeca M.
Sep 2014
3.5
Maid Service
Yes, I recommend this pro
$19,000
They di dan Oklahoma Job, but missed a few things that they said they would do.
Showing 1-25 of 58

Licensing

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FAQ

Lone Star Maids is currently rated 4.3 overall out of 5.
Yes, Lone Star Maids offers free project estimates.
No, Lone Star Maids does not offer eco-friendly accreditations.
No, Lone Star Maids does not offer a senior discount.
No, Lone Star Maids does not offer emergency services.
No, Lone Star Maids does not offer warranties.

Contact Information

PO Box 961215, El Paso, TX 79996

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