Kings Aire Inc
About us
Woman owned. Financing available. additional e-mail - [email protected]. Additional contact name - Elena Villa. Award winning.
Business highlights
Services we offer
A/C conversions, Residential and commercial maintenance, all electrical work, duct design, electrical troubleshooting, fixtures, home additions, ice makers, installation and design of heating venting and air conditioning systems (HCAC), insulation - attic blown, low temperature systems, outlets, ovens, remodels, replacement, restaurant equipment, service upgrades, sheet metal fabrication & preventive maintenance., switches, walk-in freezers, welding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 3% | ||
| 0% | ||
| 4% |
"Your "Excellent" Review is certainly not taken lightly. We continuously strive to meet each of our customers' expectations and ensure they are happy with our service. We truly appreciate your candid review of one of our top service technicians, Christian. He will be delighted to receive your positive comments!"
"We are happy to hear our service technician exceeded your expectations. We will make sure Christian gets his appropriate recognition. He represents Kings Aire well!"
"Thank you for recognizing one of our finest service technicians. We are happy to hear that you are awe-struck with his professionalism and right on cue customer service skills the first time around!"
"We certainly appreciate you taking the time to post this great "A" Review. Mario will be very pleased to know his work is recognized by customers he is eager to serve. Kings Aire will also distinguish Mario's great work, a reflection of our company's thorough training."
"Thank you for your "A" Review and your vote of confidence in our work. We take pride in the work our technicians perform and will strive to maintain this same level of quality work our customers have come to expect from us."
"Thank you for taking the time to submit an "A" Review! Our technician will be pleased to receive this feedback."
"Thank you for your prompt feedback. Mario will be pleased to hear your constructive comments as this will encourage him to continue doing the very best job he was trained to do."
"Thank you for providing this wonderful feedback. We continuously strive to maintain the level of professionalism expected from each of our team members."
"Thank you for the "Excellent" rating given to our Service Technician. We will ensure we relay the customer feedback to him to continue fostering the Kings Aire Core Values."
"Thank you for taking the time to write this wonderful review. We continuously strive to meet our customers' expectations and your review certainly compliments our technicians' commitment to excellent service."
"We thank you for taking the time to provide us with a review! We strive hard to continue earning your trust as a preferred service provider for HVAC needs."
"We appreciate the time you took to provide your feedback on Angie's List and other social media. You have been a customer of ours since 2009 and we certainly do not take this customer loyalty lightly. We were hoping that when our Service Manager addressed this specific situation directly with you on 3/14th that a resolve was found when the charge for the part was waived. You last purchased an ESA for the Fall 2016/Spring 2017 in October of last year and, in reviewing the invoice yet once again, we find there are no additional charges posted on your account. Should you find that this is not the case, please give us a call. We wish to earn your business back!"
"We are sorry to hear about the experience with your cooler more than a year ago. After thorough research of the facts this is what we found. The customer called Kings Aire on July 22, 2014 to replace the motor on a Master Cool. The EXISTING MOTOR in the unit at the time was a 3/4 HP. On July 23, 2014 a 3/4 HP motor was installed (which adequately covers the sq. ft.) as well as a belt replacement was done. The unit was turned on and was rattling due to a rusted roof jack. The Master Cool unit itself was in a state of corrosion. It was highly recommended to the customer that the cooler and roof jack be replaced, as stated on the customer's invoice. Kings Aire did not offer a warranty on any damage to roof or rattling noises due to the rusted roof jack and corrosion of the cooler. In response to the review, a new motor will not burn out an evaporative cooler. If the new motor installed burnt out again, the motor would have still been under warranty along with Kings Aire's labor warranty. The customer called back on August 5, 2014 making reference to the rattling noise and cancelled an appointment scheduled for August 6th. In Kings Aire defense, Kings Aire was never made aware of any problems with the unit's motor until more than a year later through Angie's List."
They had me pay the the $75.00 minimum service call rate using my credit card called in to their office on the day of the service. My Credit Card statement shows that the payment was made the following day. Yet, they mailed me an invoice for the same amount, nearly a month later which I almost paid again until I researched the event records.
A technician came very quickly to help us. He diagnosed the problem quickly and efficiently. He was very patient and helped my mother and I understand the problem...and just how serious it was. He turned off the gas to the furnace, unplugged it and warned us about the dangers of carbon monoxide poisoning if we continued to run it. He took the measurements of the furnace closet and of the furnace. He explained the BTUs we would need. We were very pleased and confident. The supervisor was to call the next business day [Monday] with a quote. We were getting cold by Wednesday of the following week and I called to try and get things started. The person I talked to was not the supervisor. However, I was given the different models and the prices. I selected the one we wanted. The following day, I received a call from the first person I talked to. Due to the age of our house and the small furnace closet by today's standards, there was only one model that would fit through the door of it. It was a Trane furnace. They cut the price down due to their error in the original quote. I was pleased. Work began about 1 week later. It was installed and operational in a few hours. When they started to leave I asked about the thermostat that we had been told would also be replaced. The installers had not been informed of that. They happened to have an on-off thermostat in the truck and installed it. There was a question regarding the ceiling of the furnace closet--whether or not it had to be replaced in order to pass city inspection. They took pictures and left. The furnace was running but was not heating according to the settings of the thermostat. I called and the older installer returned. Turns out that the younger man did not calibrate the thermostat. It was off by 4 degrees. No wonder we were roasting. He calibrated it and left.
We were soon informed that the closet ceiling needed to be worked on. It took about 2 weeks before those workers showed up to perform that work. A few days after that work was finished, I was called to arrange for the city inspection. The city inspectors will not give a window of time so you must commit to staying at home all day waiting for them. He came and was going to fail the installation because a clip for the furnace filter was not in place. He showed it to me. The clip had not been installed. I was disappointed and sick of the whole thing by this time. When the inspector offered to go ahead and pass the installation on the condition that the company come and put it on, I agreed. He told me that if they did not return, to contact him and he would revoke the pass certificate. I was very confident that King's Aire would respond immediately. I was wrong. I explained it all to the person in charge of the inspections. I was told I would be called with the day/time it would be fixed. I never heard from them again. I should have contacted the city but since I wasn't left with a phone number to contact the inspector, I threw up my hands. Perhaps I should have hounded King's Aire. But I was tired of chasing after people to ensure work is done as it should be. The clip is still not there. I gave up. The furnace has the holes where the part was to be attached. I am confident that the clip was included by Trane. So why wasn't it put on?
In case you do not know, Trane furnaces are noisy. Extremely noisy. Drives us crazy. Even though the thermostat is calibrated, I was routinely roasted. The furnace also turned on and off very frequently...as within minutes. I was so happy when it was time to shut it off for the summer. I dread the start-up this winter. In summary, I do not recommend Trane furnaces. This is not the fault of the company who installed it so I am not dinging them for that.
But I am dinging them for not bringing the furnace up to city code standards when I called to inform them of the issue. Why is it that the customer must become like a company employee to try to force them to do their work correctly? That seems to be the new way of doing business in today's culture. I run into this consistently or should I say constantly?
"Thank you for calling to our attention the lack of internal communication with regard to the installation of the thermostat initially. We take pride in dealing with our customers in an efficient manner; when such is not the case, we want to do our best to correct the problem immediately as Kings Aire stands by their quality of work. We are happy to know the thermostat was installed on the spot and is now working to your satisfaction. As far as wait times of all day for the City inspector to go and approve an installation, this is beyond our control as the City programs its own inspection schedules. With regard to the City inspector offering to pass an installation on the condition that a furnace filter clip is installed, is certainly news to us, as a furnace filter clip is not a code standard but rather an accessory to a furnace unit and the City did not red tag the installation. Finally, as far as the furnace being too loud, this is partly due to the unit's 120,000 BTUs, higher efficiency, working with bigger blowers. The President of the company has personally outreached to the customer and offered a detailed explanation as well as alternative solutions to the issues referenced above. Kings Aire wants to ensure complete satisfaction. We appreciate your giving us the opportunity to work with you."
"After a thorough review of the service calls for this particular unit, we found that, unfortunately, one thing broke down and another one soon followed. The good news is that Kings Aire stands by their work and the customer was contacted directly by the President of the company to offer a reasonable explanation and a solution to meet this particular customer's needs and satisfaction. We appreciate your understanding and patience during this peak season's calls. Thank you for your patronage!"
Licensing
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